Macy’s

Am In Vegas for a work event and needed a more formal dress than I brought. Took a taxi out here from JW Marriott and in less than 30 minutes had a dress and little shoulder cover jacket thing to Match. Low and behold on the way out the little jacket thing slipped off its hanger and got eaten by the escalator on my way out. Macy’s staff was very helpful and understanding and gave me a replacement and even 10%back for the inconvenience. Great job store staff and thank you for helping me!

Located In summerlin away from the fashion show mall makes this a lot easier to come to but the selection is not as good. However if u are able to find this place at a non busy time such as Saturday afternoon, you can find someone as amazing as Pat. She was the only woman working In the men’s section April 16.
Came here to match a color for a suit for our upcoming wedding in September.
Pat walked around with us for more than 15 looking at all the men’s suits in detail, grabbing any suit that was remotely close to the light gray suit we brought to the store.
Because there our groomsman weren’t there, she hooked it up with the web ID number for all the suits and brands so that our groomsmen could buy accordingly.
Love Macy because of its lenient return policy.
Thank you Pat for making our experience here so wonderful.

Macy’s customer service is non-​existent. What a JOKE. Don’t bother trying to use your Macy’s card, just don’t shop here period. They clearly don’t need their customers. I’ve been a loyal customer since 2005. I was here Sunday (4÷3÷16) buying a bunch of women’s clothing. I went to check out in the Junior’s department and had some coupons that Macy’s mailed me for being a Macy’s card holder. NOTE: you can’t use their coupons without charging it to their Macy’s credit card.
I had a major issue two months ago when I tried to use my Macy’s card at a register but didn’t have my card. It was ridiculous how they had to call the credit dept and it took them 15 minutes to locate my account, it was like the freakin Spanish Inquisition trying to pull up my acct and that was back in late Feb ’16. So remembering the ordeal I had last time, I brought my Macy’s card with me for this visit.
I had a $ 10 off coupon and a 20 percent off coupon. The cashier swiped my card, and it displayed all of the current offers and promotions tied to my account. I saw my account and the last 4 digits of the card on the screen, plus those discounts will not appear unless they have your credit account pulled up. She then applied the coupon discounts and attempted to complete the sale.
The system gave her an error and she asked me to swipe the card again. OK no big deal. For some reason, suddenly the card wouldn’t register in their system, even though it came up a few min prior. She called the Macy’s credit department and after a few min she said they informed her that my account was closed? How was it closed when I just made a payment last month and received coupons in the mail? She gave me the phone with the credit dept and I was on the phone with three agents for LITERALLY 35 minutes total. After much hassle and questions about when the last time I made a purchase at the store, and which store, and what’s my SSN, what’s my current address, what was my previous address… the first rep finally explains that Macys did a backup of their system in August 2015… umm so what’s the problem? They didn’t mail me a new card. … and how is that my fault? Did the acct number change? She said no. She was fumbling around, not having any information for me. And how was I able to make a purchase on said closed account last month? No response. She never did say I’m sorry for the inconvenience, just acted like this was my fault and now she had wasted my time standing there on hold, answering a hundred questions, all of these people couldn’t check out behind me as if this was the only register in the entire store open. While the credit rep was giving me the runaround, I turned to look behind me and realized that there was a HUGE line of 15 people waiting behind me.
I wasn’t satisfied with the Macy’s credit department rep’s excuses (or lack of), so I asked for a 50 percent discount for that purchase because of them inconveniencing me. She said she couldn’t authorize that, and she (clearly just wanted to get off the phone) transferred to a credit supervisor. I was placed on hold for 6 minutes. The «supervisor» MUST have been briefed by the previous rep for the amount of time I was on hold… she HAD my info already and she acted like she didn’t know the background. And what is the first thing supervisor says to me? «How may I help you?» I told her I was not going to repeat the entire situation in front of 15 people and all the cashiers AGAIN, and I had been on the phone for almost 25 minutes now. She paused and then said I understand you are asking for a reimbursement for today’s purchase. (See, she KNEW why the call was forwarded to her. Just plain BAD customer service right there). She informed me she could not authorize a discount and transferred me to a Loyalty rep. Why didn’t the first rep just transfer me to Loyalty if her dept doesn’t give discounts?! So I stood there, waiting yet another 5 minutes on hold, then another girl from Loyalty dept answered and advised they could only offer a 15 percent coupon (not 50 as I requested. FIFTEEN) toward my NEXT visit and an apology letter. That is insulting after all that time on the phone. The loyalty rep acted very smug as if to say I should be grateful they are sending me an apology letter!!! Is this how they treat their customers of 10 years?
None of the credit agents cared about wasting my time or publicly embarrassing me. And not once did a store manager bother to come over. A manager should have seen a ridiculous line and at least opened another register, or should have intervened. NOTHING. I felt bad for the cashier, none of this was her fault. Shame on you, Macy’s for treating your customers badly! I sent an email to the credit card dept at Macy’s the following day, and I received a generic reply that they attempted to contact me at my phone number but to no avail (liars… I received no phone calls from them). What a joke.

We brought our neighbor to do some shopping here. I knew he’d need a wheelchair and didn’t think this would be an issue at all. He even insisted that it would be fine either way but I know him. So, we walk in through women’s and asked for a wheel chair from the lady at the counter. She picked up the phone and told us shortly after «the manager said we don’t have any, sorry.» Now obviously if we’re asking for a wheelchair, we NEED a wheelchair, but don’t ask us if there’s any other way you can help us… I thought this couldn’t be right. Everywhere has a cart or a wheelchair of some sort, so I walked over to the men’s department and that’s where I found DANIEL. I asked him where I may be able to find a wheelchair and he did everything he could, aside from physically going to get the chair himself. I mean he could have went the other route, «no. Sorry,» but he didn’t. He left his area, went over to the phones, called security but they don’t hold the chairs anymore, so he told us where to go (concierge.) While I was speaking to him, our friend asked a woman who was in the Ralph Lauren dept if she could help him find a shirt. I walked up just as they told me, «she said she would be with us in a second.» You know what she was doing? Why she couldn’t help? Folding plastic Macy’s bags. I’m not kidding. She couldn’t stop folding bags to ASSIST a customer?! THEN she picked up a bunch of clothes and started to walk away. I said out loud, «Forget this. I’m going to Daniel!» I took the ad to him and he pointed me in the right direction as he had some other customers to help. When I got back to my people they told me that another person came to help them with the shirt. MIKAELA went all over the store looking for a valid coupon and helping us find this elusive, super specific shirt. She even suggested that she sit with our neighbor (who couldn’t stand at this point, bad knees) and go over the ads and coupons with him! I mean really. Just above and beyond. She came and went from where we were sitting. She scanned our stuff came back and told us what would work, then left to scan again with a different coupon and came back. Daniel then CAME TO FIND US to ask us if we needed anything and ask if we found the concierge for the chair. Unfortunately it was too late and he was already sitting down at that time. We finally went to checkout with this $ 90 shirt and a few other things. Daniel did everything he could to help us with the ad issues we were having and honored a coupon bringing the shirt down to $ 70. I mean these two went above and beyond for us where as no one else seemed like they even wanted to help. Are these the only two trained employees in this place? I called a manager over mostly to tell her how lucky they are to have DANIEL and MIKAELA. I also told her it was probably good that I only got these two outstanding employees names, as it was a positive thing, because if I had the poor employees names, I’m sure no one would be happy about it.
If we have to bring him back here, we now know (because of Daniel) to stop and pick up a wheel chair from concierge FIRST but the only way we would return is if we knew Daniel and/​or Mikaela would be there.
5 Stars for Daniel
5 stars for Mikaela
0 stars for the rest of the employees we spoke to during this trip. Ridiculous.

I have been a faithful Macy’s customer for a looooong time. It’s my go to for a bunch of things… make up, perfume, handbags, clothes, shoes, household items too such as towels, bedding, etc… my list could go on. So I recently moved to LV and went to the closest Macy’s. What a HUGE disappointment! I first went here to return a sweater I ordered online. The cashier looked me up and down in the most judgmental way. I’m thinking, hmmm, you’re a cashier, I’m sure you’re no better than me. Her comments were condescending. She was rude through our entire transaction. I’m seriously considering never going here again as someone told me the store as the fashion mall is a billion times better and nice people work there. I don’t need people kissing my feet, just don’t look at me like I’m crap and act like you’re Jesus.

Shoe departments guys were very good customer skills !!! Specially Michael ! A very good customer service !!!

After waiting in line for 20 minutes we decided to move to another line, again, waiting over 20 minutes to purchase 1 item, we left. Not only do the people behind the registers not know what they are doing, they don’t acknowledge you’re standing there waiting and the person at the register right behind, rather than taking the next customer in line, that’s been waiting there forever, they just take whoever walks up to the register. Get it together Macy’s, if I wanted to be treated like a Walmart shopper, I’d shop at Walmart. Macy’s obviously does not train their employees how to treat customers well and they lost business today. If I could give them a negative number of stars I would.

This Macy’s department store is an anchor tenant Downtown Summerlin and a very nice upscale addition to the neighborhood.
Pedestrian friendly to park on the street or take advantage of the adjacent two level parking garage or large parking lots on either side of this store.
This 2 story Macy’s store offers everything a typical Macy’s would offer including
*Cosmetics/​Perfumes/​Colognes
**Apparel-​Women/​Men/​Juniors/​Kids
***Shoes-​Nice upscale inventory
****Handbags & Accessories
*****Bed & Bath
******Home Furnishings
*******Jewelry & Watches
********and More!
The employees are all friendly, knowledgeable about products, and sincerely appear to enjoy working at this store!
Sales are common around the holidays!
There’s even a Starbucks downstairs!
I most recently came here on Veteran’s Day ¹¹⁄₁₁^th and was able to take advantage of a Veteran’s Day 20% off sale, which was offered to all Macy’s shoppers in honor of our US Military who keep our great country and American citizens safe!
Christmas music being played two weeks before Thanksgiving I found a bit tacky!
See 2 photos below from parking garage area…
Unilocal 300 CHALLENGE 2015: #261

Newer location but still disorganized.
This store seems smaller than some of the other Macy’s in town which equals less merchandise. It’s also surprising to see the disorganization and things just on top of each other. Smaller spaces should be much easier to keep up with.
After digging around the handbag area I definitely found a few super cute pieces of food art. Love finding random goodies that I can’t say no to. Betsey Johnson is currently on fire with her handbag & jewelry lines and I’ve been a big fan for a long time.
The store was pretty empty on a Sat evening which is surprising because ladies in Summerlin typically love to shop. Maybe this location isn’t as popular as the others because it’s smaller? Not sure but wasn’t loving the over all experience. Most of us know that this store can be overpriced so I recommend bringing your monthly coupons & going crazy during mega sales.

i went to the watch counter to have a watch battery replaced. DO NOT WASTE YOUR TIME GOING TO MACY’S TO HAVE YOUR WATCH BATTERY REPLACED. A very kind lady informed me that they do not do that there, but they would be happy to take my watch and ship it off to have the battery replaced for $ 51. I smiled and told her no.
BUT THEN (and this is why they get 4 stars) she told me she would not do that either and there is a great local little jeweler only a couple miles away that will change my battery quickly (while I wait) and inexpensively ($ 10).
I appreciate that level of customer service. She showed understanding and made a very helpful recommendation. Well done, Macy’s.

I really like Macy’s. I could shop here on a regular basis, if my bank account could support it.
I like their jewelry department, as well as Clinique. I have purchased bracelets and watches over the years. These seem to be reasonably priced. The first time that I shopped at this location, I found Frango Mints. OMG! It was just after Christmas, and I had not seen these delectable chocolate mints since the 1980s in Marshall Field’s in Chicago on State Street. I had to have them. I had raved to my husband about these mints for so many years. I did a double take when I saw them. He had to agree that they were pretty amazing once he tried them. I am so happy that Macy’s continued with the tradition of Frango Mints.
I was recently in for some lipstick at the Clinique counter. I really like the Clinique line. I don’t buy from here often, so when I do I like to shop when they are having their gift set available for when your purchase is $ 27 or more. Although two of the women in white coats ignored me, Cheri stepped up and was very helpful. She helped me try on a few different shades, as I explained the look in which I was interested. She treated me as though we had known each other for years, and I appreciated that. I purchased a brow powder and a dark lipstick, and I got my free gift set.
I left the store in a great mood thanks to Cheri, even as I walked past the expensive shoes and Michael Kors bags. One day I will be back to purchase from those departments!

So clean! Much nicer than the Meadow’s Mall location. Easy parking. Good selection of women’s clothing, especially for someone short. Sales and coupons make it more affordable than I anticipated. Staff is friendly. Only negative would be the coupons aren’t always useable on each item; it depends on the promotion and the brand.

Deciding it was time for some new bedding, I headed in.
Macy’s to me can be hit or miss, but they do always seem to have some great sales going on. This was the case in the bedding department, so I got serious and started looking around.
With a little help from the awesome sales associate, I found exactly what I was looking for. Even though I did not actually know what I was looking for it! The sign of a great salesperson!
And could not be happier… Awesome bedding, all on sale!
This Macy’s is a smaller one, but the selection seemed pretty good.
I am glad it is close, I would stop here and check out what they have with out hesitation!

I don’t get why it can take a long time to check out at Macy’s. Usually, there is no one around the registers and it’s maddening.
I was at the shoe dept. register (buying shoes and jewelry) and a customer was being a real pain, trying to scam the cashier into a refund and who knows what else. The cashier was so patient it was crazy.
I listened to this painful exchange go on and on while I tried on shoes, and she was still there working the scam when I went to check out.
Luckily another employee was there to help me, and she called a manager to help with the other customer, as no end was in sight. I got 4 pairs of shoes at 75% off and the jewelry was also 75%. Very good stuff (Michael Kors, Easy Spirit, etc.) at bargain prices.
Then I got the H out of there!

I really like the Downtown Summerlin Macy’s. I have had nothing but great service in all departments I’ve shopped (e.g., cosmetics, apparel, shoes).

My boyfriend and I purchased a great couch from this store. The staff was great and very helpful. We live about 70 miles from this location, so we were told they only deliver once a month. We agreed to wait over a month and a half (we purchased in June) for delivery while agreeing to pay $ 100 over their normal delivery fee.
We were told we would get a call the day before with a delivery window of two hours and could call if there was an issue. We both work 10 hour days more than an hour from home. I called back Macy’s to ask if they could deliver a little later in the day, just by a couple hours. After being on hold for 23 minutes (your wait time will be 10 min) I get a woman that says they can’t do anything about the time. I tried explaining that I don’t get off work until 4:30, she interrupted saying I guess you won’t ever be able to get your delivery then. I explained that I just wanted it a couple hours later so I didn’t have to take more than half the day off work. Again we can’t control the time.
I love Macy’s but now I know I just can’t make big purchases from them. I will stick with the small stuff I can carry out or have delivered by FedEx.

I visited this Macy’s yesterday to get my friends mom a little birthday gift! The fact that I don’t have to drive all the way down to the strip is so awesome! Soon as I walked in I was greeted and asked did I need assistance! The sales representative was very courteous and helpful! I see some fellow « Unilocalers» didn’t quite get the best of customer service! I did though! I guess you just have to go on a good day lol! Anyways the store itself is extremely clean and very well organized! I have no complaints! I will be returning!

So today, I was on my way home from running around the entire city. Since I live across the freeway from this mall, I decided I’d stop for pantyhose/​tights (for a Christmas party I’m going to).
First of all, if you want any cute tights, or the fun ones with bling or cute designs… or anything updated and contemporary in terms of tights/hose…don’t expect to find any here!
Anyways, I found a pair of plain black tights (mashed on the wall with unlike styles and with no sort of organization or merchandising skills applied — per typical Macy’s standards I guess). I found another pair since they were 2/​$ 22 hue deal and I grabbed a pair of black leggings.
So I turn to see 8 people in line at this one checkout station, then walk across the floor to another checkout station with 10 people waiting. I’m clearly standing in the middle of the aisle holding product to buy… and the lovely Aspen appears.
Now, I saw her trying to fly by me without greeting or any type of extension of customer service skills. But I saw the name tag and the portable printer on her hip… I yelled after her «excuse me? can you ring me up?»
Oooooh man!!! She looked like I just ran over her foot.
She literally said to me (first words) «if you’re paying credit. And if you want a bag, go to a register».
I wanted to say «FU$& YOU ASPEN» but I didn’t want to sink to her crap level.
Instead, I said «yeah, credit card. I’m fine with no bag as long as nobody talks to me on my way out… as I’m holding these things in my hands.»
She didn’t say a word. She started scanning. Asking me to «hold this like that.» let her «put the sticker there». Um, no please or thank you? YOU’RE WELCOME ASPEN. She was a total B! the whole time. Not one, thanks for helping. Or thanks for holding this. Upon printing my receipt, she literally said «receipt» while holding it out.
Again, no thank you. Or come again. Or sorry we have such long lines. Or happy holidays. So rude.
ASPEN, you are terrible. If you hate your job, go do something else. Or stay home. Be angry at home. Because honey, angry attitudes and retail don’t mix.

I love this Macy’s.
From the cosmetic to the clothing departments, I have had fabulous ladies assisting me. They have WAY better sales than the other department store next door, and when I need someone to help me find something, I can always find her.
LOVE that you’re in Summerlin!

So excited about a mall in Summerlin, especially a MACYS!!! And then I tried to check out the boots. Seriously the employees in the shoe department need to get the BOOT! So rude; made no attempt to ask if I need help, then when asked they are sure they don’t carry my size without looking or making any other recommendations. I was ready to be an exclusive Dillards girl when Monique in the home (kitchen) goods department redeemed them. But still, Macys shoes, seriously??! You can do better!
5 star for kitchen/​home goods
0 star for Shoe Dept