Massage Envy – Boca Park

Don’t Sign!
I was contracted with Massage Envy for years– Their goal is to get you to sign a binding financial contract. The contract price at Massage Envy is the same for other non-​contract massage facilities in the area. Why does a massage facility require a contract for a year??? The only answer is money, don’t feed them.
That said, I am not taking anything away from the people who have worked there, I have met some dedicated and talented staff, and of course the fresh out of massage school people you avoid. However, the same level of care can be found elsewhere without the contract.

Let’s begin with that I had never gotten a massage before. This was my first experience and it may sound silly but I was a little nervous. I hate the unexpected.
My friend for christmas last year had given me a gift certificate for $ 100 massage and I had completely forgotten about it. Going through my stuff a few weeks ago I decided to check the place out.
Calling they told me their one hour massages are 60 bucks and if its your first time it’s only 50. Very affordable I thought. Considering I had $ 100 bucks I thought I would share the experience and take my boy friend. (Really, I just didnt want to go alone, so I thought I would take him since he has had massages before). I ended up booking a couples massage and it was quick and painless. The lady asked if I wanted light, medium or pressure points. I decided to go for medium. Next she asked me for my credit card in case I was a no show then they have a cancellation fee. I asked if we could have two women and they said they only had one male and female. The other female was booked. Oh well.
Loved that they are very flexible with their hours. I think it was 10am-​10pm. I know for sure they close at 10pm because I know I was surprised it was so late for a sunday.
Walking in they were very friendly, got us water and we filled out forms so they could know about our past injuries, body and likes/​disliked. I never once felt them try and urge me to buy any packages as I saw on other reviews. They quickly got us our masseuses. My boyfriend kept joking that my male masseuse better be ugly otherwise he was going to be watching the entire time, hardy har har.
Entering the room it was dimmed and romantic looking. A little too old in the room for my liking due to the fact we soon would be naked and two fans seems a little much. They left the room and we were to take everything off but underwear. We then got under the covers and they entered the room. Masseuses asked us if we had problem areas or if we wanted just the normal full body massage. I mentioned that earlier in the year I dislocated my shoulder so if he could spend a little time there and then do the rest normal.
The massage was great. my favorite being my shoulders and back. The arm and legs were relaxing. I almost fell asleep. The only part I hated was the neck/​head massage. It was a little painful but after the massage it felt more relaxed. So it might just be that was a problem area for me and I wasn’t aware. My skin was smooth and silky soft.
I will reccommend this place to my friends and family.

Brent is the best!!! His energy is amazing, one of those rare therapies that nailed their careers. If you need a deep tissue he’s the man !!!

I love ME spa, just not this location. Every time I leave Boca park, it has me questioning why I have a membership with them. It goes below the expectations that franchises should hold of their company. The therapists run late, the front desks don’t offer the typical upsells of aroma therapy or sugar scrubs, the ‘quiet’ waiting room is bright (not setting the mood for relaxation), and the walls in room were dirty and felt like a clinic. Strike after strike after strike. I give this two stars because I understand for these therapists that this is their livelihood. There are some die hard amazing therapists that I used to see, but I can’t come back to this location. If I do it would be just to cancel my membership. I’ve had a membership for over 2 years and I’ve seen this center decline massively.

I have tried this location a few times and I’m rarely impressed. I enjoyed the facial I got from Vanessa, she was personable and gave me some good pointers on products. The massages I’ve gotten here are awful. My last attempt, I booked with one therapist because I asked for someone who uses firm pressure to work the knots in my shoulders. When I arrived someone else showed up and I’m pretty sure he had never given a massage before. I asked for firm pressure and to work on my shoulders. He couldn’t find the knots and when he did he lost them immediately. The pressure was as light as I’ve ever had it. I felt more angry and stressed when I left than when I got there. I spent an hour having gross lotion rubbed on me. That’s about it. Total waste of time and money.

Worst front staff ever! I called to make an appointment and become a monthly member so I proceeded to make my appointment with Theresa the Assistant Manager. When I asked for the 230p appointment she said it was the shift change and completely understood. So she offered the 3p slot time. When she asked for my member information I told her, I am not a member yet but I would like to be. I already knew the details of the membership and that’s why I was calling back to set it up. Then she said the 3p slot is only reserved for members and would have to move my appointment to 4p. Being in the service industry, I’m super easy going about certain accommodations but would like to just know why so I know for future appointments. She then told me that the 3p was only reserved for members. I explained, again, that I was looking to be a member! She said unless I do it over the phone now, she can’t make the appointment. I told her I wasn’t understanding since my intentions were to set up a membership… Then! She told me again as she stumbled over her words, that I wouldn’t have the best experience possible if I made it at 3p. So now I’m even more confused because she’s going back on her words.
I politely asked to talk to a manager so she maybe could explain why I couldn’t make the 3p appointment. She said of course. She put me on hold and when she came back she said her manager «actually» isn’t here.
So pretty much her manager Cheryl (I think), didn’t want to deal with a client complaint and told the girl who was already dealing with me that she wasn’t available.
Before I got off the phone, Theresa said she was the Assistant Manager and even if I spoke with the manager, I couldn’t get the 3p appointment like I originally requested!
This staff is completely incompetent and need some more customer service classes!

Think carefully before getting the membership. Therapists tend to disappear quickly especially if you have favorites. Schedule is limited and often full if you can’t plan more than a few days out. They penalize you for missing an appointment but have no problems canceling on you at the last minute with no one to cover and have a very «it is what it is» attitude about it. Therapist skill levels vary greatly so you have to keep trying to find one that works well with your needs and hope they don’t go work for a spa on the strip. That said you can definitely get good body work done here — if you find the right person.
Buyer beware.

When I walked into this location for an appointment, the fully staffed desk was apologizing profusely to a guest and giving her two massages to make up for something– 1^st red flag
I had my massage which was so bad I nearly walked out; yes, worse than students. It ended earlier than allowed for in the contract and several times she would only touch me on top of the sheet. 2^nd red flag. My skin and body are in top shape so I was not insulted. A masseuse is there to make you feel great. Alas, the manager gave me the rundown on her sad personal issues. But, please do not make me suffer as well and bring my energy down. I ended my contract last month and will go back to the real spas ASAP.

Since the place is close to my house I went to try out a facial, good thing is that they do use murad products which I’m familiar with. Soon as I walked in a nice lady helped me out to leave an appointment and also she gave me a medical paperwork to fill up. Everything was set up for the appointment and she told me to show up earlier like 10 min or so. Next day I went 10 minutes earlier, and waited another 15 min. I don’t get it they say show up earlier when u have to wait more than the actual time. Anyway the lady that did my facial was nice and friendly she took me to the room while asking me questions and giving me advices. The facial was ok nothing wow. After all I went back to my car. While I was looking my face in the mirror to see the result I noticed that my facial Was Unfinished. I had yellow dried mask on my eyebrows and chin. I was shocked I paid 59 $ and left 15% gratuity and my facial was not even finished. Went back and told the lady in the front and she said The bathroom is in the end to the left u can help yourself to clean it. I was shocked she was rude and she has no idea of costumer service. I went to the bathroom and did it by my self. My experience was Not good at all. I would not go back and regret that I spend my money there.

This is one of the worst places I’ve ever been. They will call you at the last minute
and cancel but expect you to give 24 hour notice. They don’t have a problem
charging your card every month. I will not be returning. Please do yourself a favor go to the foot spas around town. They are very clean and the massages are a great price. Don’t waste your time or money at massage envy!!!

I wish I would have gone here years ago.
Front desk staff professional & courteous & will always get you in for a massage when you need it. They will always find a therapist to suit your needs & preferences.
Massage therapists are all amazing! Have never gotten a bad massage here. In the 2 years I have been going 1 – 2 times per month I have met many of them & all have a good knowledge of anatomy. I love deep tissue & bruise easily but have rarely bruised after a d t massage since discovering massage envy.
Everyone I have met or spoken with on the phone has been a pleasure to deal with.

I went to massage envy in boca park for the 49.99 first time client massage and I will not be returning! It was the worst massage I have ever received and I couldn’t wait for it to end! If you want a good relaxing massage DO NOT go here!

I love David! He gives amazing deep tissue & I’m glad to have found him. I got frustrated with the way this location prices out having 2 services done in the day. It’s all different from others. A chain should
Stay consistent.

I’ve been coming here for about 6 months now. The staff here is great always upbeat and friendly :-) only had one unsatisfying massage out of 6 which I feel is pretty good. I now have a regular therapist that I’m super happy with.

There are several great therapist at this location, if one massage isn’t for me I ask for a referral to another therapist. I leave happy and well hydrated because usually I’m offered a bottle of water for me after my sessions when I know thats not included in my contract. the front desk girls (morning shift since thats when I usually in) are full of energy and information and that can be refreshing so early in my day.
I’ve noticed an alarm does go off around 8am and I’ve been told its T-Mobile’s sensor alarm. If it bothers me I ask the therapist to turn up the music. Ive also had my first facial here and I didn’t know what to expect at first but I found the sessions to be relaxing and my skin looked better as the week went on. I found that I had questions only after the facial had happened so when I went in again I ask the esthetician all the concerns I had and she was soo knowledgeable I can really understand my skin now. plus talking further helped customize my facial. Also I always let the therapist know I don’t like to talk/​or I don’t like this /​I like that. Ive had a lot of massages and knowing what I want and speaking on those key component helps the therapist know how to better assist me in my experience here! I Love this location! Thanks!

I have been here 13 times in the last year. I had a membership so I wanted to wait to review this place until it was up.
Facials: I had one horrible facial here. The products they used broke my skin out under the skin so bad that I had to have a facial peel to get my skin back to normal.
The Staff: The front desk girls are friendly.
The Massage therapists: I wouldn’t believe you if you swore they weren’t massage students. Out of the 13 massages, I enjoyed two. The rest left me extremely sore and one even left me bruised. The most memorable BAD massage was unforgettable. My therapist refused to use any oil or lotion leaving my back red for days from the skin being rubbed off.
The Worse experience: The WHOLE 90 minutes of my massage there was an alarm going off. Apparently it happened whenever the wind blew hard so that neighbors alarm would go off. Definitely didn’t make for a relaxing time.
Another Annoying experience: One of the therapists wanted to «chat» and get to know me during my massage. REALLY???
The only time the appointments seemed to be available on short notice and the massages were halfway decent was before I committed to be a monthly member. After I signed the paper. I still have one remaining paid for massage left and I honestly don’t know if I want to use it. This place Blows.

I have given this location a few tries. First off there was an occasion where I left my debit card at home. Now I am a member. I was really embarrassed and the receptionist said no big deal we can take care of it in the morning. Which is was and I left the therapist a 25.00 tip. I get a snotty call later that day from a manager telling me I need to pay my bill and I need to leave a tip. The part that really irked me was her saying I need to leave a tip. Excuse me? When I called to inform her it had been taken care of I got an oh ok and that was it.
Second chance I went to get a facial, worst facial I have ever had. She talked the entire time and anatomical information she was giving me was incorrect and laughable. This time I did not leave a tip.

I have now been here 3 times and I have had no negative experiences. The front desk girls are always nice and courteous even though it is sad that they have to practically speak only scripted, corporate customer service phrases and statements. They are nice in person and on the phone.
I love that it is in Boca Park. If I get there too early I can kill time at Kirkland’s, Bath & Body Works, or Kirkland’s.
I have found my massage therapist. His name is Ian and he is absolutely PERFECT. I know that each person is different when it comes to touch, pressure and style. But I have to say if you want to get help for your body and fix muscle issues Ian is the therapist for you. He is highly knowledgeable and he practices different modalities.
I have gotten 1 hour massages and just recently an 1 ½ hour massage. Both were great. Love this place.
They sell Murad products and I have yet to get a facial here but a member price I believe is $ 49 for an hour which is honestly a great deal.
Too bad this place is corporate though. I feel bad for the employees because working at corporate chains are so annoying and impersonal.

Nice place, pretty.
Jesse, a Dude, massaged me, which they got my OK on before I went in. I figure, if I don’t get my rocks off on guys, they probably don’t on me. Heh.
Anyway, the place is pretty, and Jesse called it to my attention that he was starting on me late, and made sure I didn’t have anywhere to be after, as he would be going over to make sure I got my full time. :)
I LOVED the massage, Jesse is very good, and I would go back to him in a heart beat!
I thought the price for the first visit was excellent, but if you don’t join the monthly club it goes WAY UP! WAY UP!
All in all, very worth the first try, not sure about the $ 58 a month for one hour once a month, and every extra massage is $ 49.
But then again, I have been accused of being a cheap skate. Heh.

Hubby got me a 3 month membership for my birthday and I just had my first massage last week. First, the details: the membership gets you one massage/​month OR one facial/​month PLUS an unlimited number of massages and facials you can ever want to purchase at membership prices. (One hour massage at member rate is $ 39 and one hour facial at member rate is $ 49.)
My massage was great, no complaints. Relaxing and effective — what I want in a massage. The front desk staff really push their products/​membership program and seem less experienced as front desk staff than other comparable places I’ve visited. For instance, the young guy who was assisting me couldn’t locate my file and took about 5min to find it, during which time another staff person asked me if I would fill out the patient info form, not realizing I just did that with the guy who was looking for my form! (those 2 staff people were sitting right beside each other and the place was NOT busy… only 1 other customer who was being helped by a third staff person!)
So, customer service a bit slow on the uptake, but the actual massage was good. I’ll have to update this review after my 3 month membership expires.