Mattress Firm Boca West

Came to mattress firm today to get my girlfriend a new mattress for her new apartment. Chuck was super helpful knowledgeable and upfront about all their products. He took great care of us and we’re getting our mattress delivered tomorrow. superfast delivery and amazing customer service. I highly recommend coming here if you need a new bed.

Had a great experience with Josh at the Boca Park West Mattress Firm. Hubby and I were going to shop queen mattress deals this Memorial Day weekend. Josh was courteous and professional and so patient with allowing us to try many different beds to find the right one. Since it was a weekend of sales, we got a great price from Josh! He made it so easy, I think it may have been the fastest deal we’ve made on such a big purchase. Everyone one was very nice-​even Chuck (one of the other associates) offered us snacks while we waited for the paper work. Let’s hope the delivery goes smoothly next week! Great job, Josh!

Im hoping i have the right store because they have two stores in same parking lot. Alex was our salesperson. Me selected a mattress and it was delivered two days later. They delivered the mattress and that night my husband and i slept on it and agreed not to tell each other what we felt until agter one night. The next day we both wome with back a hes and i asked my hisband if he noticed anything funny about our matress and he looked at me funny and said yes. I told him i felt like my head was lower than my feet. This was a 2,000.00 mattress. Onviously not base model. He was shocked that i felt the same way. Our daughter came in and we asked her to lay onbed. She got a funny look on face and asked what was going on and why it felt weird. We measured the thickness of mattress and the head was 13 inches thick while the feet was 15 inches thick. I could have turned matteess around but why keep a defective mattress. We called store and said we wanted mattress picked up, who h they did. Nnow we have been sent a bill for 350.00. We still have to pay them 79.00 delivery and79.00 pick up plus we owe 149 for the ability to have returned it. Quite a. Nice racket they have going on. I will never tecommend their store to anyone i know or speak to

Terrible, the salesman was so aggressive and was practically harassing us while we were browsing for a mattress. He had a terrible attitude and was condescending. So unprofessional. Never going back

Charles Howard took my call. He was more than helpful with what i was looking for and even went above and beyond to help me get exactly what i was wanting. He greeted me at the store shortly after and spoke with me about how the product was made, packaged, how long it was expected to last as well as offer me any help with any future purchases or questions. A store is a store with merchandise in it, it can be the best merchandise on the planet. But… if the person selling it to you isn’t genuine then it means nothing. Charles is the real deal in someone to trust when it comes to investing in something so important as a mattress or even a pillow !! Thanks Chuck !!

Great service. Phil was very helpful, great to deal with. Delivery went well also!

Bought a Simmons beauty rest black hybrid. This particular mattress is a set price so no hagglin, but our sales associate RICKY was AMAZING!!! He was very informative and extremely helpful he wasn’t pushy at all and allowed us to try out all the different mattresses. He knows his ISHHH!!! We’ve been in a few different mattress firms but RICKY is what made our decision easy! I can’t wait to sleep on my brand new Simmons beauty rest it’s even got diamonds in it !!!

We arrived at the store a bit late, but Marvell stayed past closing time and helped us find the perfect mattress. He was a knowledgeable salesman, and I would recommend asking for him to help you find the perfect setup.

We shopped all day for a mattress and couldn’t find anything that met our needs. But this place changed all that. The owner gave us an incredible deal that was truly too good to pass up. Needless to say we haven’t lost any sleep over this purchase.

My husband and I decided to stop in to Mattress firm this afternoon, to compare prices and inventory vs what we saw earlier at Macys. We haven’t bought a mattress in over 10 years, so we had no idea where to even begin…
When we walked in we were immediately greeted by a friendly sales associate. He introduced himself and asked us what we were looking for. After explaining we weren’t quite sure he brought us over to an area in the front of the store with 3 or 4 mattresses. He then asked us to try each one and tell him what we liked and didn’t like about them. With that information he directed us to a selection of several mattresses that he thought would work for us.
This was great! We knew we both wanted a «firm» mattress, but actually feeling the differences and laying on the beds really helped us narrow down the specific mattress we liked.
The sales associate was super patient with us while we asked a million questions and went back and forth between 2 different sets. We found one that was identical in quality to a set we saw at Macys. After crunching some numbers, he was able to give it to us at a better price than the sale price at Macys!
We didn’t walk in to the store planning to purchase a mattress today, we were just mainly doing some research and testing them out. Since we were offered a great price and had a great experience there we ended up purchasing our set right then. I am so glad we did! Our mattress is scheduled to be delivered tomorrow! Macys had an 8 day wait. So glad we chose this store! I can’t wait to sleep on my new comfy mattress!

It seems like these stores are as popular as drug stores with one on every corner. There is another Mattress Firm literally in the same shopping area, but this location is the one by the Men’s Warehouse and Massage Envy in Boca Park.
My husband and I stopped in one Saturday after a newly wed throw down. We either needed to get a king size mattress, or he would be taking his 6’4 furnace of a body to the guest room. The threat of not being able to sleep in the same room lit the fire, and we ended up spending the entire day shopping for furniture. We went to a few other stores and stopped at this Mattress Firm before calling it a day. Our sales guy immediately greeted us when we walked in the door, handed us two pillows, and we started testing out all the beds. He was the perfect sales guy in that he made sure we weren’t going to walk out the door without a mattress, but he also had the charisma to not being an annoying car salesman about it. He was funny and a nice guy, so we honestly were happy to purchase something from him.
He gave us a great deal on a pre-​owned tempurpedic base which he said gets that status because they are usually returned as soon as they are delivered due to size or used in trade shows. I was a little apprehensive, but I looked over the bases when delivered and they looked brand spanking new. Speaking of delivery, they were delivered the next day (on a Sunday!!!). I’ve bought mattresses in the past from Rooms To Go where it takes months.
And since buying a mattress is not something we do every day, we were floored by the prices everywhere we went. You can find some that are low in cost, but they do have a point when trying to sell you the mattress you love but has a higher price. They are meant to last for 8 – 10 years, and you sleep on it every night. The way you sleep can affect your whole day, so why cheap out over it? We ended up spending close to $ 6K — I price checked against other sites like Macy’s with a sale going on at the time, and we still paid less. More importantly, I’ve been sleeping amazing the last two weeks. And it vibrates without having to put in quarters.