Neiman Marcus

I really should have gotten the associAte’s name, but I forgot to. he did not display good, or even alright customer service… He did not introduce himself to me. He did not ask if I needed help finding anything. he was working today in the handbag department. He did look up a bag for me to see if it was in stock but he did not treat me the way I should be treated when I walk into a store. He stood kind of far from me, pretending to work but he was watching me as if I was a sketchy customer like I was going to steal or something. I felt like he profiled me because I look very young. I’m in my mid twenties but look like 18 maybe even 16 lol. Either way, i don’t like feeling the way I did when I was in Neiman earlier.
I have only Shopped in Neiman a handful of times, and would much rather shop at Nordstrom where they are actually friendly and helpful. The only reason I will come to Neiman is if it is not in stock at nordstrom. I would give one star based off my experience today, but the store it self is great.

i give this neiman marcus store 5 stars! i have never left this store empty handed. they have a big selection of luxury handbags. i wish i can buy them all! drina is a great s.a. i’ve been using her for few years now and have no complaints. she can always find me what im looking for and keeps me updated on whats new. if she is not working i usually go to the s.a. in the shoe department. they arent annoying like the ones that work in fragrance and makeup.

awesome service and helpful knowledgeable staff, love perfume, always buy it here, they have the best return policy too, incase your not happy with anything

I love shopping at here I have never met a rude employee here. I’ve tried shopping a few times at saks but every time I’ve come across some very rude stuck up employees. Here I have been treated like a million bucks no matter what. And that’s why I keep coming back to this store only.

Tom Ford counter — Leore and Daisy were amazing! Leore was able to provide info on a particualr scent, that even the Tom Ford salesperson in Crystals could not provide for me the day before (when I purchased it). Leore was not forceful and we walked around the store with the scent cards and cologne on us — we returned to make our purchase and Daisy helped us! What a great experience. Will be back next time in Vegas!

Tom Ford Cosmetics-​Cathy at the counter helped me so much with something that I was not even aware that I needed help with… Beard Oil. Who would have known? I was walking by when she simply said «hello», after a few words of small talk she helped me understand how important it was to properly maintain my newly grown beard. I am sold on my new find «oud wood»! Cathy told me that she was out of the oil but has already called me to tell me that the oil is in, now that’s service! I ended ordering a couple of things for friends at work. Had I not stopped and talked to Cathy, I can’t say I would have the need to go to the counter otherwise.

I just Love LOVE Love my personal shopper… He is the best! Alejandro is outstanding at customer service. Its like having my personal BUTLER while shopping Always keeps me informed with upcoming special events. Love Neimans presale customer appreciation events. Truly is satisfaction guaranteed. Also love the fact I can have my purchases delivered at home if I don’t want to carry the bags!!! I’m hooked

Delicious things I cant afford, $ 600 ruby slippers. Nice peeps and handy from the Venetian. Eyed Jo Malone from afar and wanted my French Lime Blossom but went to Sephora forr Tocca instead, deep sigh. A lovely store in every way

First store I visited at the Fashion Mall. Love this store! Every departments has the best of best in brands and product. I can get lost for days in this store. Especially love the beauty department. Recently got addicted to the La Mer Brand that they carry. One of the sales ladies was nice enough to give me tons of samples of their eye cream and face cream and I immediately became addicted. Went to the La Mer Counter and was immediately assisted by a sales associate. She was very nice and also introduced to me to some of their new products and gave me generous samples. I really like the service at Neiman. All the sales people seem very knowledgeable and seem to genuinely care about your questions and concerns.

This review is solely for the Evening Wear Department. I came in here yesterday to look a for a long dress to wear to a wedding. Two associates saw me walk in looking around and I was never approached to see if I needed help. These two snobby ladies were just chitchatting like I didn’t exist but offered assistance to this one shopper who carries a very expensive purse. then another sales associate was talking on her phone the whole time that I didn’t even realize she works there until she asked if I needed help, took the dress from my hand that I wanted to try on and puts it back in the rack and continues to talk on her phone (who the f*c* does that!!!) I was so annoyed, I left the store. So unprofessional!! So to NM management, please teach your staff how to treat your customers with respect before your company goes downhill.

I love to shop at Neiman Marcus because of the quality of service that they have always provided.
I’ve never met a rude sales person at Neiman Marcus especially at Cosmetic counters. They really provide top-​notch services.
I was checking out any new product at YSL counter and replenished some stuffs too. The sales ladies were so friendly and helpful. They even offered my friend a casual makeup after my purchased.
I also got the best cleanser I never had! Eve Lom 1^st day launched at Neiman Marcus and got 5 sales at the counter. After I tried the cleanser, I felt in love with it.
Such a nice and relaxing shopping experiences, I only found it in Neiman.

Whenever I am in town I stop by here. Conveniently located at the corner of the mall on the central strip side. good variety of product and I like the boutiques inside in the handbag section for LV, Prada, Gucci and Chanel. I am always underdressed, but the Sales team at the Chanel boutique was friendly and helpful.

Geez, just because I wasn’t dressed in a suit after my long drive into town doesn’t mean you should ignore me and pretend I don’t even exist. Shoot, even a «hello, good afternoon» goes a long way. I would know, because I work retail. So stop being snobbish a-​holes and acknowledge your clientele, you stuck-​up blue blood douchebags. Your store definitely lost a sale that day.

Our local Neiman Marcus is a really nice one. I window shop here often but I rarely actually spend money on anything (okay, maybe a Balenciaga handbag every two years or so). Since I mostly shop in the handbag department here, that’s where I’ll focus my review.
This location is very nicely laid out and the employees have always treated me friendly and with the utmost courtesy. I was browsing the Balenciaga and Bottega Veneta sections just last week while wearing a pair of jeans, Chuck Taylor sneakers, a Captain America comic book t-​shirt and a sweater from Wal-​Mart, and still I was treated like a valued customer. I’ve never been given the «snobby treatment» here, and I really appreciate that. The salespeople never treat you like you can’t afford something in their store (I can’t say that about the nearby Saks).
The designer handbag section is divided into little mini stores by brand, making it super easy to shop by designer. The sales associates are pretty well educated on their products (now, they aren’t as well versed as the sales associates at the Balenciaga store at Crystals, but they can answer basic questions).
Returns here are also a breeze. Nice, clean and spacious restrooms. Overall a really nice Neiman Marcus.

I was looking forward to shopping here the day after Christams… but was sorely disappointed by its selections. My husband also described the men’s room here as one of the most disgust bathrooms he has seen — To put it on context — My husband is from Alaska… so for him to make such a statement it must have been pretty horrible.
The only saving grace is the service in the shoe dept. Despite the madness the SA was very friendly and patient.

I truly have a hate/​love relationship with this particular Neiman Marcus location. I absolutely LOVE the lingerie department at this location. When their bras go on sale, it is amazing and even better than any Victoria Secret bra. I have only gotten excellent customer service from the reps in that department and give kudos and credit to whomever trained the ladies there.
However, I am definitely docking off 2 stars for the service my sister and I experienced today at the Cle de Peau counter for makeup. A woman named Maria came up and asked if we needed any assistance and my sister was buying a replacement for her powder foundation. Maria grabbed a box from the area and rung her up. My sister than proceeded to pay with her debit card and we thought all was good. As my mom browsed through a few other things, my sister opened the box of foundation that Maria had given her so she could replace her current one. She realized that Maria had given and charged her for the liquid one and not the powder one she had asked for.
Maria agreed to cancel the payment, but just a few minutes after ringing up my sister for her debit card, she said to my sister «do you have the $ 7 I gave you and I will give you the $ 100 cash back?» Umm what? We looked at her confused and my sister reminded her that she had paid with her debit. Maria muttered a woops and continued to push a few buttons on her register. Ten seconds later, she showed my sister a receipt and said «ok I have voided the payment but I have to keep the receipt.»
My sister then asked for a copy of the receipt so she could keep it for her own record. Instead of giving her a copy of the real receipt, Maria proceeded to give her a gift receipt. At this point, we were getting very frustrated. Maria’s attitude also became more and more begrudging. We asked if she could just make a simple copy of the receipt for us. She finally agreed and when she came back, she practically pushed the papers into our hands and walked away.
Neiman Marcus is supposed to be an excellent department store but some reps here can definitely use some more training. I know this isn’t the case for everyone that works here, but for anyone who is a first time buyer, especially for the prices of some of the things here, service should definitely be more than this.

Black Friday early-​bird sale was insane! Lots of good stuff on the sale rack (and I hate the sale rack) for an extra 30% off. Plus, if you spent $ 100, you got a coupon to immediately receive $ 50 off a regularly priced item… a pair of jeans??? Good times… ;-)

I grew up visiting Neiman’s for every special occasion dresses, so it is only normal for me to go to them to get my wedding dress and selections for my bridesmaids. Dallas being where the corporate office is, I went back home looking for my dress.
I have always loved Vera Wang (go figure) but at the time when I was making my appointment for Dallas from Las Vegas, they didn’t have any on hand but they promised they would have them available when I went home. They suggested that I let them know which Vera Wang dresses I would like to try on and they will make sure they will have it available along with more dresses from Vera Wang and other designers I loved (Dior, Amsale Aberra, Vivienne Westwood, and etc…). When I went home and went in for wedding dresses selections, they had everything I wanted and more! It took two visits that week to finally pick my wedding dress. I told them I reside in Las Vegas and asked if it was possible for them to order my dress and delivered to Las Vegas location? Without hesitation, they happily agreed that they would make it happen!
As promised, the dress arrived to the Las Vegas location, I picked it up and finally went in to get my dress fitting. When I went in to getting my fitting, they had pantyhose available along with shoes they thought that went well with the dress. All I brought was the undergarment that well be worn and the rest was magical. I brought some of my bridesmaids and drank bubbles while fitting.
My experience with this department store has always been exceptional and I don’t see why I will not continue to go back to share my special occasions with them!

We stopped in Neiman Marcus today after visiting Santa who is inside the mall just outside the store.
We went in the children’s department to look around and of course my kids found some fun toy cars to put on their «wish list». I found some beautiful Prada and Gucci bags to put on my «wish list».
The NM Café is modern yet casual restaurant adjacent to the toy area complete with balcony and full bar to enjoy views of the strip. Kids menu and gluten free menu here. will have to try it out on my next visit but my loyalty has always been to Nordies Café.
Friendly and warm service by all sales associates on this visit.
Looking forward to coming back to see if a new line of Parfum by Ramon Monegal of Spain is here. It can be found on the website but ran out of time to seek out samples.
Love a store where you can find all of your luxurious brands that are hard to find elsewhere. I’ll be back!

MY GUARDIAN STARTS A NEW SKIN CARE LINE
Looking good is important to my guardian. She decided to visit the make up counter at Neiman Marcus and work with her personal shopper Lili. She ended up with the entire skin care line of products from Omorovicza. (pronounced: o more a vizza (like pizza).
The Omorovicza story begins over 2, 000 years ago, when the curative properties of Hungary’s thermal waters were first discovered and the famous baths built.
Today, Omorovicza harnesses this ancient health and beauty phenomenon with Mineral CosmetologyTM and takes natural, anti-​aging skincare to a new level.
Founders Margaret and Stephen de Heinrich de Omorovicza met in the beautiful city of Budapest. The descendant of a noble Hungarian family, Stephen had been drawn there to explore his roots. Margaret, an American, had been brought to the capital by a diplomatic posting.
Relaxing at Budapest’s ancient thermal baths, the couple were amazed by the effect the mineral-​rich, healing waters had on their skin. Margaret and Stephen were fascinated by the natural power of these minerals and saw their potential to be harnessed in a remarkable skincare range.
Working with a Nobel-​prize winning laboratory of dermatology, Omorovicza Cosmetics developed Mineral CosmetologyTM, a pioneering, patented delivery system that takes mineral skincare to a new level.
The Omorovicza product and professional treatment range launched in 2006 at the eponymous spa in Budapest, where the story began.
Loved by beauty editors, the range quickly earned an international following and has appeared on the pages of numerous glossy magazines.
Meanwhile, Omorovicza products and treatments are available only at some of the world’s leading stores like Neiman Marcus. This Las Vegas location is one of only ten that carries this line. And only some of the Four Seasons Hotel spas actually carry this product.