Nordstrom

Great store. Problem is with the alteration department. Called to get an estimate duration on suit alteration, lady basically said she can’t help me, they are only doing pants not jackets. Really rude. I thought Nordstrom is supposed to be known for service. This is the second Nordstrom store that has issues with alteration department. Come on guys step it up.

The Christmas decorations were top notch! But we needed to pick up an online order that had come in, and the email they sent us was unspecific about where to pick it up. After waiting for a while to get help at the jewelry counter the ladies there sent us to see the ‘concierge’ (which was closed) so we had to be sent to customer service instead. It was weird that the concierge desk opened an hour after the store opened and that other employees were unaware of the hours at that desk. All in all, it was a little bit more difficult and time consuming to pick up the bracelet that we needed, but at least all of the employees that we dealt with were pretty helpful and nice.

I had excellent customer service. very prompt, asked my sizes, found it, brought the next size without asking, checked on me to see if it fits, and did a price check. I was out of the store in less than 10 minutes.

Extremely disappointed with the lack of customer service at this store. While browsing the shoe department I felt deliberately ignored by sales associates whom were chatting about personal matters just a few feet away from me. They were quite loud, I didn’t feel like I was at Nordstrom at all. Additionally, the handbag I wanted to purchase was not in stock (boo!). I ended up ordering it and having it shipped to the store. The sales associate whom ordered my bag for me (who’s name escapes me) was incredibly friendly and helpful.
Over the years my family and I have noticed a steep decline in customer service at Nordstrom stores in several states. The majority of sales associates I’ve encountered lack experience, knowledge and quite frankly intelligence. It’s disappointing. I expect much more from a company who prides themselves on quality customer service and appreciation.

I love Nordstrom and I will forever be a customer. They provide the best service. Your happiness is their priority and that’s very rare no a days! I often order online, shipping is always free and returns are a breeze. Can’t say enough about this place! Did I mention they give great perfume samples?! Instead of guessing if you will love the fragrance, they will make you a decent sized sample that will last about 3 days. Just sad they don’t carry tarte cosmetics!

I like to shop at Nordstrom but today’s experience in men’s sunglasses section was not so pleasant. Sunglasses stands were incredible dirty all covered with dust that there is no way to try them on.

Early Access Sale is amazing! Ferragamo, G-​Star and Hugo Boss all on sale! Jason in suits has been so helpful

Honestly I dont understand there whole price matching system. They will only price match certain item they sell and not everything like fry electronics. So I was so excited to get this purse because I did my research and it was cheaper elsewhere but also farther out. When I got to the register the lady tells me we only price match the expensive item which is very few. For that they only get one star. My price was not match and I’m dissappointed with the service.

Truly disappointed in service and quality. Was only said «Hi» once then they ran off to help someone else. Find that paying $ 110+ for Chinese made clothes. What happened to American Made Clothing? When you bring back American clothing, one big advantage is that I won’t run up my Nordstrom’s Card.

I have to drive 2 hours to shop at this store, I was very disappointed today. I was shopping for men’s shorts and shirts. I could not find brands that I have previously purchased from this store, all I could find was MADE IN CHINA clothing. At previous visits I have purchased MADE IN USA shorts and shirts. I’m not paying $ 200 for Chinese crap.

I came here to check on a bag that I wanted to get but got «lost» to the shoes department.
The sales assistant was so nice! Very helpful and attentive. She always came back with something that she thinks I might be interested on.
I ended up with a pair of Valentino rockstud colourblock in bright blue!

Dear Nordstrom,
While your latest attempt of bringing in customers through «price matching» may seem brilliant to you, price matching items/​brands of YOUR choosing when YOU want to, doesn’t benefit the consumer like you might think. Furthermore, if you are running a «price matching» event, wouldn’t it behoove you to have merchandise in stock for the event?
I for one would rather pay full price at Saks and leave the store with my item THAT DAY, then wait a week or two for you to ship an item to me because you didn’t plan ahead & are out of the item I wanted to buy. It’s not okay & that your employees think it’s «not a big deal» is staggering. Utterly. What irritates me more? I wasn’t given an option to say NO. Your employee rang me up, ran my card, and only told me AFTER I signed the receipt my purchase was being shipped to me because they were out of stock.
Shipping an item might not be a big deal to you, but it’s a huge inconvenience for me to receive one. For many reasons only people in my neighbourhood would understand.
Thank you. For nothing.

Why is it that whenever I go into Nordstrom I never get approached to be helped? It is the only department store this happens in. They dont like to help young people it seems. Is this common?
Well it happened at this Nordstrom and it is annoying. Good thing their mens clothes are not that great anyways. It seems like they cater to wealthy older men who dont know how to dress themselves but like expensive clothes.

This review is really overdue. I was here about a week ago doing some typical last minute Christmas shopping and I was helped by some wonderful staff who helped me pick out the perfect gifts for my wife. This place is definitely on the upscale side of clothing, but I know my wife enjoys it.
The average amount you’re going to be spending is in the five hundred dollar range, but it’s all of very high quality. I’ve bought Ecco shoes for myself and have never been disappointed with the typical creasing on dress shoes I’ve experienced in the past. Some of my best ties have come here where I’ve spent almost $ 100.00 per tie, but they definitely last a long time.
There is a major difference between shopping here and shopping at Ross. Night and day product lines, but quality outweighs the price tag.

Nordstroms always has great customer service. This place is always clean and organized. The wife finds things quickly and all the employees are ready and willing to help. Just wish they he more athletic clothing and jerseys. Then this place would truly be a one stop shop! Tons of parking in the parking structure and garage makes this the place to go to during the holiday season but try to get here early as people will cut you literally if you snag a spot before them.

Nordstrom is most convenient department store across the States. I always stop there and check it out when I go down to the States.
I like to shop at Nordstrom coz of their friendly service and casual atmosphere in the store. From cosmetic to clothing, they have good selection and nice customer service.
Surprisingly quiet on weekday at Nordstrom, I just saw few customers on cosmetic floor. That’s ok. I liked to enjoy private sales service and atmosphere.

What’s not to like? (except my itty bitty bank account) I didn’t buy anything today but as usual when I go to Fashion Show I park below Nordstrom, hit all the other stores and get a real aerobic workout and then stop in the café for the great tomato bisque and half sandwich while resting my sore fee and aching back (from all the shopping bags… seriously… shopping is a workout!)
Ironically, my first few experiences at Nordstrom (in CA) were unpleasant but once I actually got the Nordstrom’s service I was sold. It’s a good thing my feet are too big for all the fashion shoes so I just stop and fondle the Stuart Weitzman’s (which they no longer make in my size) and try and remember I’ve got dozens of them in my closet!

I am in the juniors department and found a cute top on sale $ 10. I was treated like first class by Nicole who went out of her way to assist me. Top notch service.

This Nordstrom location… not so much.
On the plus side, the service here (like all Nordstroms) is outstanding. I never have complaints with the sales associates or return policy.
On the minus side, this store really has a terrible selection! It may be because Vegas is overpopulated with luxury stand alone stores, but the brand selection here trends toward the lower end of Nordstrom’s selection. The bag selection was pretty pitiful — a few Burberrys and a ton of Michael Kors and Coach. Same with the women’s clothing — not as much as other locations and the better brands are missing altogether or there’s very little on offer.
This location is probably best for those with more money than taste. Otherwise, head to Saks which is in the same complex.

The customer service here is excellent!
Miss Dani is picky when it comes to beauty products. I’ve been looking up and down to find a particular Shampoo in my rotation. As most of you know you cannot always use the same shampoo. After looking online everywhere only Nordstrom had it in stock. So I called this location to see if they had it on the shelves so I can just come by and pick up.
One of the ladies in cosmetics picked up the phone and was very cheerful and helpful and even went and got it for me to place at the cashiers desk under my name for me to pick up at any time.
The next day I came in to pick up my shampoo and was very fortunate to meet this nice lady who continue to help me with my purchase. Now I walked into the store in some beat up old sweatpants and an oversized baggy T-​shirt that apparently had a hole in it. She did not even discriminate me based on my hobo appearance and treated me like I was queen of the world.
Now that’s what I call excellent service!