Dillard’s Department Store

This is the Russ, Nordstrom Rack or like the Canada Winners. Well they have brand name clothing here but you have to hunt and peck. The only issue is I don’t have that time to waste at this department store.
They sell out dated cloths that no one wants at a discounted price. Yes its all brand name. The place is like a mess and for you to really find what you want, you would have to hunt for it.
I personally won’t bother. Not my type of store. Unless you have lots of time to spare. Having said that I don’t mean you won’t find anything here. It just takes time.

This review is solely based on the service I received from a sales person by the name of David G. Who works in the big and tall department. I stopped by the Dillards looking for a jacket and David went out of his way to help me find the jacket I was looking for which was in a completely different department across the store. He then assisted me with ordering it online since they did not have my size in stock. He was very professional and an absolute pleasure to work with! As far as the store, it was clean and modern and looked nice but I never shop at Dillard’s since I’m not from Vegas so I really can’t comment on their merchandise. But I wanted to give a shoutout for the excellent service I received from David G!

You can buy clothes anywhere now including from the comfort of your own home. The only reason large department stores still succeed is customer service. Dillard’s has not figured this out & potentially has the worst customer service I’ve seen in any store selling anything. A simple return of three items seemed to be the worst thing anyone in the customer service department store had ever felt with, though every thing was done in accordance with store guidelines and directions.
I was actually told they may not be able to even credit us back because they’d put the balance on a gift card & some of it had been used to purchase the correct item, as the initial clerk had instructed us to do and then the remainder would be credited to the card initially used for the purchase. Octavia in Customer Service had the worst people skills I’ve ever seen. It felt like she genuinely disliked us for even requesting her to help us by simply doing her job. This must be why Dillard’s I believe, is facing bankruptcy, the interaction with the manager didn’t feel any better, if anything it was equally confrontational as though they couldn’t believe I was taking time out of their busy day by requesting service as a customer. Never shopping there again.

5 stars go to Ms. Asal Razeggi in the Chanel cosmetics counter. She was very sweet and knowledgable of Chanel products. She was never pushy but allowed me to try so many awesome new products for the Fall collection.

Their covered parking is great when it’s 110+ out! They have great selections in the home department. Purchased a few items for our bedroom

The covered parking here is nice in the summer months. I actually enjoy shopping at Dillard’s but I experienced something very odd at this location. I while back I entered the store from the Strip side of the parking area right into the mens department. On my way into the store a sales clerk was standing off to the right wearing sunglasses. Still I could tell she was glaring at me with a mean look on her face. This woman is probably 75 to 80 years old. I thought well she probably got drops in her eyes or something. So I continued on with my day.
The next time I went to this Dillard’s the exact same thing happened. I entered the same door and the same lady was standing in the exact same spot glaring at me with sun glasses on. After I left I realized what she was doing could be intentional. What is odd about this is that I usually wear my sunglasses indoors due to light sensitivity of my eyes. After doing some research I discovered mimicking is a form of harassment. So the next time I go in here I will update my review with additional findings.

This is a very nice Dillard’s store in a beautiful, modern mall. The selection of women’s shoes and clothing is quite impressive. I found many brands I haven’t heard of before, at both reasonable and a little above reasonable price points. The store is well stocked and laid out nicely. There were lots of employees around, just none at the customer service desks or dressing rooms (the dressing room doors are locked so you need to find an employee). I found exactly what I was looking for and a little bit more! I was impressed and will happily shop here again.

The additional % off sales are fantastic. You should always ask for Lydia or Caroline in men’s! They rock!

I love Dillard’s and the wonderful customer service I always receive at this store. They are very accommodating to a husband looking for a wife’s gift. Employees are extremely patient, prices are fair, and the selections are more than most other retailers in this mall.

Ok this store just got a big fat ZERO! how do you sell the same clothes in the same store and when you find one marked at $ 170 and the other on sale for $ 88 and not honor the lower price! Sorry don’t except the excuse different department. You’re the same fucking store and the store manager wouldn’t do shit. Poor customer service, any other department store would except the fact they screwed up.
Dillard’s you just choked the big one

Working on finding the perfect attire for our beach wedding in Cali. Found a Perry Ellis vest and perfect pants on sale at a near by mall in the wrong size. Call, had it held and met with our sales guy, Kavin, at fashion show. Not only was he super helpful but knowledgeable and friendly! The next day after dealing with a bunch of drama at other Dillard’s in California, we called Kavin and he again went above and beyond the call of duty even offering to find a way to help on his day off. If we could buy everything from Kavin, we would. Bravo my friend, thank you for everything!

I came to Fashion Show Mall one day on vacation with my mom. There aren’t any Dillard’s stores where we live, so we decided to check it out, as we love discovering new stores and places to shop!
The first department that we stepped into was cosmetics/​fragrance, as it was the one that leads right into the entrance/​exit. They have a nice selection of products and brands — I was impressed with the fact that they are a department store who carries Stila, one of my all time favorite brands that I can only find online or at Sephora. I thought that was cool.
The next department over was of course, my favorite: shoes. In the corner of my eye, I saw the most gorgeous and colorful Steve Madden high heels that I knew I just had to try on, or else I’d regret it. My mom and I walked over and were absolutely googly-​eyed over this specific shoe. Moments shortly afterwards, we were greeted by a shoe salesman named Dan, who brought us our sizes in the heel, and also brought out a sandal that I wanted to try on as well.
Dan was very kind and helpful and made our shopping experience at Dillard’s absolutely wonderful. Truly the best customer service I’ve experienced while shopping in a very, very long time. My mom and I love our new heels, as we each bought our own pair. I wore them later that night when I went to see Jersey Boys! I got many compliments on them and felt great wearing them with my favorite dress!
Even better, I went into the Steve Madden store before we left the mall and saw the same heel in there — I paid $ 109 for my heels at Dillard’s, whereas in the Steve Madden store they’re charging $ 130 for them! That made me feel even better and love Dillard’s a million times more because I feel like I got a great deal.
The reason I gave four stars instead of five is because I didn’t have time to venture off into the women’s section to check out the clothes. I will most likely come back to the mall before I leave Las Vegas on Thursday. If so, I’ll definitely be returning to Dillard’s to check that out.
Team Dillard’s all the way!

One word — shoes! Dillards has a large selection at mostly reasonable prices and when they have a big shoe sale, make sure you well full body armor because some little chick is going to shank you if you get in between her and the size 5.5 6″ heels she wants! LOL!
If you are plus size, mixed reviews. I usually go to Macy’s first and then to dillards because they have a very different selection. They carry 2 brands Macy’s doesnt (nygard and Karen Kane) that I like and almost always have more dresses but the casual wear is kind of frumpy for my taste.
Service in plus-​size is almost always impeccable but I just learned my favorite person is retiring in a couple of weeks so we will see…

Dillard’s is utterly disgusting and trashy. The employees are unhelpful and not trained for their department. Even worse they pressure you into getting the in store charge card. I repeatedly told the sales associate that I did not want the in house charge card. I had to tell her no at least five times. I later found out that associates have to open at least one charge card per day they work or they receive a write up. I also found out that if they do not sell enough in a quarterly period they receive a 10% pay cut. How despicable! !!!

Dillards is located at the Fashion Show Mall and the nice thing about this store is that covered parking is available and adjacent to the outdoor entrance.
Great department store with lots of fashion, housewares, beauty, kid and shoes to shop from. The shoe department is the best offering a huge selection and friendly service. Always a stop for us when we come to the mall.

Under normal circumstances, I would never go anywhere near a store on Black Friday. But, we were in Las Vegas, strolling the Strip, when my husband’s belt suddenly decided to break. He needed another ASAP lest his pants end up somewhere around his ankles (which, I’m sure, would not have been appreciated even in «what happens in Vegas» Vegas).
Fortunately, we were reasonably close to the Fashion Show Mall, where we assumed we’d be able to find a better selection of belts for a substantially lower price than we’d likely find at the casino boutique shops. So, we made our way over. Our first stop was Macy’s, the tried and true. Their men’s dept did not have what my husband needed. He asked if they had a «Big and Tall» dept. «Yes,» he was told, «but they do not have belts.»
WTF?
So, we decided to try Dillard’s. I’d heard of this chain, but neither of us had ever actually been in one before. We found the staff there to be very helpful — directing us to men’s, to belts, to «Big and Tall.» (And, their «Big and Tall» dept actually saw fit to stock belts.)
The sales person there provided great service — helping my husband figure out what size belt to wear, removing the tag attached to the buckle so he could actually try the belt on, disposing of his old, broken belt once he had made his selection and purchased a new one. And, he even got an unexpected, 30% off, Black Friday discount on the price.
As we have no Dillard’s in my town (nor anywhere nearby), I can’t say when I’ll next be shopping there. But, as our experience there was a positive one, given the opportunity, I would certainly do so again.

It’s Dillards! On the more expensive side for clothing but they do have great customer service and a great selection of clothing. I love that they carry DD bathing suit tops. Prom dresses galore!

I’d say outright that Dillard’s isn’t really known for their customer service but in the men’s department at fashion show is where things are quiet different… in a good way.
I always come to the men’s department when they have that huge mid february/​march sale and I always run into the same friendly helpful sales lady. She never fails to do her job and has always given me the best customer service of any department I’ve ever shopped at in Dillard’s.
I’m really glad I bumped into her this time because I had questions and needed help finding slacks for my hubby. I was able to score a great deal on 3 dress shirts and 3 slacks for under $ 84 tax not included which is a pretty good deal for name brand items.
Overall if your in the area and need to go shopping for your man I highly recommend coming to this Dillard’s. Good Job guys!

Dillard’s a great dept store
Could they have better customer service? Yes!
Merchandise neat & not all around the floor!
Found the perfect pair of heels on Sale!
Currently have 60% off sale on select merchandise !
Next time I’m in Vegas I wouldn’t have a problem sliding by!
New Fall Shoes already out! Go dillards

I like Dillards. I especially like their sales when their clearance items go an additional percentage off. Like the case this past weekend (post Thanksgiving sale).
100% cotton dress shirts and 100% wool dress slacks for prices like I see at discount houses — I had to stock up for work.
As for the rest of the store, I wouldn’t know. I tend to stick with the men’s section and I don’t mind shopping there — when there’s sales that is.