Papa John’s Pizza

It’s convenient to order from this location but now I will drive a few more miles to get some better customer service. The employees here could care less about their jobs and same with the manager. They get orders wrong and if they mess up your order you’re responsible to drive back with the food so they could make another order without any refund or discount. Very dirty and unsanitary.

My family loves Papa Johns, so naturally for a 12 year olds birthday party at Gravady we ordered pizza.
I called three days prior to when I needed the order delivered and called the day before to verify it would be there at 11:30am.
At 11:45am I called to see where my order was and was told that it has not dropped down on the screen yet. Of course I was irate because I have called numerous times and now have 30 very hungry kids.
Was told it would be 7 min to make the pizza and 7 min in the oven. Then would make it out on the next driver.
So I would definitely call again that morning if you’re expecting a big order at a specific time.
On the plus side, which is why I’m giving two stars, is because they did discount 50% off of my order due to the issue.

I’ll keep this simple and sweet.
Without fail, it takes three to four phone calls to actually get through to someone to place an order. Then most of the time I get thrown on hold for over 15mins or even hung up on. I live in a two mile radius of this store and delivery takes a good hour to an hour and half.
Not sure what the deal is here but this store never seems to have a line up out front, so I’m a little confused as to why they struggle.
When we get the pizza it’s actually not so bad.
Tried it a few times and won’t order again. There are too many other good pizza joints close by

Ordered pizza here, it was decent. However, the employees were all young kids who failed to impress me when I entered the store to pick up my order. One employee was stuffing his face with pizza behind the counter, while another was smoking a vaporizer. I waited at least 5 minutes before the girl up front greeted me or even acknowledged me. This was for a big family dinner and non of us will ever be returning to papa johns due to this. Hopefully management will do something about this and get some kind of manager to keep the store clean and make sure the employees are sanitary. Better ingredients, better pizza, papa johns… not so much.

Called and ordered a cheese pizza, went to pick it up and did not open the box until I got home. Pizza was burnt. I wrote 2 emails to their corporate office and never received a reply. I’ve never had to open a box while in any other pizza place. I will never go back to Papa John’s. Their pizza is burnt and their customer service skills are terrible.

I order online which is so convenient, the app is very easy to use. But when you walk in to pick up your order they take your money and decide there and then when you get your items. If you tip, you get it almost right away or when it’s ready. If you don’t tip, then they go back to what they’re doing and make you wait.
Also, what’s up with the delivery drivers parking in the handicap parking spots. I’m watching people who legitimately have the right to park there to go either Big Lots, the dry cleaners, or Papa Johns, and they have to park across the parking lot and walk through traffic to get to where they need to be.
When ordering I like to use the app, it’s easy to use even when customizing your order. But be kind to your community.

Ordered the double pepperoni with bacon & add spicy sausage please. Where’s the bacon, where’s the sausage. Very Dry. Little to no cheese or sauce !! Not Good !!
My first and last pizza from Papa John’s & this location.

Worst Papa John’s in Las Vegas I ordered for delivery. The price was ridiculous $ 30 for a K are one topping and 16 wings but whatever we were hungry. Ordered half bbq wings and half buffalo easy right. Okay after an hour the driver gets to the house all the wings are buffalo. Okay no big deal maybe they will give me a discount oh no that was to much to ask for mind you my 6 old son can’t have buffalo but who cares. The manager called me a liar and said I never in formed her and only the distract manager could discount. Really geez I guess we were born yesterday. I’ve worked for a pizza place don’t give me that then she told me to give the food back to the driver. Or pay full price since I didn’t want a credit. Can I say customer service. Needless to say will never order from this location.

Why am I giving another pizza chain a 5 star review? Because they have a rewards program then keep earning me free pizzas that actually do taste good. I order online and every time you order papa point accumulate. It only works if you order online for the papa points. Not only do I earn points when I order but they just randomly give me enough points for a free pizza for ordering. Once over super bowl last year I did a coin toss online and guess correct so they gave me a free large 3 topping pizza then too. They also often have a promotion where when you buy a pizza online you get a free pizza on your next order.
I usually always pick up my order because I feel like a lazy ass having them deliver me free food. I still give a tip as a thanks. They always open my pizza and show it to me to make sure it is right. The pizza here is good and the ingredients are fresh. the crust is tasty and goes well with the free garlic butter in each pizza box.
Stay away from the chicken poppers. They are gross and taste like something you got from the cafeteria in grade school. Maybe worse.

This will be the last time I order pizza here. This is the second time we get sick by ordering here. I walked in after ordering online and still had to wait about 10 min for me to get the pizza. The customer in front of me was having a very difficult time placing order with the staff. I came home with The Works pizza and the pizza was soggy. After about 15 – 20 min our stomach starting to hurt. Bad very bad experience. Placed my concern on their website and never heard from them. DO NOT ORDER from this location.

Ordered 8 pizzas for my son’s party at LaserQuest. They work with Papa John’s so it was very easy. However, one of our pizzas had a long strand of hair embedded in the cheese. When I talked to the Papa John’s they apologized and said they would apply credit to the Papa John’s by my house.
I just called and before I ordered I verified whether they had my credit. The lady said no and transferred me to the manager.
The manager could’ve nicely said that the other restaurant wasn’t authorized to give me a credit but he was a total a$$hole.
Sorry Papa John!!! Plenty of pizza joints within a one-​mile radius of me.

My first time at this location was a success. The store was clean and bright. The staff was friendly and efficient. The pizza was hot and the ingredients fresh and tasty. What puts Papa John’s above other takeout pizzas is the slightly sweet sauce they use. Just like Mama use to make!

Online Order would not work…
Called in Order…
New Employee, gave order 3X
Arrived Wrong!!! Pizza under done, No side of marianara as ordered.
Why bother Order from a cpizza hain if they cant do anything right?
Ruined the whole reason for ordering a pie
For 30 bucks I can grill steaks
That is what I will do in the future
Papa Johns SUCKS!!!

The pizza at Papa Johns is great, however the service and reliability of this location is not. Their online ordering system confirms that you will get your pizza before their real location even opens and knows how many orders that they have for the lunch rush. If you call because your pizza is over 45 minutes late, you get attitude – maybe because others have been calling with the same problem. Use another location.
EDIT: The manager, Matthew, did a great job at rectifying the situation.

Put in online order at 10 am for a 12 pm delivery which was confirmed as ok. It’s 12:40 pizza still not here. Called and got attitude from the employee and no help no offer of discount. Will not be using them again.
EDITED: The Manager did an EXCELLENT job. Removed the charge, apologized on behalf of his employee and the situation.

Had an issue with the service and food here. However, manager resolved it and I gave the place another try, and it was fresh and good. So, if you like Papa John’s then give this location a try!