Pure Fact Auto

This was terrible customer service. Wouldn’t honor a coupon. The gentleman that works the front, I believe who is the owner, was very rude and unprofessional.

This is the best auto mechanic shop I have ever been to. ive been to shops that would fix one thing on my car and two weeks later something else messes up over and over again i would end up spending thousands of dollars only to end up junking the car. but pure fact auto rebuilt my engine rotated my tires topped all of my fluids and even gave me a flat rate without trying to up sale anything to me later. The owner was very nice and genuine as well as the mechanics, they even took the time to show and explain what was wrong with my car. The best part is ive been driving my car for over a month now without ANY problems what-​so-​ever, the car is driving like new and I think they may have done a little extra because my brakes were slipping before they worked on the car, and are no longer doing that. It gets even better I took my car in around 2pm and was able to pick it up the next day around 5pm. They were very quick and i am very satisfied.

When you go there always ask for Steve! Great guy! They did quick service for an oil change, and Steve thoroughly explained the issues I had on my car with no pressure of having to pay upfront like most other mechanics. He listed recommendations on my receipt without the pressure of buying. Highly recommend this auto shop. Great service and great people.

If there were 0 stars, that would be my pick. The WORST ever. They charged me for parts not needed, and couldn’t even find the issue. They said, and charged me for OEM parts, and they were NOT! I told them that I could go get the part, which would cost me $ 5 in gas. They said no worries, they will deliver it to us. What they didn’t tell me id that they charge $ 100 just for the request for the part, plus whatever the part costs. BIG SCAM! And i have proof of all of this. Ended up taking it to the dealer after paying UN PURE FACT AUTO Hundreds for nothing, and the dealer told me that they actually made it worse. They took fuses out, and put them back in the wrong place. I ended up paying for extra hours of labor at the dealership, because of things they messed up, or it would have taken no time to fix. TRUST ME, and avoid them!!!