Quest Diagnostics

BEST QUEST DIAGNOSTICS PLACE EVER
yes, the all-​caps means I am shouting. I can’t believe how efficient and friendly this experience was. I had to get a wellness screening for my employer annual benefits enrollment — might as well save a few bucks, great incentive to me– and I cringed when I saw that they required I go to Quest. Having a very bad taste in my mouth from the last Quest Diagnostics experience (see my review of 4180 S. Rainbow’s location) I was dreading having to book this appointment. BUT I was pleasantly surprised to see the 761 S Rainbow location had an early appointment slot available this week (gotta fast, I don’t want to starve all day).
I went about 25 minutes out of my way for this location… and it was well worth the effort. This location is on Rainbow and a little past Sahara in a spacious parking lot shared by a number of businesses and strip malls. It’s a very large, very clean facility with a nice cheery waiting room. There appeared to be about 15 – 20 people in the waiting area when I got there. I arrived at 7:40am for a 7:45am appointment. I was warmly greeted by Lulu at the front desk, she even smiled and said Hi! How are you? (I nearly had a heart attack, a Quest employee who didn’t snarl at me) Like i said before, I had a bad Quest experience and wow what a difference.
she signed me in, checked my ID, I sat back down, a minute later she called me back up to collect a payment, smiled again, said to go ahead and sit back down it would only be a few minutes. I was called in to my appointment at 7:51am. Holy cow this is AWEsome!
Shawna was my pathologist and she was the most cheerful person ever. Personable, professional, just a happy person. I was in and out before 8am. I can’t believe how different the experience was compared to other Quest locations. Their other locations need to take some serious notes from this place on how to properly run an efficient lab.

one person at the front, my appointment was for 1:45 it’s 2:05 right now and I’m still sitting here. why make appointments if you can’t keep them. I wa taken in at 2:20 after I told them I had a scheduled ride at 230.
emergency door that says should be kept locked during business hours. it’s open.

I’ve had horrible experiences at other Quest locations in the past and was dreading this appointment. I even asked my doctor if I could go to a different lab. …
But I had a great experience today. The wait was reasonable and I was seen within 10 mins of my appointment time.
The facility was clean but didn’t smell like antiseptic.
The staff was respectful and polite even though they were busy.
Shawna did my blood draw and she was great. She answered my questions quickly and efficiently so I was satisfied and the next patient wasn’t left waiting too long. She had a gentle touch and was very pleasant.
The only recommendation I have is maybe there should be some orange juice. After fasting and then a large blood draw I felt pretty light headed for a few minutes.

Had to come in to get a pre employment drug screening and the lady at the front was rude and looked annoyed and miserable. The wait time was really good though and the lady that took my urine was very professional and nice

I was In & Out at this location. I’ve been to other Quest Diagnostics and usually there’s a long wait. I’ll be visiting this location from now on!

For a diagnostic lab, we sure get in and out quickly. First time here we came early as possible and there were already about 5 people ahead of us. Today it’s 10:45 and there are 2 people here. I was called maybe 3 minutes after signing in! Jessica saw me on this visit. She was very sweet and personable. The draw was painless and super fast. If I need more diagnostic services in the future, I will definitely be coming here.

Much better experience at this location than the one by UMC on Charleston– went in with a 3:15 appointment and was out by 3:30. Staff was mostly friendly, made small talk and quickly took care of my blood draw. Location clean and neat.
Only turn off was the first employee I encountered, who took one look at me and told another employee «you’re up!» to take care of me, and then went to talk with another employee even though the lady she told to help me was clearly busy with paperwork. As I left, first employee was in the waiting room watching the TV tuned to Ellen. If this is a pattern for her, perhaps she should be let go.
Props for not wrapping my arm in that god-​awful sticky tape that takes two showers to remove the film from my skin.

They were open until 6PM on a Friday, which was convenient for me. I was in and out fairly quickly for a blood draw. The staff was friendly. My only complaint is that the tape they used on my arm did not stick very well, I had to go back and have my arm re-​taped before leaving.

I don’t understand Quest’s complete disregard for customer experience. You’re a diagnostic center. People come in for drug testing to blood draws to a lot of other scary medical things. Don’t expect your patients to be experts. If a lab order isn’t clear, why not pick up the phone and call for clarification? It seems they have a monopoly on diagnostic testing in the Vegas Valley so avoiding them is next to impossible. The bathroom was disgusting. People collect samples in there. Keep it tidy. The thing that really grinds my gears is the totally lack of compassion. Having worked in the medical field and having my own experience with medical issues, a little compassion goes a long, long way.

If you come here for a pre-​employment hair drug test, DO NOT trust Michelle cutting your hair. I went in for the drug test & was unfortunate to get her. I have long black hair. She cut off a huge chunk of hair from the top/​crown part of my head, that started from the right to the left then went down to the back of my head. Instead of cutting from different areas around my head, she just chopped a huge chunk off! It wasn’t even a clean cut. She swore she was making sure you wouldn’t be able to see, but I really doubt it. Before cutting my hair she kept telling me how beautiful my hair was. I was so upset & I made sure she knew it. Her response was, «I’m sorry honey.» Really? I don’t know if she had been having a horrible day before I arrived or if she was too lazy to cut from 3 different areas on my head, but this is completely unacceptable! I find this very unprofessional.

Pretty quick service and really great staff.

Got here at 645a, in and out ! Helps to come in early !