Quest Diagnostics

Extremely poor front desk help. The desk woman was unfriendly, and rude to me and cold to everyone she dealt with.

The experience I had with this whole company has just been bad all around! The first time I had to get a drug screening done was earlier in November. My HR calls me to tell me that I have to do a drug test. They send me an email and I bring it with me to the office. While I get to this location I just sit there and wait. Once they called me back I tell them that it’s a drug test I have to do. They get hair from 2 places in the back of my scalp. I have thin, long, very fine hair. So for me to lose hair I was scared cause my wedding is just in 4 – 5 months. Once they took a good chunk of my hair it’s sealed in an envelope. I guess their systems was down to submit my form online. So I waited a good maybe 30 minutes for the technician to decide that he has to send it old school. Once I was done I gave my HR a call to let them know that they will get the results later than expected.
A week later I call my HR and ask if they got my results, sadly they didn’t. They asked me if I could go do it again and of course I do it again. Once again they lose my shit again.
This is getting to be on my last nerve. If I go back tomorrow and they ‘lose’ my shit again. I am done with this place.
Sorry this was more of a rant but I needed to let everyone else know how bad Quest really is.

It really is a well-​kept secret here.
I’ve had to come here twice in a week, and each time I’ve only had to wait an hour, with no appointment (for a pre-​employment drug test) and they have a very simple procedure that happened exactly the same both times.
Keep in mind not to drink too much water before your test; it will yield inconclusive lol
Anyway, the staff as more friendly than any other Quest I’ve been to, and the online appointment request system said there were no more appointments until 2 weeks out!
On that note, my suggestion, would be to try the online reservation list first, then if that fails, just walk in. You will have one HELL of a time trying to reach any one Quest location by phone; the number they have listed is a central number and it is automated that won’t reroute you anywhere. No live voices, not location specific. Don’t waste your time in that phone #; Internet or walk in!

Great new location … And that’s about it. Wait times are horrifying and the staff seem to hate there job. It puzzles me to see people work a 9 – 5 job that they hate. I see workers at McDonald’s more enthusiastic than them. Lol.

Staff is so rude and mean. Took over two hours to have a simple blood test taken. Staff doesn’t care about the patients that come to this office. One of the staff at the desk yelled at an old handicapped woman and told her to just sit down and wait her turn. This place is horrible. Take the time to drive to another location. STAY AWAY FROM THIS LOCATION.

The staff is very rude, their records from last year totally disappeared due to there moving, the doctor asked us 1 blood test per week… 50h later we still have the results not available !!!

This location is the best kept secret! I almost don’t want to post this review so that it stays that way.
The facility is brand spankin new and feels so fresh and so clean, clean. Exactly what you want in a place that uses needles to draw your blood.
The ladies who helped us were kind, quick and efficient. We were in and out in less than 30 minutes. The Summerlin Hospital location and the Charleston and Apple location have both just closed, so this one is replacing them. Out with the old, in with the new!