Romano’s Macaroni Grill

Yesterday was my second visit to this location, and by far my worst restaurant experience of the year. I should have been warned when the car park was full but the restaurant was not — this must mean that everyone is at Chili’s across the parking lot.
To start, our server Ali was quick to say hello and was very friendly. It took a while to get an order placed, but not too long. Food for my young daughter arrived first, which she began to eat but also to complain about — over cooked chicken, undercooked broccoli. Regardless, she’s eating. But 20 minutes pass and my food, a steak salad, is nowhere in sight. Ali stopped by and told me that the kitchen was having issues with ticket times. The salad was ready but the steak was not — «do you want the salad now?» I told her that I would wait until the entire entrée was prepared. Then another 20 minutes pass before the salad arrives. The steak is rare (it clearly sat in the salamander for under 3 minutes, so why did it take 40 minutes to prepare?) and the cut is inedible. It was filled with grissle and was tougher than leather. The salad is just ok, and I ate only a few bites before I tried to get the check so we could leave.
In the entire 40 minutes that I waited for food, a manager never stopped by to express their apologies. In fact, it didn’t even look like there was a manager on the floor. They weren’t busy but as the night progressed, finding my server Ali became a real problem. I waited 10 minutes to find her to simply ask for the check, and then I waited so long for her to return to take the payment that I eventually got up and approached the host stand to make the payment. Except there was no host. One of the kinder gentlemen servers finally helped me to settle the check. The only positive was that the salad had been removed from the bill, yet we still paid for the kids meal. We left, and I went to get a slice of pizza.
I’ve been there — heck, we’ve all been there — bad days are going to happen. But the lack of communication and human interaction was astonishing. The core of a restaurant is hospitality, and we received none of that at Romano’s.

This rating is for my Takeout experience tonight —
Calling to put the order in took sometime. We were put on hold for sometime and then someone hung up on us. I will chalk that one off to being Sunday night, even though the place wasn’t crazy crowded.
Pros — It is a franchise, so the food is always the exact same way every darn time.
The price is always great for the same darn reason. The bread is the bomb!
Cons — It took 20 mins for the food to get done. Plus the 15 mins to get the order submitted. It is not in Summerlin!!!

Definite changes to this place. New ownership. New recipes. Same great service… We haven’t been here for a couple of months but we definitely noticed. Took a minute to adjust to the new menu and options. My boyfriend enjoyed the spicy meatballs and his loaded fries. The bib & blue salad was noticeably different. Did not care for the new and improved salad… blah. Bread was good but Olive oil taste different. My boyfriend went for the butter option after tasting the oil. My eggplant Parmesan was delicious. The blood orange martini was great.

Not a bad place but not a great place either… our server Shannon was pleasant and all but there seems to be a lack of teamwork from other waiters. She had several tables and did all she could but clearly needed help. No fault of her own she really did move quickly and always smiled. Felt bad when a female manager told her to get moving on clearing off tables. my food the lobster ravioli was ok not great but I ate it. My husband had the mamas trio and he loved it! We had the truffle Mac and cheese which is supposed to be a signature item… it was awful. Bruschetta app was really flavorful. overall it was an ok meal but it wouldn’t be my first choice of places to go out…

I can see why this restaurant has 3 stars and I wish I would have read the reviews before coming here. Our server was so rude on the verge of intimidating. Our drinks were empty for almost the entire meal and we didn’t even want to ask for refills because he was so rude. He never asked how our food was or even spoke to us really. I thought okay maybe he is having a bad night and everyone is entitled to some of those, but then I heard him at the table behind us being very friendly and providing great customer service, so I knew that wasn’t it. The only thing I can think is that we were not the same ethnicity as him, but those guests were. Disappointing and after our appetizers we just asked for a to go box to box up our entrée and leave.
On top of all this, the food was mediocre including mac and cheese balls that were literally ice cold because they were still frozen on the inside.

OMG!!! This place is amazing. My first time here and will definitely be back. Please ask for Camal when you come in. He was awesome. He is one of the main reason I will be back. Very friendly with great customer service. He made us feel very welcome and at home!

I came in for Sunday brunch with the family and I was impressed by the professionalism of my server Ravi. Always willing to accommodate all the while having a pleasant demeanor throughout the meal. Will definitely be coming back to Macaroni grill thanks to Ravi!

We loved it here. The service was excellent and the food also. Even better the price was very affordable. I look forward to trying it again

I gave it 3 stars because we’ve had better… both service and taste :(
We ordered Sprite to drink and we got seltzer water. I ordered Fettuccine Alfredo with shrimp and got undercooked pasta and no shrimp… My hubby ordered the Penne Rustica and he gave me some of his shrimp :) we didn’t mention anything to our server because we have a rule — don’t mess with the people that cook/​serve your food!
So, only 3 stars :(

This is honestly the rudest service I have ever gotten. I was close to walking out if it wasn’t for my friend holding me back. We were seated by someone who said absolutely nothing but «fallow.» And then set down the menus and left. She said nothing else, nothing about my waiter, nothing! Then the waitress was the women who worked as the bartender, she wasn’t fast but her job isn’t to be a waitress…
We ordered the calamari and the guy comes up to my table and sets the calamari at the edge of the table and left. I blurted out «wow, really?» He comes back and then replies «oh, I’m sorry did you want me to take this back?» I told him he was rude and he looks at me and smiles… Walks away and under his breath says «Christ. Fucking people.»
I’m absolutely appalled…

Please do yourself and request to be say in Lamads section.
Last time we came my boyfriend got the Pasta Milano, but the chicken came out under cooked. Lamad went above and beyond to take care of this issue.
We came back tonight and requested to sit in his section and he didn’t miss a beat. Bread came out hot and fresh, salad came out soon after, and then the entrees.
He didn’t miss a beat with drink refills.
We will return :)

Atrociously poor service, and it wasn’t the least bit busy. Our waiter was friendly enough when Mom and I sat down, but we were soon abandoned for a bigger table. Completely abandoned without even a word. We have found vastly superior service at the Olive Garden in Downtown Summerlin, on much more chaotic nights.
Our food was the only saving grace. But the service was severely lacking. Not just at our table-​in our entire area. Our whole side was left unserviced for far too long. Now remember: it was not busy. There’s far superior service at the Olive Garden in Summerlin, on nights where the place is jam packed.
Plus the place was a little chilly.
Not worth the time or money. I wish we had gotten the meal for free.

Today I ordered the Pene Rustica dish, it’s okay. I think it lacks authenticity. The sauce lacks flavor, but for all I know my taste buds could be changing.
My appetizer was the Caprese, it was good. I think it could use more sauce on the plate, but that’s if you like your food a little more sweet.
This is a great place to have the kids come along. Drawing on the table is always a great distraction.

First time here, and I’m not too sure if I do want to come back.
Coming in, I thought ok this is a cute place. Sat down and was confused why there was a table cloth smaller than the table and on top of that was paper covering the whole table. I find that a bit odd, like this place was meant for a crab boil or something to get down and dirty with your hands. Lol.
Our server, Tania seemed like she didn’t want to work to begin with. The only time she came to our table was to get our drink and food order, and when she dropped off our orders. That was it. What was more annoying is that she was being more attentive to her other tables than us. There was no, «Is every thing ok?» «How was the food?» «Would you like a refill?» None of that. And mind you it wasn’t even busy when we got in. She said she’ll bring back some parmesan to our table, but nothing. We had to flag down the hostess who was near by us to let her know about our server. She was sorry about the situation and that she’ll talk to Tania about it as well as the closing manager. Once the hostess walked away she pulled Tania to the side, and told her about it. Clearly this girl had a «wtf, really?» look. Very unprofessional when clearly we can see you. Closing manager came by and apologized about the situation that she took off a portion of our bill, which was very nice of her.
Now about the food… Tried the Blackened Chicken and Fettuccine Alfredo. The chicken was good, and the fettuccine needed more seasoning. Overall it was just ok, nothing to crave or brag about.

The service was great even though they were busy on a Friday night ! I love they vegan options here, with a waiter familiar with veganism! I will come back :)

My first and probably last time here. Manager Heather at the host stand was initially very rude and made a stupid comment about not being able to guess how long it takes people to eat when we asked how long the wait was.
Atmosphere was confusing, they want to be upscale casual in their food, but they put paper table covers and crayons on the tables, servers wear jeans.
Tomato soup was gross — tasted like a bowl of marinara with some water mixed in, it was sent back. Table bread was overwhelmed with rosemary. Chicken alfredo was sub par, chicken rubbery, and sauce clumpy.
Server was nice enough, had a positive attitude, but too little too late. We won’t be back, we’ll get better food at the same price at Olive Garden.

Amazing in every way!!! Service was phenomenal!!! Lamad was extremely knowledgable and very helpful with advice and suggestions! Food was delicious!!! From the appetizers to the entrees! No wait on Christmas Eve for dinner! Food came out fast! Atmosphere was nice and comfortable! The crayons to use on the tablecloth was kind of fun. All around impressive, we’ll definitely be back!!!

Three course meal for $ 10 bucks is the best thing they could have done. Filling and taste good. Our waitress Tenecia was nice. I will be coming back especially to try all the items on the express lunch menu for $ 7 bucks you can’t beat that. Two working mothers spending their day off together and don’t have to break our pockets to enjoy a good meal made by someone else.

It been long time since visited any Romano Macaroni Grill. After this visit got reminded why not really huge fan or get really excited about the food at Romano. It like the three star say the food OK. I even went the way trying one of the newer items on the menu the blackened chicken parmesan. My last visit been that long forgot the last thing I tried off the menu. I came with my brother guys on Ohana dinner night. We ordered couple appetizers the fried calamari and fried zucchini. I only tried the fried calamari. I thought it was ok. Not that much fan of the breading feel like could use more seasoning. It was on the dried out side comes straight out of the fryer. The dipping sauces were ok two different ones. Neither one stood out. My entrée would say again on whole the dish was ok. I really enjoyed the side of vermicelli pasta simple tossed in olive oil. The blackened chicken has nice seasoning but feel like slightly overcooked. The meat was not very moist throughout the outside especially felt like eating crust on pizza rather then chicken. The bread that complimentary always always been fan of! It was exactly same as remember hot, delicious, and love the fresh olive oil dip the bread in. Overall the food is ok.
The service on the other hand never had bad experience can think of. On this visit they were on point again. The waitress was on top of it the whole night. She was very friendly, attentive, and made dining experience great one.
Another thing that always liked about Romano is the paper on top of all the tables or booths. The waiter or waitress signs there name on the paper once sit down greets you. Especially if you have kids of any age. It great way for kids keep busy and never know might bring out artistic side of them. I like the high ceiling with the hanging wire of lights adds different look to the interior. On this night talk about cranking up the air conditioner. I swear never been more relief get out in the Vegas night heat! lol!

Had I written this review about 8 years ago, I would have happily given this establishment a ⁵⁄₅ review. Unfortunately, times have changed and the fairly recent revamping of the menu, cooking styles, and value has fallen short in recent years.
Today my Dad was visiting and he wanted to take the kids to lunch. He had several gift cards to Romano’s Macaroni Grill so off we went. We were greeted at the door by a very friendly hostess and seated immediately. If this review was strictly based on the service, I would have no problem giving them a ⁵⁄₅. Unfortunately, the food quality alone takes this review to the ³⁄₅ mark.
The Rosemary bread and oil accompaniment was delicious as always. The service by Sandra was excellent on all levels. Quick to refill drinks and quick to bring additional bread as requested.
The appetizers and main dishes, however, left much to be desired. My dad ordered two appetizers: one of stuffed mushrooms, which appeared to be extremely greasy and possibly frozen; and other of Calamari which was an extremely small serving and though tasty, were a bit over-​fried.
For my main course, I had the $ 10 3 course lunch special. It included a single triangle of fried cheese, a small Caesar salad, and a main dish which I picked the Fettucini Gorgonzola. Though it was okay, the cheese sauce was layered in oil and dripped off each piece of pasta, leaving me with a sunken stomach and an overall bloated feeling.
It really seems like the quality of the food has taken a strong dive in recent years and it is because of the food quality alone that I must give them a ³⁄₅.