Sears Auto Center

Sears Auto Center personnel did a fantastic job getting my rental car flat tire repaired quickly and professionally at a great price. Both manager Gowayne and customer service adviser Pablo were very helpful even though they knew I was only a visiting tourist & wouldn’t be returning. Gowayne was kind enough to squeeze my car in between other jobs so that I wouldn’t have to cancel a dinner reservation that night. I could tell they were both very honest and ethical. I’m very thankful & wish I lived closer so I could rely on their services in the future.

CORRUPT SEARS AUTO CENTER obviously think My Majestic color Black means stupid. It was My first and last time going there!!! A service worker named Darren gave Me an initial estimate for an A/​C evacuation and refill of $ 127.60. After a mechanic looked at My car, he then told Me that My car’s radiator fan assembly was not working and that it would cost Me $ 748.08.
I told him that obviously he thinks My Majestic color Black means stupid. I said I want to see the manager whose name I was told is Gowayne. He was not there. Plus they said that they had nothing to do with Sears so complaining would do Me no good since it would just come back to them. They think they are a «Den of Thieves» answerable to no one!!! I found out later that they are a stupid, foolish, scam-​artist Sears franchise. I left and went to Firestone Auto Care that same day and they did an A/​C evacuation and refill for $ 147.98. There was nothing wrong with My car’s radiator fan assembly!!! $ 748.08 was a Sears Auto Center SCAM!!!
The heat is 100 degrees and above!!! DO NOT GO TO SEARS AUTO CENTER!!!
I later complained to Sears Corporate level. I do not know if they instituted any changes. From the «sleepy hollow» run down condition of the Sears Corporation (stores) as a whole, probably nothing was done to fire or reprimand the Racist manager and his Racist partners in crime (personnel). Matter of fact, when I did speak to the manager, the next day he was not upset at all. IF YOU WANT TO SAVE YOUR MONEY AND FIX YOUR CAR DO NOT GO TO SEARS AUTO CENTER!!! YOU HAVE BEEN WARNED!!!

Excellent customer service. Had to get a new battery replacement was still under warranty. They replaced it no problem and gave me some points towards my reward program. Got in and out in a reasonable amount of time. I would recommend going there for your automotive service needs.

Good service, friendly, but most importantly they under promised and over delivered which is rare in the auto repair industry! Thanks again Darren Dennis!

My battery died one day after the warranty expired but I still had to pay full price for a new one. This is the 3^rd and probably last battery I’ll buy from here. Last time they had a prorated price for my battery but they said the company isn’t offering prorated prices anymore. I really need to find a new place from now on. Preferably one where if my battery dies the day after the warranty is up they can at least offer some kind of prorated deal. Any suggestions from other Unilocal users would be appreciated!

Just done my alignment and oil change… alignment cost $ 89,plus oil changed… had discount too from them… Neil the mechanic is pretty good in doing my car… very detailed and accommodating… he checked everything … He’s an A+ mechanicplus showed me what parts to be changed next…
So I must say that I recommend Neil if you guys want to do your car yay

Went in to get brakes tested to stop a squeaking problem. I waited two hours as the salesman forgot I was there to get a quote, I finally ran down the manager to get my car out! The quote was $ 450 way way over priced as well,

My family and I have been coming to this location for years. We just had our car battery replaced and it was under warranty. The manager and his crew are always helpful and attentive. We were in and out in about an hour. We also got the oil changed and car inspected for any preventative maintenance issues. This place offers great service and reasonable prices.

Went in early to get an oil change. Was asked if I had an appointment and told them no. Apparently, they were busy and they said it was about an hour or two wait. I was already there so I decided to wait. They ended up taking my car in early and finished it up less then an hour. I was truly surprised and thankful that it got done. Lucky I waited… Thank you Sears Auto Center… Very professional and friendly service…

GOWAYNE is the manager and really knows his stuff. Will never return to Sears Auto on Sunset! Gowayne’s crew was able to correct the problems not taken care of properly at Sunset shop at no charge and found another problem that they were able to fix at low cost. They are honest, ethical and explain everything thoroughly.

Go see Pablo, he helped me get a new battery for my dying truck in one minute. He was very friendly and very fast. He gives honest opinions about what you can do with your vehicle. I came in when it was near closing time and they didn’t rush me out of there at all. They wanted to see how they could help me and really showed their hospitality. Definitely will be coming back to this location for their service.

Got a set of USA-​made Cooper tires for $ 50 each, plus installation. Called ahead for availability and no wait. Finished in under 45 minutes.
Sears even printed out an alignment check for me. All tires also come with free lifetime balance.
Only downside is it their computer which couldn’t redeem my SYW coupons.

I just moved to Vegas and right as I got here my brakes wore out. Sears Auto wasn’t too far away and I’ve had great experiences with them in the past (in CA & IA) so I decided to take my business there. As soon as I walked inside I realized there was no order to how customers were helped. It was just a bunch of us standing around waiting. There were 3 kiosks, only one of which was helping customers. The employee who was helping customers was not only rude and short to everyone, but he was also taking phone calls in the middle of assisting customers (he was rude to the customers on the phone as well). About 20 minutes later I’m next in «line» and customers are walking in to pick up their cars/​pay and he is making me step back in line so that they can go first. Eventually more «paying customers» show up and I’m 4^th in line again. I decided to leave and go to Firestone (who did a phenomenal job, gave them a 5 star review). As much as I love Sears I will never give them my business again.

I have been to this location several times for tire repair due to picking up large nails on the roadway. Today I stopped by when my low tire pressure light came on. I was treated incredibly well. Steven filled up all four of my tires with air and took the time to help me understand what my tires need, how to tell the age of a tire, and where to find the information on my car about the right tire pressure. He was terrific. They have always been very helpful and friendly at this center. I drove from the south side of town to this location because I have come to trust the staff there.

Don’t waste your time bringing your car or truck here! This auto center is a complete Rip-​off! They use old parts and charge you for new ones. They half-​ass fix the problems. None of the Mechanics are certified.

Needed a new battery and the price and service was good, I’d go back.

Been here a couple times to do maintenance on my car and to fix my mom’s car. Overall I am satisfied with their service. Everytime I’ve gone in to do something to my car they don’t take longer than an hour depending on the problem. Some of the prices may be a little high for repair but these mechanics are very good and I trust them. The only problem I have is the wait to talk to a service guy/​cashier can be long and frustrating, depending how busy it is. I recommend this auto center.

Terrible! They wanted to charge $ 40 for a headlight bulb that costs $ 8 at Walmart. My father ended up going to The Stop Shop on Harrison Drive and they installed it for $ 20. He ended up saving about $ 50. The Stop Shop guys were great!

When I came here to bring «BB» (My Car) for his routine oil change the staff seemed to be a bit scattered around at first and It was a bit confusing to figure out who was next in line the way counters are set up. They don’t provide the cheapest service out there but the quality of service makes up for It. The staff were very friendly and attentive,
My oil change was done within 35 min and they even reset the tire pressure light in my car for me… Awesome!

Sears is known for two things– appliances and the reliable auto center. (I was a customer with my ford explorer years prior BTW at the Meadows location.) Since we came after dinner time on a monday evening, there were just a few customers ahead of us, so we were assisted in a timely manner. We needed a new battery for our PT Cruiser. Chrysler has a habit of situating the battery underneath another part (like the air filter, for example), so for the cost of the Die Hard battery @ $ 79.99 with a 1.5 year warranty (prorate for 6 years) plus the installation fee of $ 12.99 (reasonable cost) and tax, the total was $ 100.67 (no core charge). (The alternative is a Pro Start battery with a year warranty @ $ 49.99 but it didn’t sound like the CSR believed in it, was a little hesitant in his offering.) It’s just a little weird that there is a display of tires directly behind the line for the cashier (there should be a defined line– tape on the floor or something), which created an awkward line around the tire display. I guess you’d have to be there in order to understand what I am saying.
We pulled into the garage for Express Service. There is a small waiting room with chairs, some vending machines, a trash can, and a tv. Since there was a customer ahead of us and it would be a few minutes, we walked to the mall and browsed a few stores and got a new watch battery too (love when we get things done). We asked him to call us when it was done. There was another customer in front of us before checkout so it was a few minutes. But another rep helped us and we paid for it; went off on our merry way.
During the daytime, the place is swamped. Usually there is a line of about ten people. So, if you want to avoid the crowd, get there in the evening.