Service King Collision Repair of Spring Valley

i have never experienced such terrible customer service or bad work in my entire life. took my car in after an accident. went over what needed to be done. when i got my car back i noticed they ignored half the things they told me needed to be done. so i had to take it back in so they could fix the things they said they would in the first place, they called me a few days later and told me, for the second time my car was ready. i went to pick it up to find out shortly that it wasn’t and not only was it not fixed but actually they had done more damage. I’m almost certain they did these things on purpose. one i know they did for a fact on purpose. i have an aftermarket alarm system on my car, when i picked up the keys the first thing i noticed was that they broke the button for locking the doors, upset i took the keys and went out to my car to see if it would work without the button. it didnt. i had to open the car manually. after getting into the car i pulled out my spare set of keys i kept in the glove box. they didnt work either so i knew something else was wrong. i popped the trunk and checked my battery finding a hammer, wrench and gloves which they left in my trunk. getting back in the car in the car to check my alarm i noticed the wires had been cut! cut off completely! and just left there like i wouldn’t notice they had ruined my alarm! i also then noticed an oil stain on my suede seats! i went right back inside where they tried to tell me the key and seat were like that when i brought it in. i demanded to talk to a manager. who told me to leave me car with them and they would fix it. which i knew was crap. i said the last time i left my car with you guys you made it worse than it was before. he told me about another location i could take my car to. even though i was very skeptical i agreed to do it. and still it got worse from there. in total i had to take my car in to two different locations 7 different times. and they still didnt remove the oil stain from my seat, they still didnt fix an issue with my bumper, and i had to bring them a receipt after paying to fix the alarm myself and they would reimburse me. even though the manager still admittedly thought i cut my own alarm wires! I have uploaded a pic of my key that they claimed was «like that» when i brought it in. i wish i took pictures of the rest of the damage they did. seeing as how it was a lot. i would suggest you take your car anywhere else. i can’t believe how they treated me or my car

I came here to get a quote for my parent’s car. I got a fender bender with a garage pole… :l
Nick helped me out and as soon as I walked into the shop, he had a welcoming and positive vibe on him. Nick was very helpful with the quote and also with my insurance. The kind of service received was more than I asked for, and I can’t thank him enough for the information he had given me. Since my insurance is Geico, he had let me know what standard policy is, what I should expect, and what I should do to get my car covered. Although he’s not a Geico representative, he’s information about what my insurance will do is very accurate. Once I called Geico, they pretty much just repeated what he’d told me. Nick was so helpful, even at 7AM, you could feel the vibe he really wanted to help you. He wasn’t grumpy or anything, in fact, he was very honest with my quote, with my insurance, and with what I should do for this situation. In Nick is reading, you’re super duper awesome for helping me out.
The reason why I came to this auto shop in the first place was because of the AMAZING Unilocal reviews. The reviews are completely accurate with the kind of service they give. :)

There has only been a few time in my life when I had the needed to look for a body shop and every single time I had dread the process due to passed bad experiences. This time, however, it was a little different. Even through it started as usual since I visited a different place before Service King. I was given the same body shop treatment. When I arrived at Service King I thought it was going to be the same, since no one greeted me or seemed to care that I was there except, after Kim came to process my estimate that everything changed. She was very pleasant and I could tell that she cared about trying to resolve my situation. My bumper had came off and apparently all clips were missing and it was a job that required, in a body shop world, replacement of the bumper.
Although I did not let Kim do an estimate because she was up front with me, I felt that she really cared. For people like this is that businesses are successful!
I will be coming back to Service King!

I can’t say enough amazing things about this place. This was an EASY 5 star rating.
I got into an accident and from the second that my insurance company referred me to this place they have kept me up to date and made sure that I knew exactly what was happening with my car and how long it would take to fix.
The guy who was handling the logistics of all my repairs, Nick, was AWESOME. He called me every other day to give me updates on the progress of my car and told me exactly what was being repaired that particular day. I also received text message notifications throughout the time that my car was in the shop.
When I finally got my car back, just a couple of days ago, it looked BRAND NEW! They did an incredible job on all the repairs and even took the time to vacuum and wash my car so it was sparkling. They have a lifetime warranty on their services so if something isn’t right, they will fix it at no cost. What a great deal and testament to their service!
I would absolutely recommend this place to anyone in need of repairs on their car. Not only is the repair job they do excellent, but the service the employees provide (even the receptionists) is impeccable!

Had to get some body work done on the car they did a good job I would definitely come back.

My 2015 Camaro was just repaired at this location, Service King on Badura ave. Las Vegas provided an excellent service and end result. A special thank you to employee Aremy Armstrong who displayed top of the line customer service behavior. I would highly recommend this facility for repairs. And again Aremy is a great asset to this company. Thank you!

Joe @ Service King was my advisor. He was terrific, kept in constant contact with me either my text or a phone call.
The work done on my car is exceptional. You can’t even tell my car was rear ended with $ 4,100 worth of damage. They matched the paint up perfectly. I was pleasantly surprised to find they had even vacuumed the inside of my car and topped off the gas tank.
I only wish the repairs could have been done quicker. My car was in the shop for 15 days. However I would much rather they take the time to do the repairs correctly rather than do a rush job and skimp on the quality of their work.
I would absolutely recommend Service King the next time some idiot rear ends you while at a complete stop at a red light.

They were on my insurance list of recommended repair shops. I was rear ended and needed a new bumper on my honda. They made picking up and returning my rental very easy as they had a desk for the rental company inside the repair shop. They sent me texts on my car to keep me updated the whole time! My car was finished way earlier than anticipated and it looked good! They even washed it which was the only part that didn’t look that good (it was all spotted) however all in all they did Awesome I would definitely go back!

I can’t comment about price because, fortunately, the fender bender I was recently in was the other person’s fault and her insurance paid for everything. But, the work that Service King did was great. The area of impact looks as good as new with no signs of the dents, folding, or scratches that were sustained. I brought my car in on a Monday and got it back on Thursday. They even washed the exterior and did a little cleaning inside.
Customer service was excellent all around. The girls working the front desk were friendly and efficient and the guy handling my account was happy to discuss any questions I had, along with describing the work that would be done. They even have an outpost for Enterprise and Hertz for those that want to rent a car. The other person’s insurance covered my rental. The rental desks aren’t always manned — you may have to wait while one of their employees drives from their office to Service King, but I only had to wait about 10 minutes for the Enterprise employee. After that, I was out of there within 10 minutes. While it always sucks to be in an accident, getting my car repaired couldn’t have been a smoother process.

Fast and great service, Nick was really friendly and helpful thru out the whole process, kept me update with my vehicle status.

I will never use again. I had to go back again and again. They never ever test drove the car after it was repaired. Shoddy workmanship

I was referred to service king by an insurance company, hands down best collision center I have been to!
I walked in the door was greeted and told they would be right with me, grabbed my daughter a lollipop and had a seat. The lady at the front asked my name and called my service advisor Nicholas right up. We walked outside and took a look at the damage as well as looking at another dent to give me a quote. He told me it would take about 3 days to get fixed.
Later that day Nicholas called me and told me the quote and updated me on the progress of my car. As well as getting text updates.
Dropped my car off on Monday and picked it up Wednesday! It looked amazing!!! They even washed my car :)
Thank you service king we will be back

I cannot recommend this shop. I was referred to Service King by my insurance carrier. The repairs were very small (less than $ 400), but the shop refused to order the needed parts until AFTER I dropped my car off. Since I have to pay for a rental car out of pocket, I really didn’t want to leave my car there just to have it sit waiting for parts. The only other option they gave me was I could buy the parts myself from the dealer, which seems silly when my insurance is covering the repairs.
I spoke to another shop (New Look Collision), and they ordered the parts for me with no hassles. Turns out, the parts were a special order and took over a week to arrive. Also, New Look told me there was no need for me to even leave my car there since they could install the part in about 15 minutes!
I cannot speak for the quality of Service King’s work since I did not repair here. But going to New Look instead of Service King saved me over $ 100 in rental car costs! Employees were very nice and helpful, but I’m all about saving money, so I cannot recommend based on my experience.

Easy, Easy Easy!

Was referred here by my insurance (AAA) and i appreciated. Tony took care of us in a week and that was it!
Best service.

I’ve never dealt with body shops before so I was dreading getting the dent in my car door fixed but I have to say Service King was great! They were super helpful, finished my car in two and a half days and jumped my battery when it died (it wasn’t their fault that it died). I would definitely use them again and recommend them to friends.

My husband recently got into an accident when a car pulled out of a neighborhood and while avoiding that driver, he ran into a curb and messed up the right tire area and suspension. Thankfully we had insurance. The car was quickly towed to a convenient location down the street and the technician worked very hard on it and even overnight. Communication was great and they even replaced the front bumper with a new one.