Sprint Store

I came from T-​Mobile all though it was expensive. It was great service all around .
My parents changed to this plan. And being able to text my friends wherever has declined with this service. The calls as well. If you have cell towers in Las Vegas Nevada one of the biggest cities in the country why Don’t I get service. Same goes for my family. I understand the phrase «you get what you paid for «
But also, «is it worth it?»
I can’t say much good about this since I moved to this service I’m sadly disappointed also with the recent commercials doesn’t live up to its hype .
I have to put to you guys at a 2 although it’s. Not a complete failure I give you «A» for Effort.

Bought 3 phones here and love the ladies that work her very friendly staff love this place

I absolutely LOVE this place! My family and I have been with Sprint for YEARS! Now the service it self is not the best, but it is cheap and the customer service is ALWAYS amazing. Today I just so happened to go and attempt to purchase a phone. Nick was absolutely helpful and I left the store satisfied and with a new phone :)

Is there a lower rating possible than one star? 1.5hrs on the phone trying to activate an iphone5 for my daughter. No one I talked to had a clue. I got passed around faster than a hooker during fleet week!
Finally told «we can’t do this on the phone». I was told to call around to find a current SIM card. Again, no clue. Was told to just come in.
48 minutes later. (waiting for an answer as I type)
Worst customer service ever!!!

First the marketer said we didnt need an appointment. We get there they tell us that it will be a 15 min wait over and over for more than an hour. We finally left not ever getting served. Who ever is the GM here should be fired the store is a mess trash all over the place biggest waste of time.

STAY AWAY
from sprint, do not sign no contract
nor buy a phone which works only on they network, they are all locked. they have no re-​sale value. and the sprint service really sucks. no LTE, bad data, bad customer service, that’s why so manny people are either paying the ETF’s walking away or not doing business with sprint, I paid 120 dlls for early termination fee for 4 months left on my contract, and I was happy to pay & walk away & start with a new co. w/​no contract no catches & no B.S.

Should of stuck with AT&T. Sprint reception on phone is horrible and Sprint sales people act like there saving you money but once you get first bill, it’s to late. They tell you that you will get free earphones, cover, glass shield, net gear hot spot. But that’s all bull crap. You’ll be financed on everything and added to bill.
Stacy C. told me my bill will be 235. Monthly.
Well, it was more like 425. a month. Because they don’t tell you about finance on all supposedly free stuff and leasing cost. Customer service on phone were helpful and did everything they could to cut my monthly down. They told me this happens all the time with dishonest sprint salespeople. Customer service told me that store can over ride the 14 day return policy for their misleading information on items that supposedly free but must be done by manager or GM, good luck trying to catch them there.
Armando A. who was there as lead tech or acting manager is worthless and knows he’s misleading customers and is no help. I should of brought him a doughnut, maybe he would of tried to help then.
This sprint dealer is on charleston and Nellis but seems like this isn’t the only sprint dealer misleading their customers.
Also, not sure if sales people aren’t trained correctly but they tell you that termination rebate card will be sent to your house but the truth is you must go online and register yourself and send in last invoice before deadline to receive rebate.

I’ve been trying to get a hold of a higher up for months about this store. In the recent months I’ve had 3 problems with this store that was just unacceptable. I was helped by a rep named Jonathan who lied and was very rude to me. I called the next day and talked to Miguel who claimed to be a Managee and he also lied to me. I recently had a newborn and had to go back and forth to the Sprint store because of their dishonesty. My mom with through the same deal weeks later. The sad part is I can’t get ahold of their bosses to fix my problem. I’ve wrote multiple E-​Mails and sprint doesn’t seem to care about their customers.