SUVs & Trucks R Us

I have a Dodge ram 1500 took it to two different mechanics they said something was wrong with my computer would cost a lot so I took it to SUV and Trucks R Us and they fix it the same day. It wasn’t Computer problem it was a fuel pump problem which showed up when they diagnosed my car they even gave me a ride Home and back so I wouldn’t have to wait there. It’s been a week and my car is running better than it has in a few years thanks to them.

I was recently in a car accident and I found SUV and Trucks R US online. Before agreeing to move forward with the repairs, I asked a very simple question, «Can you guys bill my insurance company?» A gentleman on the line stated that they would be able to «bill anything to the insurance company» (exact verbiage). After my service was nearly finished, they told me that they do not bill insurance companies and I needed to be a cash pay. I would have never moved forward if I knew they didn’t have a case manager onsite who handles with clients’ insurance. I was completely blindsided with a $ 1400+ payment. Very disappointed in the service I received. I will never recommend or come here again.

The staff are very friendly and very knowledge! They go beyond their call of duty to get the job done! I would def recommend this place!

Warning!!! Warning!!! Do not ever take your vehicle here for any reason! I brought my pickup truck in here to get the engine rebuilt and I was given a written estimate of $ 3500.00, «at the high end». Much to my surprise I was given a bill for over $ 7000.00 and they were two weeks past the time they said it would be done. I of course objected and they said I had to pay it or they wouldn’t release my truck. No reason was given for the exorbitant charge. I currently am suing them in small claims court and will let everyone know how it goes. These guys are liars and thieves as far as I’m concerned. I will also be sending a complaint to the BBB
DO NOT PATRONIZE THIS BUSINESS

I cannot remember the last time I had a positive experience with an automotive repair shop. SUV and Trucks R US gave me a memorable positive experience I have to share. I purchased a 1991 Land Cruiser from a private party as a play around project on Sunday. On Monday, I googled AC repair shops for Land Cruisers, I gave them a call and they said bring it on down. They did NOT charge to diagnose the problem. Most shops in my experience will not lift your hood for less than $ 70. The stated I needed a retro kit for the ac and gave me a price of $ 345 to complete with recharge. They said job would take an hour and a half and offered me a ride home. I told them I would grab a bite next door and wait. The car was finished when promised no additional charges or upsales and blowing at 39 degrees when I left. The entire staff is friendly and knowledgeable and have earned my repeat business.

Brought my 2001 Jeep Grand Cherokee to these guys. Diagnosed and repaired in one day. Excellent staff with the knowledge needed to get the repairs done right. My Jeep runs great now. My repair was for the electric assist fan for the ac which on these hot days was important to get right the first time. Job well done!

Bernie and his staff provide excellent maintenance and even better customer service.
I’ve been struggling with an SRS (airbags & seat restraints) on my Mercedes for almost a year now, a problem a previous mechanic and even the Stealership couldn’t remedy, so much so that the «professionals» at Mercedes Benz of Henderson did more damage to the car than help, and then charged me for it.
Bernie and his guys took a swing at it, gave me a diagnoses, and did their best to get that pesky light to go away. The first time they replaced the clock spring, the light appeared to go away, and then came back on a few weeks later. After that I came back and they tried something else, and then again after that.
While Bernie’s guys ultimately weren’t able to fix the problem (and with this being the 3^rd attempt I don’t think anyone can) I was extremely happy with the customer service Bernie provided. My work schedule didn’t flow well with their shop hours but Bernie made sure my mechanic would be there on Saturdays when he wasn’t usually scheduled and did everything he could to accommodate me. Bernie and I came to terms about how to handle the division of parts and labor since the problem wasn’t fixed and he was more than fair.
While I didn’t use the service myself I noticed that Bernie offers to arrange rides, and possibly vehicle drop offs to any customer who might be stranded while their car is being worked on, another facet of customer service I think takes SUV and Trucks R Us above and beyond the typical level of customer care.
I will definitely be returning to SUV and Trucks R US for all my future mechanic needs.

One of the very few shops I trust to work on my car. Bernie, John, and the crew are great! They’re very honest and thats hard to find. They get the job done right!

I have to say that these guys really had me fooled. The apparent owner talks and the other guy that has all of the GM experience tries to make things work, unfortunately it doesn’t. When they tell you about all of the GM experience be wary. They took more than 4 weeks to fix things that I am now having to redo. I am now wondering what they actually did. Check with the Better Business Bureau before you give them your business. Don’t let them talk you into a big job. If you are not a mechanic you will never know if the work has been done or not, especially if only a year or so later you end up, wash, rinse, repeat?

I have been going to SUVs & Trucks R Us for many years and would never take my vehicles anywhere else. Bernie and his crew are all very honest and their service is top notch. They never fix something that doesn’t need to be fixed and they save me money whenever they can. Finding an honest mechanic is worth it’s weight in gold!

trustworthy, honest, professional are just few of the words to describe the shop! I feel relieved to have finally found a shop with the knowledge and skills to take care of my truck. I strongly recommend the shop as all of us know how much it means to get your car or truck taken care of without the hassle of being taken for a ride! They have become my shop for all my car needs. this shop is now like family to me.