Technology Galaxy

Had some issues getting warranty service due to some question over whether or not they are an authorized retailer, but they did assist in getting the matter resolved.

I purchased a laptop from this seller on
. It was shipped quickly, but as soon as I began to use the laptop it had MULTIPLE issues. It booted slowly, the speakers buzzed for no reason, the brightness meter did not work, Windows would not update, the internet was slow, videos stuttered and shook. It was in TERRIBLE condition within the FIRST USE.
When I tried to return the product, Best Buy WOULD NOT help me. I tried to contact Technology Galaxy. They NEVER ONCE PICKED UP THE PHONE. They finally e-​mailed me, but only after I got HP Corporate involved. Their e-​mails have been one or two sentences long, full of typos, unprofessional, and very infrequent (every few weeks).
Now, it has been OVER A MONTH and I still have not received the refund for this product. They sent me a FedEx label for me to return the laptop. Tracking says the laptop has arrived and I have an e-​mail promising the refund, but I HAVE NOT RECEIVED THE REFUND. I still cannot get anyone to speak to me on the phone.
To realize that in this day and age someone is choosing to run a company this poorly with e-​mail serving as their «customer service» is appalling.
DO NOT BUY FROM THIS SELLER!

Placed order online. Waited. Never got product. Would check status online at their website and it would just say «open». Any time you call you get same recorded message saying «Due to high volume of phone calls we cannot answer but please leave a message and someone will call you back». Left message and no one called me. Finally sent email to their sales staff email and got a message back they could not get an eta on my order so they were just going to cancel it. What a bunch of total bs.

Ordered an item, did not receive any confirmation. When I asked about this they emailed me a copy of my invoice. Waited a week, got nothing. Called and left a message, got an email reply saying my order had been cancelled. You couldn’t have told me that yourself? I have to wait a week and ask you where my item is before you tell me I’m not getting it?
Absolutely do not order from this company.

Technology Galaxy is a horrible seller. A fly-​by-​night operation. I paid extra for «expedited shipping» on Sunday, and they sat on their hands all day Monday and only shipped on Tuesday. And they shipped FedEx GROUND! Some expedited shipping!
The packaging could not have been worse. They just threw the KVM switch into another box and threw a small piece of lightweight brown paper in there with it. There was absolutely no possible way that that light paper could have protected it. What a joke.
They don’t answer their phones. It’s the same message no matter when in 24 hrs you call «due to unexpectedly high call volume we can’t take your call, leave a message» and they DON’T call back.
I finally got a hold of a guy named Mark who lied to me the entire 15 minute conversation. I asked him several times if they shipped it ground and he said no, it was express. Bald-​faced liar. He promised me a tracking number Tuesday evening (how nice!) but never sent it, I had to email them and they sent it Thursday.
I only reached them when I called over and over again in rapid succession. It was obvious that they answered just to stop the phone from ringing. This was the case both times I spoke with them. The 2^nd time after talking to them I accidentally called back and the guy said he answered because he saw the caller ID that it was me. Well that means they sit there and watch the phones ring and don’t bother answering them.
Their return policy is horrible too. 15% restocking fee.
Amazon uses them as a vendor. Beware.
DO NOT BUY ANYTHING FROM THESE DISHONEST LOSERS.