Verizon Wireless

I was lied to by a rep at this store and now dealing with Verizon national customer service to resolve. I was told my bill would be 20 – 25 less per month only to find out its 20 – 25 more. He sold me this jetpack thing and said it was only $ 1 per month. One lie after the next. Contemplating just canceling, paying the fee to cancel and moving to a different carrier. They told me they cant pull up the name of the rep that sold me the phone and lied to me. I find it hard to believe their system does not track this data. More lies. They just found out the name of the guy who lied to me. His name is Nathan. Watch out for this sharp shooting sales man. He will tell you everything you want to hear even when its not based on facts. Good job Nathan.

The worst experience I have ever had at a verizon store. I was in there to upgrade my phone and tablet, I was informed that they could not upgrade from my tablet to another tablet and keep the same number. So they opened a new line for me, then refused to close out the old line. so not only was I having to get a new line open but now I have an unused and unneeded line that I had to pay for because if she would have closed it she would have to prorate me and «I don’t feel like doing that.» instead she tried selling me yet another tablet, which I told her I don’t need and it wouldn’t get used. I ended up calling customer service who informed me that she lied and costed me the activation fees. I will not recommend this store for anyone EVER, nor will I be going back.

Felt like I was in the dmv for a day. A hour and not one person name called. omg!!! I’m here cause my bill keeps getting bigger when I don’t go over mins or data. Thinking about T-​mobile.

Ugh. Argh. Just, ugh.
Let me just say right away that it’s a trap.
You might think it is a good idea. I mean, you know people who like it, and, you know … AT&T is unequivocally the devil. The most vile … oh, I digress. So, you go with Verizon. Can’t be that bad, right.
It’s bad. You might as well go to the nearest mega-​strip club and make it rain, because that would be better use of your monies. In the eternal words of that Ackbar guy: «It’s a trap!»
Staff
Employees here are nice enough. They convince you to purchase over-​priced and useless shit (accessories). They might even distract you well enough that you fail to notice that their corporate headquarters in New York, New York is fucking you sans lube.
Price $$$$
Everything is outrageously priced here. They might have forgot all about this lil’ thing called the internets which a customer may enjoy access to in the palm of their hands even while in their store.
Ambiance
Patrons going to this store or something nearby drive around in the parking lot like total tools because they are either in need of that Doritos Locos® taco supreme that bad, or they are just from the area, in other words complete utter douches.
Epilogue
How the hell do I cancel this stupid shit? Why is it that I can enter a two-​year exclusive contract with these assholes with just about a single click of the mouse, but I have clicked about ninety two times all over their shitty website and I cannot end this nightmare even after two years? (Temporarily) Suspend service is the best one can do online.
Ugh, just argh. — E
Edit dated 27 December 2013:
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Final Epilogue
Apparently Verizon is open on Christmas Eve. Vanessa S. from this store messaged me very soon after I published this review and informed me what I needed to do in order to completely sever relations with Verizon Wireless. She was utmost professional: useful, funny, and cool, and I would rate her five stars if I could (there is no Unilocal for individual people though). Rightfully, bumping up my original two star review of her store to three.

Since Verizon is now seeking confirmation of employee discount; I went in ⁶⁄₁₁ to verify our new employer and insure that my discount would continue. Agent was not helpful. He didn’t seem like he wanted to deal with our issue. He claimed we needed two pieces of documentation before he could enter our discount. He wanted a pay stub and a picture ID. As we are contract employees that have our pay direct deposited; we didn’t have either and had to leave without fixing this problem. We only had 2 days to get this issue taken care of prior to our next billing cycle. The agent said we shouldn’t worry since we had plenty of time. I disagreed and was disappointed we couldn’t get this taken care of when we were there. A different agent said we could get this put in now temporarily and then verify later. The agent we were talking to would not do this. Just very poor customer service on his part. He needs to be trained to provide better customer service to long term loyal customers. We have been a Verizon customer for over eight years and recently increased our plan to include data with a 2 year commitment.

For a Verizon store, this is the best… Customer Service is something that’s shown they take pride in…

The in-​store reps are really not trained in customer service. It’s a retail store, certainly not a place where they can resolve problems with accounts or phones. If you ask an employee to help you with something other than sales (products or plans), you might get a polite apology and advice or you might be treated very rudely. Depends on the person, it seems like they’re not held to any service standard. Allow yourself a good couple of hours (and take a Xanax).

If you ever need to go to Verizon, its best to deal directly with a corporate store. Thank god this is a corporate store and the best Verizon store we’ve been to in Las Vegas. We’ve been to about 5 or 6 other Verizon stores in Vegas, and they all give us a hard time about everything and never solve any issue.
We came here today to upgrade my hubbies phone. We were in there for about an hour and a half to 2 hours, but I cant complain because the lady that helped us was very friendly. We carried conversation and talked about random things which made the time go by faster while we waited on the phone. They have separate military prices and store prices, but on the particular phone hubby selected, it was cheaper to get the store price. The lady explained everything in depth and was very informative and helpful to answer any questions we had. Out of all of the Verizon stores we’ve been to, this has been the best and friendliest. 5 Star… if I could, I’d give it more stars :)