T-Mobile

Do yourself a favor and listen to these reviews: AVOID THIS PLACE LIKE THE PLAGUE! I bought my phone about six months ago, and I’m 100% sure I got insurance. I know I did, because 1) My previous phone stopped working because it was dropped and I promised myself I would never not get insurance again, 2) I had multiple family members with me all of whom remember me getting insurance, and 3) I have s toddler that just loves to steal my phone and I knew from the beginning despite the case and glass she would probably eventually cause some damage no matter how hard I tried to save it.
Anyway, I literally have no doubt that I got insurance. So my phone breaks, and I go onto their online service to get another phone. At not point do they email me back to let me know my claim «is not covered.» I had to reach out to them to find out. Despite the fact that they had plenty of time to email me their special offers and customer satisfaction (HA!) surveys.
Anyway, I go into the place where nightmares are born, this location. Big mistake. we walk in, aren’t greeted, hang around for about ten minutes before anyone looks in our direction. A young man walks over, the kind that comes off as if he clearly doesn’t want to be there but has to be. Doesn’t introduce himself but he asks what I need and I tell him my problem. He the proceeds to tell me that I don’t have any sort of insurance on ANY of the phones. At this point I know he either was never trained or had been hired days ago, because my mom got a new phone with her insurance within a couple months and my brother had done the same just the week before. I tell me that, he looks again and goes «Okay, yeah, THEY do but you still don’t.» A little hard to believe, or is that just me?
He barely apologizes, but like I said it’s probably because he clearly hates his job. Can we really blame him? I think I would prefer to be homeless than work for such a HORRIBLE, IMMORAL, SCAMMING corporation. Point being, if this man didn’t make an error telling me I have no insurance, then the young woman ringing me up made a huge error by not adding the insurance. Either way, a T-​Mobile employee made the error, not me. And now I have to pay off this broken phone and purchase another one costing me at least a grand altogether and through NO mistake of my own. I would tell them to train their employees better, at least in customer service, but I’m pretty sure they have no problem having their employees scam people.
I’m going in today to pay off this phone and all phones on my account and switching to Sprint. They may cost a tiny (and it really is small) amount more but I’ve always had much better experiences with them. No lies, no scams, you actually have service everywhere, your calls don’t constantly drop with Sprint. I’m not seeing the down side.
It’s probably my fault really. I should’ve listened to the the million people who told me to avoid this place. Don’t my my mistake, and listen. AVOID T-​MOBILE!

One of my worst T-​Mobile store experiences. I went in after speaking to tech support the night before about my phone and getting a warranty exchange. I was told I needed to go in to a T-​Mobile store to have the phone looked at before having a warranty sent to me.
When I walked in, all the available reps were hanging out behind the computers. I was not greeted, just looked at. I had to start approaching the counter to finally have someone acknowledge me. I have worked in the customer service for T-​Mobile and verizon for over seven years, it was never acceptable to not greet your customer and stand behind the counter chatting when there are customers in the store.
Once I was finally acknowledged, she didn’t give me her name and just asked what I needed help with. I told her what I was told by the tech support rep and she immediately started arguing with me saying they don’t do warranty exchanges in store and she must see the problem actually happening. She didn’t listen when I said I was TOLD to come in store by someone from T-​Mobile technical support. On top of that, phones have this magical thing where they decide to work once you come in to the store so for her to tell me I need to replicate my issue in store so she can see that something is actually wrong is basically her telling me I’m a liar and my phone is fine.
I told her there were notes in the account so she finally asked for my number and went through the notes on the account and didn’t say anything else after that. But every question I asked her regarding the exchange, she responded like she was being attacked and in a loud manner.
I don’t know who runs this store but I would be ashamed as the manager of this store for the way the employees treat the customers.
This isn’t my first visit with this store. My other two visits were not pleasant either. I am just very upset with this experience in particular.

Once again I get screwed by the same store!!! DO NOT COME TO THIS LOCATION!!! All associates are pushy and do not know what they are talking about. Then when your bill comes, you’ll see what I mean… Yeah I will not be paying double for CRAPPY service.

The blonde girl Cailyn or Caitlyn (I’m not sure how you spell it because she was the only employee not wearing a name tag) is the most incompetent person I have ever met and her attitude is beyond unacceptable. She is very unprofessional and should not be allowed to talk to customers

Probably one of the worst decisions I made in 2015 was going to this T-​Mobile and switching my service over from Sprint. I was enticed by the whole buyout of my old contract and the lower rates T-​Mobile was offering. This decision is now costing me close to $ 600.
Everything seemed fine during the process, the associate was nice, the transaction went smooth, I got the phones and I submitted my reimbursement form online.
Flash forward… Today I went online to check the status of my reimbursement only to find out it was denied. I called customer care once I saw this and the rep on the phone told me the complete opposite of what I was told in the store. I was completely 100% lied to, not only by the sales associate but by the store manager as well. I wish I was making this up but I’m not. I was told what they thought I wanted to hear so they could get a sale. It’s one thing to have a sales associate lie but to have the store manager come up and validate everything he was telling me when you knew it wasn’t even close to be true. I’m so frustrated and there is very little I can do about it. If you are considering going here just make sure you get everything in writing before you sign a contract.

Went in today to switch phones. Signed in on their worthless sign in sheet. While waiting to be called people walked in and were helped without signing in. Finally told I was next. Waited and waited. Then I noticed they started helping someone who came in after me. I waited 1 hour and didn’t get help. I just walked out. Lousy, lousy customer service.

Worst service ever! I went in and waited several minutes without any acknowledgment, was never told «we’ll be you you soon» or «we will be closing soon» I waited until the crowd left about 10 mins later and was told I couldn’t be helped although the customer I walked into the store behind of had confirmed I walked in same time as her as she was walking out (I was standing by the door, still was not right to send me away).

I’m not sure why this store is still open. The customer service is horrible. I had insurance on a family members’ phone for three years. When the phone started having issues, I wanted to see about getting it fixed. They told me to call some other insurance company they deal with to see if they would do something. No one never assisted me so I had to just buy another phone. The employees at this store are clueless and simply don’t care.

Quality of calls and service area coverage are inconsistent. Customer service reps always seem to be helpful, but that doesn’t make up for dropped calls and no «G» service areas.

Went there to upgrade the ladies was nice and kept a conversation going since everything was taking so long to transfer. Then this guy took over because one of the ladies had to go on break. I told the guy that I wanted all of my pictures transferred and he didn’t do it. He told me to do something else when I got home but that didn’t work neither. Now I don’t have all of my pictures from when my son was born I was very disappointed and I still am :/.

The guys and gals here are great, always helpful even when overwhelmed. It’s a fast paced business and its quite a challenge to juggle the multitude of personalities and problems that come into their location. The are always professional and personable.

I considered only giving a one star rating because this store almost cost us $ 600. In July we went in and purchased 2 Samsung Galaxy S4’s, cases, accessories, etc… Spent well over $ 1,000. We asked them to put the phones under our business name (which it took 4 trips back over a weeks time to get that done right) & we asked for the warranty on both phones. It took almost 8 days for our phone #‘s to switch over and 2 additional trips for that, so for a while we were carrying around 2 phones each not knowing when they were going to transfer, we finally went back in for that and they had to redo our sale or some such thing and then within 24 hours it transferred. I went back a couple weeks later because we hadn’t received a bill & I was concerned that it may have gone to the wrong address, but I couldn’t even access our accounts online, when I went in they told me that my bill would come due on 8÷21÷13 and I should be receiving it soon. since this was almost 2 months after we purchased the phones and service I asked how much the bill was going to be, the amount they told me was only $ 114. I asked why it was so low for a 2 month period, with the insurance, etc it should be minimum $ 140 for 2 phones with our service & warranties and they said we had a big credit. So today my husband accidentally crushed his phone in a reclining chair. He went in to the store and asked them to set him up with a new one using the insurance, they pulled up our account, gave us a brochure with the insurance name, phone # and website and sent us on our way. We tried to turn the claim in online and it wouldn’t work, I called the insurance company and they told us we didn’t have insurance at all. They transferred me to T-​mobile, I explained that we had just left T-​mobile and they had confirmed the coverage and have us the brochure to call and the nice rep advised that we didn’t have any insurance, never had but luckily we could add it because they had extended open enrollment through 9÷2÷13. She added the insurance and said it would cover the damage that occurred today, she would add notes about the mistake the store made and advised we talk to the manager (my husband is heading over there now). So moral of the story — BEWARE!!! You can’t rely on them to do what they say they will, and it almost cost us $ 600 on another phone.

I always despise going into a phone place. It’s almost as bad as going to a car dealership. Luckily, I had a pleasant experience with my last visit. I came in with a standoffish attitude, but left as a brand new owner of a Galaxy S iii.
Pros:
* Very good customer service and informative sales representative
* open layout with hands-​on setup throughout the store
* non-​pushy sales associate and patient too
Cons:
* numerous attempts at upselling, but hey what do you expect… it’s part of the job.
* with all the technological advancements in this day in age, one would expect that mail-​in-​rebates are no longer in existence. Why not do away with this and just offer the rebate upfront? Things would be so much simpler!
Overall:
I’m a happy customer. He told me about my warranty, went over map coverage, talked about hidden features, went over the phone’s basic functions with me, transferred over my contacts, explained warranty, and plan coverage. He asked me numerous questions to see which plan was most suitable for my needs, but never pushed me into anything, which I appreciated.
Tips:
* if not offered, make sure to have your contacts transferred over. it’s free
* Assure that you totally understand all the fees and charges. if not ask questions!
* Keep your paperwork for future reference… trust me it helps for future issues if any.

Very helpful location, employees are friendly, phones are great, service is better. i have never encountered a problem here or at any other T-​Mobile location. I am a little upset to hear AT&T may buy T-​Mobile because AT&T sucks, but other than that I would recommend this location to anyone. I’ve always had a flat fee for my service and the people here have always been direct and got me what I need. Good service is the most imporant thing to me when is comes to phone service, and T-​Mobile is one of the best.