AT&T

Nicholas was easy to work with and extremely knowledgable. We were helped right away and all of our questions were answered. We came here after having a frustrating experience with the online folks. We added a line and upgraded a phone. Overall, a satisfying experience.

I went to this location to upgrade my phone on a Friday after work. I was greeted right away and after 20 to 30 minutes Ms. Jaime help me out. She took the time to explain every detail about the new phone and contract. Thank you so much. Keep up the good work. Handling customer service is not easy I should know.

I went to this store to get 3 new iPhones for the family and have never been treated worse by a very rude female employee that act mad that she had to get up to help me. I was told that because 1 phones contract was only 10 months old that I would have to pay for 2 months on my contract and then could order a new phone. But then I would have to wait 1 to 2 months to get my new phones. Would I not just pay the remaining time when the new phone arrived. So then a female supervisor came over and rudely told me that I was not getting out of my contract without paying first and if I didn’t like their policy to take my business somewhere else. So I knew I had to leave before I told these ladies how unprofessional they were. I was not trying to get out of anything I was simply wanting help ordering new phones. I guess when it’s close to closing time they no longer want business. Yes I will be taking my business somewhere else

BEST EXPERIENCE EVER!!!
I love this AT&T. They are so nice and helpful. They had no problem answering any questions that I had. I left with everything that I wanted and with a smile. The customer service was amazing and I would recommend anyone to come to this location!

For some reason I can never get good service at this store. I go out of my way to the Boca Park location to avoid this place even though this location is the closest to my home. The manager, Justin, should provide his customers with better service without attitude. I simply asked how long my wait will be and he told me in the most unprofessional way, «idk, depends on what you need to get done. What do you need to get done?» This is not the first, second, or third time I got bad service here. You’d think I learn to not go back here ever again, but why should I have to inconvenience myself to go to a further store? They need to provide better customer service.

Omg these people are soo slow. Don’t come here unless you plan on spending the whole day here. You can see a huge difference in attitude and work performance from this store and an Apple Store. Stay away from this location unless you are homeless and need a place to cool off.

Went to this store in January and was told no upgrade until Nov 13. Went it and they said I was not able to upgrade due to my Jan appt. Went there 4 times cause I knew that I was right about an upgrade. Still denied. I finally called ATT at nite a few weeks ago. The young lady that helped me was Fantastic and found out that the store people put a new phone on with a phone that we had and did it mistakenly. She proceeded to find that indeed I was entitled to an upgrade and that I could do both phones now.
I now have 2 new I phones and was glad that I kept up what I thought was right.
Then I received the new phones and the store exchanged them out for us but never backed up from the old phone. I found this out 2 weeks later and Apple again Helped me until all was fixed. Apple stated that ATT should have done what she did but did not do. Service was only 40% of what it should have been. I’m glad that Apple has such Great help and attitude towards people that ATT does not. They should learn a few things from Apple for sure. Thanks Apple.

It doesn’t get any better than this.
After leaving the Boca Park location with a sour taste, I left this location with the sweet deal I wanted.
Keenan and Alex were awesome. They really took the time to get me what I wanted. I’ve been a customer for 15 years with two lines on a corporate account and Keenan and Alex went the extra mile. If you want the best customer service, this is the location for you.
Thank you again! I’ll be returning shortly.

I have been with At&t for more than 10 years, Great customer service, no matter what the reason for your visit, they will always help, I have bought 4 phones with them and so far I have no regrets.

As of the date of this review, the store is staffed with a bunch of kids that would rather dance on the job and «hang out» rather than support customers. It reminded me of a visit to my son’s high school. Why they have to explain to me how «cool» they are and what parties they attend is beyond me. I blame the management. If it were my company, I’d be pissed because I guarantee those employees are costing AT&T serious sales revenue.

This store is just awful. The staff is very unfriendly and unhelpful. Juan assisted us with a stolen phone and we were informed it would take several days to receive a replacement, even with premium insurance!!! Unacceptable. I’ve know people to receive a replacement the same day with a different company. Will definitely be checking into other carriers after today. Juan was not only rude to us, but other customers approaching him while he was «assisting» us. He had a better-​than-​you attitude and the manager was no better. Ridiculous. Absolutely ridiculous.

This is a great store. The staff is helpful and informative. We ALL know that reps are doing their job as best as they can. If you have to wait a little longer it’s usually because the reps are doing their jobs thoroughly and correctly.
This is an AT&T store. Make an appointment if you don’t want to wait.
If you choose to simply walk in, expect a bit of a wait.
You ARE not better than those who work at the store. If you want to be treated kindly, do the same.
I’ve been coming to this particular store for many years. It really doesn’t get much better than this store! It’s clean and they always have items in stock.
It’s a good location as well.
My only recommendation for the store: Get a water cooler. If I’m waiting 10 – 15 minutes and didn’t bring water, it can make the wait worse. It would be pretty sweet.
Remember, People: NOBODY IS PERFECT. BE PATIENT. :-)

Love that this store was so helpful and it was all Armando — he was very patient with an indecisive customer and the previous week with and technically challenged grandma thank you again and if we decide to change our plans we will come see him!

Been an AT&T customer for years, just moved from NY to NV, glad I know I can come here and get any questions I have answered. Very friendly & helpful team! Shout out to Derrick for the great customer service!

I want to comment on Derrick the manager here. He was outstanding (had some negative reviews below). He immediately greeted me, discussed my issue and was so helpful. He really apologized for long wait (rec MAKE AN APPT IF U GO HERE) and was extremely professional. I did not get service bc of time but again, was impressed by his management.

don’t go to this store if you don’t want to sit for 30 minutes when it’s not busy just to get a new iphone. place is full of employees walking around.

One of the most frustrating retail experiences I’ve ever had. I stopped in last night, wandered around for about 5 minutes until someone was free, was put on a list and told it would be a short wait. 15 minutes later, I asked how much longer a short wait would be. Person said she didn’t know. Sales manager, Derrick approached me, said she had told him that I was asking how much longer the wait would be and told me that there was one person ahead of me (the same person who had been ahead of me since I walked in) and that it could be as long as another 40 minutes before I would be able to speak to someone. Meanwhile, Derrick and the girl who checked me in continued to help other customers who walked in after me with what I assume were quicker purchases (I was trying to buy a phone, others seemed to be buying items unrelated to their accounts). I told Derrick that my biggest frustration was not the wait, but that no one told me when I walked in how long the wait would be, that there were 5 people on the floor when I walked in in addition to the 2 of them and now there were only 2 (3 others had mysteriously disappeared behind that depressing staff only door in the back, and that they still didn’t know how long it would be.
25 minutes later, I got to see someone. Because of something that the Sahara store had done, my account shows that I’m not eligible for an upgrade, though I am. I visited the sahara store a couple of weeks ago and they said the saw what the problem was and had made notes to my account that I am eligible. Neither Derrick nor his salesperson were able to find what the problem was on my account nor the notes that were (according to Sahara) made to the account.
Clearly, there are some managerial problems with this store. As I was leaving in frustration and trying to understand why I had spent so long in the store only to find out that they couldn’t help me, Derrick told me that he thought he had «been more than understanding» about how long I had waited and the situation with the upgrade. That was the end of the line for me. I had been understanding by waiting so long, by not raising my voice, by not storming out. The person who is paid to help me and sell me things was not being understanding by doing his job.
Go here if you want to wait and want frustration. Otherwise, find a different store and/​or different carrier.

The customer service here is the worst. Twice I have had issues and both times have been sent away with an oh well we cannot help you. I have had better service in dealing with AT&T over the phone or at a satellite branch. Overall if I was not locked in a contact I would go elsewhere. I am in customer service and know what you can and cannot do to help your customer. Do not use this location! Maybe others are better. And if you get a guy named Dale run! Had him both times with my issues and he sucked!

Caveat Emptor!!! Just found out that they added $ 9.99 fee for insurance that I didn’t ask for ($ 6.99 and $ 3.00 for 2 services!!) and declined when I upgraded to Iphone 5. I know that I didn’t ask for it and declined it because I never buy insurance for anything that I buy. I cannot even remember someone talking to me about phone locator service, totally not aware that they do offer this feature. I remember reviewing my bill to make sure that I am keeping my old plan and that my payment will not change. Poor customer service, felt like I got scammed! For those who are upgrading, make sure to check the breakdown of that very first bill after upgrading. Caught it early to get my account credited.

Went to the At&t store this past week to get my girlfriend on the iPhone 4 bandwagon. The store was very friendly and assisted us in our purchase with no problem. The store was well put together and makes a nice addition to the Centennial shopping center. I wish the store on my side of Vegas was the same.