UPS Customer Center

I have only ever made prepaid drop offs.
The few times I have been here: I was catcalled by a customer that just came out… and three times I have been approached for money. (neither of which is a UPS issue I guess) All three times panhandlers declined the multiple bottles of water and also declined offers to go get them food… they are pushy here and only want money.
Park in the parking garage area and don’t forget to walk up and get a cart prior to trying to drag your items inside. Watch out in this garage lot. Cars, carts, panhandlers, customers, can all make a super wacky driving experience.
The place is super small when there is a line, which normally there is only one person working so the line stretches to the door.
I always want to receipt but sometimes I’m just too impatient to wait for one.
They have drop boxes outside for smalls… but I have never left items inside. Not sure I would.

HORRIBLE customer service! If I could give this place a NEGATIVE I would! A UPS driver rang our doorbell then left. My daughter went to his truck to ask him what he needed. He said his board said he had a package for us but he couldn’t find it. He said «It’s probably on another truck… this happens all the time.» He then said that they would probably find it tomorrow and he left. When my daughter told me what happened… I called UPS customer service and they kept on asking me what my tracking number was. I told them I didn’t even know what package it was because the driver didnt tell me anything except he didn’t have it”. I asked them to please track down THEIR driver and ask him. The supervisor” was not only a total moron, but he started to lecture me about how I need to keep tracking numbers so they can find my packages. I was so PISSED off that I went to this local office. The manager here was even more ignorant! He came to the counter with an attitude and he told us that he probably didn’t even have a package for us. I asked him «then why would he ring my doorbell if he didn’t have a package for me.?» He then got REALLY NASTY and said that they are really busy and make mistakes… there was NOTHING he could do about it! These people are IGNORANT, RUDE, INCOMPETENT JERKS!!! I will NEVER do business with them… and MY PACKAGE BETTER BE DELIVERED TOMORROW!!!

I need to Caplan about Ups I order a package and It was supposed to be here yesterday the ups driver lied and said that he came to my house my kids where outside in the font yard from 2:30 when they got home from school until 7:00pm time to eat. I’m in the kitchen cooking there is no way that this man came at all. So I called last night to complain and the man said that they would contact me back today by 10:00am still haven’t heard from them and it’s now 1:03pm I called at 11:30 pm to ask why haven’t I gotten the phone call or my cell phone she said that it was out for delivery and I had to wait I asked to speak to the managers she said ok and put me on hold she came back on ten mins later and said we’re waiting for the managers to come to the phone plz hold she hung up the phone in my face. It’s now 1:08 pm 09÷03÷15 and I still don’t have my phone that was supposed to be delivered yesterday 09÷02÷15. I’m very very very upset i need my phone now like I payer for somebodies playing games.

Horrible is the keyword. Delivered my package to wrong address but fraudently driver dropped it off not at correct address and had someone stranger sign on it. Call customer service said since there is signature nothing they could do about it and in addition no phone numbers listed for how to get a hold of local office – USE FEDEX!!!

Horrid. Not only did another driver steal my stuff but because I was told my package was at this facility ready for pickup I went in to get it and someone ran over my motorcycle. UPS staff told the driver who hit my parked vehicle that they didn’t need to give me their insurance info and told her to leave the scene, so they encouraged a hit and run. One of the top supervisors was condescending and the main person trying to be jr police officer when they have no rights to involve themself in an auto accident, especially if they can’t do their own jobs! Currently contacting corporate to file a complaint against staff at this location. Avoid at all costs!

The clerk was friendly and very helpful. He was willing to walk me through the computer procedure and answered all of my questions. Great service unlike most ups locations here. They have a big parking garage and there was no line and no wait.

Horrible customer service! I will never use UPS again. They are holding my package for pick up at this facility that is on the opposite side of town and refuse to transfer my packages to the facility that is closer and has reasonable business hours (open till 8pm) without charging an additional fee. Looks like I have to take time off of work to go pick up my package. This is the last time you will ever get my business UPS. This is why my company switched to FedEx.

I had a good experience dealing with them to ship a package across the country.
The location is easy to find, the staff was reasonably helpful and their prices were ok!
Cant really ask for 2 much more… I mean, your shipping a package!

the guy sending me a package forgot to put the apartment number. however, the address given only has 4 residences all in one building. driver decides that is too much work and leaves. i call in to ups 5 minutes after he leaves only to be told they cant communicate with the driver. so later tonight i can go across town and pick my package up. i sure will and never, never, never again will UPS receive a dime from me. Wow, talk about lazy, uncaring customer service.

I would give UPS zero stars if that were an option.
Three packages were supposed to be delivered to my apartment TWO WEEKS AGO.
One of the packages was delivered to the correct address. For some reason, the UPS driver decided to drop my other two packages off at another location.
I have called UPS FOUR TIMES and have received minimal assistance. In fact, one employee requested that I go to pick up the package myself! (I happily would if it meant that I never had to deal with UPS Customer Service ever again.)
TWICE I have been told that the packages would be retrieved and delivered to the proper location. This has yet to happen. Further, I was told that the local office would contact me. Still no word.
I am more than disappointed with the quality of service and will never trust UPS with any package again.

Unilocal 365 CHALLENGE 2014−(120÷365) «DO NOT Return To Sender!»
Don’t you hate it when your work schedule conflicts with the UPS Man? Already receiving two «We missed you» notices, I needed to act fast before my Moscato shipment was gonna be sent back to Wine Country.
Called the number on the slip, located my package, and asked them to hold it so I could pick it up myself. Luckily for me, this location is open past 6 pm when I get off work, and is on the way home.
Parking was plentiful, service was great, and there were no lines when I got there.
about 5 – 10 minutes later, got my shipment… quick, painless, and no problemo! ALOHA!!!
Shaka Meter: \uuu/​\uuu/​\uuu/​\uuu/​4

I work across the street at Xtreme Manufacturing and my shipping department uses this port for all last minute shipments. The staff is awesome!

Thanks guys for saving my payroll. You made a trip out of your way to cover a boo boo I made. Our store opens at 10 am, and I forgot to put a note on our door to deliver it to the business next door. Instead of making the team wait until the next day or Tuesday after a holiday, you sent your driver back! That is amazing! Thanks Brown!

My husband picks items up here weekly.
Staff is friendly and service is quick.
Wish it was in a better location.

Simply put, this is a Las Vegas depot /​hub for United Parcel Service /​UPS. The entrance is not on MLK, so set your GPS to 1140 West Bonanza Road, 89 106.