AutoNation Chevrolet Laurel

I just recently brought a 2016 Colorado I must admit it took some time to work out a deal. but in all phases everyone was polite and professional. for my next car I will definitely be returning here

Update: I was finally contacted by the dealership and they have agreed to have the title corrected. Additionally, the refunded the dealer processing fees and paid the late registration penalty. While it should not have taken this long to resolve, I am happy that they did take care of the situation.

Yeah, I agree the service is terrible here. After having my security system malfunction and lock me out of my own car, my 2013 Chevy Cruze was towed here, the same place I bought it. I had a really good experience buying the car, so I felt that they were going to be trustworthy people. WRONG! Tony, the complete caricature of a dealer mechanic, was the service advisor who was supposed to handle the warranty-​covered fixes. He called and left a message on my phone when the car was first dropped off. I called back with no reply. No other communication until I called two days later when I called them. He thought it was funny to joke and say he «sold it» *rolls eye*. I should have known then that I was dealing with a shady person who doesn’t take people’s livelihood seriously. I had been without transportation to and from work for 3 days now. He told me that he didn’t have the parts and that it would take another day. I asked for a loaner and he says «We don’t do that here, and neither does GM.» Um what? BLATANT LIES! After a long argument, being placed on a never ending hold, and then being forced to call Chevy directly to mediate, he calls back to say my car will be done that evening. I call BS. All management did was throw in a free car wash. Don’t go here even if the work is free. Seriously, just don’t. I don’t trust these people at all.

Great and smooth experience. I bought 2015 Chevy Impala LTZ and Dwayne M and Flemmie J help me with my purchase, finance and my trade in! Ive been coming to this dealership since Ive moved to Maryland and get my car serviced here too.

I was very impressed with the service I received. I bought a 2003 Chevy Tracker with 68k miles on it in June and brought it in for its first checkup. Autonation made the appointment for me and I dropped it off with Dmitri while I went to get breakfast at a nearby Denny’s. I walked back and had noted that the tailpipe had separated from the muffler before I came in. The appointment software on Autonation’s web site allowed me to add things like that. They told me that the car was fine, that the tailpipe was on order under the 60 day warranty, and that it would be in next week. When I went back the following week the part was in, and although the installation took longer than expected due to a bad gasket they had to find and replace, the waiting area was nice, in two areas with two separate TVs on different channels. Free coffee and fresh Otis Spunkmeyer cookies made the wait a comfortable one as did the comfortable chairs. Dmitri brought me my keys, a copy of the receipt for the work showing no cost to me, and a business card in case I needed to contact him. I drove home well pleased with the fine work.

When I think of customer service, I think of friendly, well diverse, intelligent, compassionate and hard working people who want to ensure that the customer is treated like family. Automation Chevrolet of Laurel is the place where you get that. From the time I walked into the door to the time I left I felt nothing but welcomed and a since of comfort that I had a team of people working to assist me in my vehicle purchase.
My experience wasn’t just a buy a vehicle experience. These hard working men and women went out of their way to ensure that all I had to do was decide what vehicle I wanted. They took care of the rest. You’re not hassled or looked at as another number for a sale. They work with you to ensure you are comfortable and satisfied and will not cease until you are. That customer service with a smile. That’s building relationships and a bond with people and the the community.
If you’re reading this rating report and you think It’s fake. I challenge you to go to Automation Chevrolet of Laurel, ask to speak to Monica or any of the professional sales representatives and you will see for yourself.
This was and is by far the best car buying experience I’ve ever had. I’ve had quite a few vehicle purchases. If only I had come here sooner.
Enjoy your car buying experience.
Colin
A highly satisfied family member of Autonation Chevrolet of Laurel.

Our service was amazing we went in for our State Inspection on our car they were very kind with us and we didn’t have to wait that long. I highly recommend Auto Nation to everyone.

Great experience. They help me with my warranty issue in a timely manner. Provided updates almost daily of the progress of the car. Also they were able to give me a loner and had my car faster than what was expected.
COPY

This is my very first car and my experience here was awesome everyone was so nice Keith Allen give me a great deal and John in financing was funny and he explained all the paperwork great thanks again guys

Our salesperson was Ron Carfine, the sales managers name was Reily. They worked together to get my son a car. My son had purchased a certified used Malibu and before he even made the first payment a women ran into him at full speed while he was stopped at a military base gate. His car was totaled, his «first time buyers» finance option was used so financing was a problem and USAA didn’t give him enough to cover the car-​gap paid off the loan but he was out thousands. We used Edmonds car search to find the car and to prequalify him for a payment that he could afford. Out of all of the dealers AutoNation gave us the best deal on the vehicle and then proceeded to find a lender, with a reasonable interest rate, not the easiest task since my son doesn’t have much of a credit history. This process took several hours but in the end he drove off with a 2015 Malibu. The person who processed the sale was also very good. I kept waiting for the «bait and switch» or «hidden» fees to be tossed into the mix, but it didn’t happen. They spent a lot of time making this happen, I am happy and I know my son is very happy.

Chris O. was my salesperson. He seemed eager to help me purchase a vehicle. Long story short, he was okay. There were times when I felt as if I could do his job better than him. It wasn’t a one day ordeal which I think caused a bit frustration. When we finally struck a deal, he said that I «robbed» his dealership. Yeah, that’s a nice way to say thanks. There was paperwork I needed to bring in that wasn’t clarified to me as to why it was necessary. He would call my phone and leave me voicemails telling me that I’m «killing him» and so on and so forth (I couldn’t decide on a car so I gave it a couple of days). I missed my initial service appointment and Chris said he’d reschedule it for me. Haven’t heard from him since. One of the finance managers that I was dealing with was probably the reason I came back — he seemed to be knowledgable and know what he was doing/​talking about.
The dealership itself is nice. There’s a service center right across the street. It’s clean and there’s a section for customers/​kids to wait in.
Would I visit again? If I was paying cash and this dealership was the only location that had the vehicle I wanted.

Very displeased with service at this place. We are out of towners and needed to get back home asap. They said they would not be able to get to us that same day which is understandable since we did not have an appt but we told them the urgency of the situation and they said they could see what they could do. We appreciate that but we did not like the lack of communication. They could not give us any times or whether or not they would even be able to get to it that day. We asked the manager if it would mess anything up further if we were to just drive it home. He really had no real answer and was more than happy to give us our keys back without even checking the vehicle out. We got the keys back and went to sports Chevrolet where there is much better customer service.

Since they’re in the neighborhood, Fox was the first place I checked out when looking to lease a new car, and I was very disappointed. I clearly told them at the beginning what I could pay (around $ 200/​month), and that I hoped to pay for the down payment with my old car; after filling out lots of paperwork beforehand, we test-​drove the 2013 Sonic hatchback. Got back, did more paperwork, and was told the monthly payments would be $ 275/​month and that they’d only give me $ 1,000 for my car (or about half the Blue Book trade-​in value). I ended up sitting at the salesman’s desk for many, many minutes alone, waiting as they crunched numbers to give me slightly lower offers; they eventually gave me a final monthly payment of $ 230, and said if I couldn’t pay less than that I should «consider a pre-​owned vehicle.»
I ended up going to a Ford dealership across town (Academy), who gave me substantially more for my old car ($ 1500) and leased me a very similar hatchback (the 2013 Ford Fiesta, only $ 800 less expensive than the Sonic in MSRP) for $ 211/​month. Overall, I get a strong impression that Fox tried to take advantage of my car naïveté, and I’m sure I’m not the only one.

People still buy Chevy. I dropped off my friend who’s car was kept stalling while driving, they told him he needed new struts. Really, that makes the car run? I wish I could give zero stars

I have a typical «hard luck» story a lot of people have these days. When the transmission started to go out on my old truck, I started looking for a replacement. I was turned down by several dealerships without even any effort to help me! Chris Parkerson from Fox called me and I knew I was set. I’ve purchased from Fox before, and they’ve always treated me right and put me in a car. Chris is definitely the best yet, he put me in a brand new car with a deal I still can’t believe! He saved me $ 750 just by randomly asking if I was a USAA member, most sales people don’t care that much. On top of all that, I was in and out in under 2 hours with my new car. 2 HOURS! I’m a 50% disabled vet, and can’t stand or sit around long without being in a lot of pain. Buying a car from Chris Parkerson at Fox was absolutely PAIN FREE!

These guys do not want to sell cars. I went in Friday to look at the Tahoe, which is a car I really want. After driving a old one the salesman was telling me about some features on the new and suggested I test drive it as well. I was starting to think it was a bit too big for me and wanted to test drive the trailblazer to see if I liked it better. The salesman said the Manger needed me to fill out a credit app before I could drive a 3^rd car. This struck me as odd, but went with it because I have great credit. I walk over to his desk after a few moments and ask if their is something wrong with my credit he said «No I’m not going to run your credit until you buy a car. So I was like ok, can I test drive the Trainblazer now, and he said „No, You can’t test drive another car until you find one you want to buy“. Uh, HELLO, How do I know I which one I want unless I test drive it!» I walked out. If I decide on a Chevrolet I WILL NOT buy from this dealership.