Walgreens

Night shift is horrible. I had to wait about 10 minutes for the cashier. She came and start to scan the items like she’s mad at me. She didn’t talk no hi hello. I don’t know she was «mute» or what. Who ever is the general manager needs to stop by here at the night time. Only poor security is standing by the door. No one else is in the store.

Nice, clean and organized store, friendly and helpful employees. The only setback was sales items out…

Every issue I have had with my RXs have always been resolved. I have also noticed that the non friendly pharmacy techs don’t last. When they first opened they tried to say they don’t carry brand name medications. Emailed the company thru the website they said they do. One of the front cashiers gives all kind of attitude when you ask for a raincheck because they are out of something on sale. Even got asked do we have any in the back…5 stars because 90% of the employees I have dealt with are super friendly, and will do anything they can to help you.

I really only go to this walgreens to pick up prescriptions and for the photo app. My experience here has been better than cvs around the corner. My order is always ready and it’s clean. Cvs has «forgotten» to fill my order a few times so Walgreen is alright with me.

The worst customer experience ever, the stoner who appeared to be in charge had no idea on how to process and on-​line order… told me he couldn’t because it wasn’t an item the store carried. Not my problem… I called Walgreens customer service and they has to walk then through it. Then he hands me a gift card I asked why couldn’t I get it put back on my card? He said because I didn’t have a receipt, even though I had my packing slip and the original e-​mail from my order. What a joke… never again will I give that dump my business is that’s how you treat a customer.

Smoking hot red head pharmacist! Store was clean, found all my cold meds that I needed. Good dealt on some candy.

I don’t even know where to begin with this Walgreens. If you are looking for an item that is advertised as being on sale in the weekly ad, I can guarantee it will not be in stock. They should call this Walgreens and express store since there stock is always slim and they don’t care half of the items you would find at any other Walgreens. On top of the lack of products, the employees are unprofessional. As a disclaimer, in the many visits I have made there are about two cashiers that have been extremely kind and welcoming. It is almost a shocker to interact with an employee that is willing to help you. Every time I have had an issue it was always with a manager, especially when it comes to using coupons. The managers and employees are not consistent and I have often experienced them making up their own policy when taking coupons.
This Walgreens needs to have an employee powwow and read the policy together while singing «Kumbayah». Cheers to another round of training!!!

It’s a big, beautiful, new store with friendly pharmacists. But I am very disappointed.
On January 6, 2013, I brought my wife in for a flu shot, a covered benefit under our insurance policy. For a reason unknown, the claims system returned a message stating that a paper claim was required. This seemed odd for a participating pharmacy. I filed the claim on paper. The explanation of benefits from the pharmacy benefit manager falsely stated that I had failed to present my insurance card to the participating pharmacy. The insurer paid the claim based on the contracted price of $ 14.58. Walgreens charged me $ 31.99, $ 17.41 more than the contracted price.
I faxed in to the pharmacy a letter, along with the explanation of benefits and the paper claim, in which I requested a refund of the $ 17.41 overcharge. I heard nothing back so I showed up at the store a few days later. The very nice pharmacist on duty showed me the remarks written by a Walgreens employee and attached to my faxed letter stating that I was due the refund I requested. But she didn’t know how to process the transaction on the cash register so she asked me to phone them the next day.
Another pharmacist took my call and said she’d be communicating with a senior manager and then would get back to me. Today I was told that the $ 17.41 was an administrative charge that would not be refunded. I reminded the pharmacist that I saw with my own eyes the handwritten note on my faxed letter stating that I was due the refund.
When a pharmacy signs a contract with a pharmacy benefit manager, it does not get to choose which drugs will be sold to covered consumers at the contract prices and which will be sold at higher prices. Further, the dispensing pharmacist, who processed the transaction herself through the claims processing system and the cash register, did not tell me that the price would be higher than the contract price – only that I would have to file a paper claim. We therefore had no opportunity to consider bringing our business to a pharmacy that would honor the pricing terms of its contract with the pharmacy benefit manager. I will not give up on this until Walgreens honors the terms of our contract.
I must emphasise that all of the pharmacists and other store staff members have been very kind through this period.
****UPDATE OF FEBRUARY 7, 2013: Walgreens and I are resolving this dispute through Walgreens’ provision to me of a gift card with $ 17.41 in credit to use at their stores.

Initally I went by CVS because that is preferred by my perscription company Caremark. I had four scripts to fill. after the «person» snatches my scripts and my insurance card she begins typing away. she then tells me that it will be an hour wait. At 9:15 PM are you serious. I immediately got on the phone and called Walgreens a block down the road. The nice pharmacist said sure come over its only a 15 minute wait. Well Im here to tell you I wated less than that she was so sweet and kind I will certainly be back for other perscriptions.