The store has too much emphasis on the religion section(which contains almost completely christian literature – very little on other religions, and almost nothing on atheism or religious criticism. Yet, there are enough bibles to supply the nightstands of every room in a rather large hotel!) The politics section is almost entirely right-wing conservative, very little of anything else(sort of the Fox News of bookstores). Also, computer books tend to be years out of date. Staff hard-sell«rewards» cards, and magazine subscriptions, to the point that checkout is a time-consuming ordeal. The magazine subscriptions are an outright scam – They tell you it’s a «90 day free trial», then charge your credit card within a couple of weeks for a full year’s subscription. Also, prices in their computer system don’t always match those on the items. Instead of just correcting it, they demand all sorts of personal info(supposedly for their«accounting system»). It appears that it’s a method of harvesting your info for marketing purposes(and/or to sell to other marketers). Lousy merchandise choices, and not to be trusted. Note: They are the ONLY place I know of in the area that stocks vinyl records and record players(if you’re ever nostalgic for the Twentieth Century).
Jenny H.
Rating des Ortes: 2 Los Angeles, CA
While the selection of books is large their customer service is solely focused on smashing down your throat the need to buy their membership. And today I was completely insulted by the cash register blondie. When you work in a book store with a geek’s heaven section or nerd HQ you are going to get asked lots of questions. But miss blondie here when asked if they had the Groot vinyl figuring her responses were«what?» and«I don’t understand the point of these things; they creep me out». I don’t give a toss what your opinion is Blondie, but voicing it to the customer is the WRONG choice. When I finally decide to pay after calming down her co-worker who’s «living the dream» and witnessed my interaction with miss selfish over there was only concerned in slamming down my throat for what seemed like 5 mins on why I need to buy their membership card. And why he has it in his pocket. Well guess what? I’m not coming back! BAM that!