Gamestop

Every time I come to this Gamestop I am greeted warmly and treated like I matter. On this particular night I was blown away by a young lady named Ariana. As soon as I walked in the door she stopped what she was doing to greet me and assist me in what I needed. It was more than just a transaction, I could tell she was not only knowledgeable about her job but passionate as well. I don’t review as much but the least I could do was take 5 minutes out of my day to applaud someone who spends hours with customers who either do not care to review or only review just to complain. 5 stars to Ariana and the whole Lemon Grove Gamestop crew. Ryan, keep hiring and training stars because Ariana surely shined tonight.
God Bless.

The old dude that looks like George Lucas is a massive tard, he said every shooter was the same and he couldn’t recommend a good one. Clown shoes

I went here yesterday to trade in games. That girl Ariana needs to be checked. Rude, no customer service, and no smile. Ruined our good mood because we had just purchased a PS4 and Debbie downer here should get another job. I had always had a bald guy which is super nice and always happy! I think I would rather drive to the one in El Cajon, a little farther but at that location they are much nicer than this one. Ariana change your attitude only because you have a bad day doesn’t mean that by ruining others you will feel better!

Awesome GameStop, the guy with the tattoos is always up to date on new popular games and never minds chatting about them if there is no line, great customer service and always stocked!

My boyfriend and I have been to this location a few times in the past few months and every time we’ve come in we had pretty good customer service. There’s usually only one employee out by the register (only complaint) and they tend to have lengthy conversations with each customer so that their questions are answered and they’re checked out with what they want. We’ve never had any issues with buy backs, questions or purchases at this location. The employees that we’ve had have been nice, informative and tend to joke around with us while we’re being helped. I’m not sure it it’s just my boyfriend’s personality, but we haven’t had any complaints about this location and it’s close enough to where we live. I would give this place a shot. I feel like past reviews of poor customer service from previous employees have been addressed and that better people have been hired on to work here.

Stopped by here today just to check out this location. Myself and one other customer walked into the shop at the same time and the clerk was sitting behind the counter talking on the phone. He managed to pull away from his conversation to give us greeting and continued to talk on phone. I was there for only a few minutes and he never left the counter nor did he end the phone conversation.
I browsed around and they carry a lot of games for Wii, Playstation, Nintendo and Xbox 360.
The wall displays were arranged neatly and the shop was clean.

I have never given up hope on this store. The employees they have now are amazing. They know me now and the types of games I like so they are always able to give great recommendations. They have a great selection of games including used games at a discounted price. I now love this store especially their employees. Tim rocks! (The dude with the beard)

I put a game on reserve and I wanted to have my roommate pick it up for me while I was at work. I called in ahead of time from the phone number linked to my account and tried to authorize the pick up by verifying all account info. I even have my power up card that my roommate could of brought in. They told me it had to be me no matter what. Funny I can get a loan for 50k over the phone but game stop won’t do a 60 dollar game pick up. Never going back to that store!

Let me start by saying if I could give this store and it’s employees a negative star count I would. Online, gamestop has a hold item feature for two days. Me and my brother received a confirmation that this store was holding an item for both of us. I asked my brother to call and confirm and they said they did have it on hold.
The next day, the 2 HOUR drive was made to pick up the items. This was the closest store to us that had the item. After telling my brother they did not I
Have the item I asked to speak to the manager. The manager ends up being the guy my brother spoke to and confirmed they had the item on hold the day before. He informs me that the one that was on hold for my brother is a broken one that does not work and that he made a mistake. After mentioning that we both had the item on hold I asked well where is the one that I have on hold
He then changed the subject how they made a mistake and put on hold a broken one for my brother. I said again that they should have two on hold for us so where is the other we went back again with attitude that he’s more than happy to sell the broken one to my brother with a smart ass attitude but that it won’t work. He started to get smart with me and kept dodging the fact that I had one on hold too. I explained that it was real poor service since we drove 2 hrs for nothing. I also mentioned why we didn’t get a call if they never had the item since we went to pick it up on the second day
And they had plenty of time to call since our number is listed on the holding slip. Once again I received smart ass remarks and obvious lies and excuses. I will be complaining to corporate and BBB since this is beyond ridiculous especially after seeing all the negative reviews mad nothing is being one about it.
If this is their manager that gives out customer service this way, that tells you a lot about this store and why they have so many bad reviews.

Being a gamer, I know the price of games. For those of you not familiar (it seems most of the people putting low reviews), the base price of a brand new video game is $ 59.99 or roughly $ 66 brand new after tax. This is roughly the same everywhere unless you are buying used. There are varied season pass options for über popular games that usually run 19.99−29.99 and offer a savings over purchasing the content later of about $ 5. Pre ordered games have a base deposit of $ 5 that goes towards the purchase of a game, and that usually entitles you to special content.
The power up rewards program is pretty terrible as I have purchased four or five consoles and a multitude of games on my account and am now eligible for a $ 25 control charger (for well over $ 2000 worth of merchandise I get 1%, that is just stupid, but on the scale of all the other cash back rewards programs), but the basis for the power up rewards card is that members get more money back for selling games and get better prices on games, think of a Von’s club card.
As with any business, the goal is to make a profit, so the games and console you bring in to sell you generally don’t get much for, because they have to fix/​clean them and then resell them. This isn’t a bias against your stupid madden game, but certain games hold their value better, just like certain cars do. Games that have annual releases like sports games don’t hold their value because nobody wants madden 04, they want madden 14. Be glad you get a dollar for it, or keep it so you have a game collection.
I go to this location all the time and short of one long line at Christmas I have never been disappointed in the help I’ve received or the knowledge of the staff when I ask about games. I am tired of being pestered in the parking lot by bums asking for money, and the people in front of the stores asking me to sign their petition, so if I have a question in a store, I’ll ask, I don’t need to be hounded like a 16 year old attention whore. They say «Hi welcome to gamestop» every time, and that’s all anyone should ask for.
There is this crazy thing called the Internet that most of us even have on our phones these days and if you don’t know the answer to something, google it. You post on Unilocal which means you comprehend what reviews are, so why don’t you read some on the games you are looking into before you go relying entirely on one store associates opinion in the store?
Their return policy for used games is one week, so take it home, try it, and bring it back if it sucks. This is also the reason you buy used games, because a new game is no longer new once it is opened so you don’t get your money back if it sucks. This is common sense.
The games are sorted by console with a big label above that says what console it is on, and they are alphabetized to make things easy to find.
Midnight releases have always worked the same. If there are a limited number of copies available do you think you can get one without reserving it? If so, step to the back of the line because you are an idiot. Hotels take reservations and if the hotel is fully booked you can’t just show up and get a room just because you are there. There are plenty of other places in life that this same concept occurs, so maybe do a little actual research before you claim to have done research.
Hope this clarified some things people had questions about, and put some people in their place when it comes to reviews. USE THE INTERNET, STOP BEING STUPID

I dont know why theres so many 1 star reviews on here, It cant be possible for the LEMON GROVE location. I’ve been living here for about 2+ yrs now and this is the only GameStop I take my little brother to. To start it off, my little brother is a shy one so if he has a question, he not might be as loud as the other kids or even make eye contact. The guys here really take there time to try and hear him out and make him comfortable, and if he were to pick a game thats for «live /​online» the guys deff let him know so that he wont be disappointed when he comes home to know it doesn’t work. Thats already a 5 star for me. Going further into customer service, Its always been great, never had a question unanswered, and always got rung up in a reasonable amount of time. I dont have any problems with the staff at all. If you have any questions regarding there field, these guys will take care of you.

The employees are nice but understaffed.

Bought Xbox here. Bought cod they convinced me to buy used because I could come back and get a used free game after I signed up for rewards. Came back couldn’t figure out rewards paid for game anyways. They said I could come back as long as coupon wAsnt expired and get refund once coupon popped up under my rewards. I brought It back and they said I couldn’t get a refund. All idiots!

I came to buy a game (mw3). Went home it didnt work so i took it back n the guy was totally rude n i mean very rude. I will not come to this game stop anymore!

Picked up my Gears of War 3 here. The service was good and they seemed to have a good selection of used games. The employees where polite and helpful. I will shop there again.

First of all to the other reviews, the prices are not controlled by one gamestop location, they are controlled by the corporation if you don’t like the way the business is ran then shop somewhere else don’t get mad at the one store for it. Second midnight releases have always been run the same way, if you preorder you stand in line to pick up your copy, if you didn’t preorder u wait until all the preorder customers are served then you can by one! You obviously didn’t do your research like you said because if you called them they would have told you! Next if you are to lazy to look around the store and get your bearing on where things are located so you can find the game you want to buy then you have way bigger problems and have probably never had to work a hard job in your life! Not everyone that goes into that store Should be stereotyped into the nerd that «rubs their mothers feet and makes her bubble baths» that’s ridiculous, I personally like playing video games but I am an avid body builder work for the department of defense and have probably done more in my life and for this country then you will ever do, so my advice to you is grab a straw and suck it up, Quit stereotyping people, and don’t act like a stuck up prude and maybe people will help you more! Alright now that that’s clear, the employes at game stop are awesome at their job, they are very nice and information when you treat them the way you want to be treated, keep up the good work guys!

I don’t know about this place. I lived in San Diego, about 5 minutes away from this particular Gamestop, for almost 22 years. I chose this particular Gamestop because it was close to home when I lived in San Diego.
While the service wasn’t bad [at the time], and I had a friend working there, I must say that I am VERY disappointed. I bought a used game, and recently discovered that the top of the disc is so scratched up that the game will not play. What’s even worse is that Gamestop will not give refunds for used games, because you buy «As is».
If you decide to choose this particular Gamestop over any others [I would advise you NOT to, however], then please ask to see the disc before you purchase it. I will never go to this Gamestop again.

This place is terrible.
Got talked into picking up Call of Duty at midnight last minute and decided to go here cause it was closer instead of going to Best Buy’s midnight release. First time doing the gamer midnight release so I did my research and looked to see if I needed to have it pre-​ordered to attend the midnight release. Everything was all good so I left for Gamestop.
Big mistake. Lined up for an hour and a half and they didn’t even bother to tell people that if you didn’t pre-​order it, you weren’t getting it that night. Got to the front and was told that they have to hand out all the pre-​orders first and I should wait till the end of the line when everyone gets their copy. What the hell’s the point of having a line then? What’s also the point of taking pre-​orders when the people that pre-​order it would be likely to line-​up promptly at midnight?
Wish you coulda just told people to not even bother lining up for an hour and a half if you didnt have it pre-​ordered. Wish you could’ve had some sort of customer service skills to offer me something for my time to earn my business when I got to the cashier.
Shoulda spent the extra 10 mins going to Best Buy to get it and be home way before I even got to the front of the line at Gamestop. Figured Best Buy would be closed by then (1:30am) since they have a competent staff to get the game distributed in a timely manner so I picked up my copy at the 24hr Walmart in Grossmont instead. In and out within 5 minutes.
Will never return to a Gamestop. Wal-​mart had way more competent employees and that says a lot.

Wow I’ve never experience as much rudeness as I did in the store. like never. The guys working there are rude & expect you to know where games are located like you work there yourself, I waited in line for 10 min just to be told I have to go find the game myself, even though I called to have it on hold. Hey dude you applied for the job so get off your lazy a** & help me.
The only time I step into one of these stores it because they have a pre-​owned game really cheap because other than that the price are ridiculous.
Not to mention I bought a brand new game from them for $ 29.99 didn’t like it, sold it back to them the next day & they only gave me $ 10 bucks for it. This place is a glorified pawn shop. They buy low & resale very high.
I hate going in there stores especially when some Madden/​Call of duty/​War craft or any games like that are coming out. You will probably get your toes stepped on by these nerds thinking your taking the last one in stock from them.
This store reminds me of a hangout for guys that give their mothers a bath & rub their feet.
Do your research to make sure you getting the absolute best deal ever from any other store before you go here.
Workers are rude, store is over priced, lines are longgg & takes a long time for each customer. I will NOT be going back.