The Inn at Leola Village

I went here around the holidays for a one night getaway to recharge. I arrived early and the allowed me to check-​in early, no problem. I booked a massage and facial at the Spa. The Spa was great! I never felt so relaxed. The facial left my face feeling so smooth and clean. I regret not living closer so I can make repeated trips to the spa. The spa is nice, modern, relaxing and very chic (exactly what I was looking for). The room was very cozy and comfortable. I especially loved the décor which was a nice mix of a rustic inn feel and modern conveniences such as a Keurig in the room and a docking station radio/​alarm clock (which was playing nice relaxing music when i arrived). The bed was super comfortable and I felt like I was sleeping on a nice, big plush cloud. I even ordered room service. The onsite restaurant was busy but my food arrived in no time. It was beautifully plated and absolutely tasty. There is no question I will be returning back to this place. I cannot recommend it enough. Oh and the cookies were a nice touch. Very tasty and much needed after my drive there.

Staying here for a friends wedding. Love the rooms in the main building. So cute and cozy. Comfy beds and spacious. The breakfast is amazing ! So much tasty good ! Everyone is so nice ! Great place.

Probably the best hotel I have ever stayed in! The resort (that’s what I would describe it as) is decorated gorgeously, and it’s very clean (coming from someone who is OCD about cleanliness). The rooms were spacious and the employees who were work here are friendly and accommodating.
We actually came here for the weekend for a wedding. The wedding was done beautifully, but my only complaint was that there was a wedding before us in the banquet hall. I guess that the previous wedding had cheese and other smelly foods, so during our cousin’s wedding ceremony, it kind of smelled like foul cheese. Thankfully, the smell cleared up by the time of the reception. The food at the wedding was probably the best food I’ve had at any wedding I’ve been to — oysters, crab, beef/​turkey carving station, and carb station. It was buffet style, but it was done classy (and the food was hot as well). I was very impressed with the speed of the bartenders — there were 2 of them serving 100+ people drinks, but there was never a line for the open bar.
The next morning, they were serving free continental breakfast in the casual restaurant. The spread was very nice. I highly recommend this hotel to anyone looking to get away for the weekend. There were children there, but I feel like this is a place that young adults and older adults will enjoy.

As I spend my last remaining hours here I ponder my thoughts of The Inn at Leola while it’s still fresh in my mind. The service and staff are impeccable and professional 5 star quality. The rooms are more then accommodating and can go from standard to extravagant. They order a host of services and try to accommodate your every need. The bar is exquisite a wide variety of liquor and a even more knowledgable bar tending staff. The food is delicious and extremely fresh. They have ample parking and be sure to indulge in their complimentary continental breakfast it like the Inn itself is spectacular.

Very nice place to stay. I would have given a 5 star because it was a beautiful place to stay. Older guy checking in was wonderful flowers were a great touch. The bad. My wife and I hurt our backs on the bed that should be replaced and the younger girl checking out was rude. But what do you do.

I have to update my review. Today was not pretty. The manager was so rude. She made a mistake on my room and would not admit it. I ended up canceling 3 nights and she could have cared less. I regret to say I will never come back until she is gone.

Nice classy feeling. Warm staff and restaurant food is priced well. You can hear the neighbors walking around if above you so try to get a top floor room. Also, our room was warm could not get the ac to work correctly. Overall, good value and nice escape.

This is our weekend getaway. Don’t tell anyone. Amazing service and huge beds. Worth every luxurious penny.

The fiancé brought me to Amish country for my birthday, and we stayed in this beautiful inn.
We stayed in the main part of the inn connected to the lobby, which was beautifully furnished. They have this cute theme of flying pigs, which I thought gave it some character.
There was a wedding going on that weekend, which was fine before we left for dinner. When we came back, we could hear the music through the floor, which went on until 10:00PM. Now that’s something I wasn’t so happy about.
However, when we called the front desk, they were quick to give us the «Wine Cellar» room, which was even more breathtaking that the first room. Super quiet, and very romantic. I loved the wine cellar portion of the room, and it even had a working fireplace.
If you want a place with beautiful rooms and excellent customer service, this is the place. You get what you pay for, and I was very impressed.

My son and daughter in law had thier rehearsal dinner and wedding reception here. I stayed two night in a beautiful room. The food was excellent! Service fantastic! I had a massage and other services at the spa. Everyone was so nice! They have fantastic products for sale Everywhere! !! I cannot rave enough about this exquisite property! !! If I could give a thousand stars I would. Cannot wait to come back!!!

First, when we pulled into the complex, we couldn’t find the lobby
entrance. Once we did, with the help of family already there, we were
suprised to find that there are no luggage carts and no directions on how
to get to our elusive room. We decided to have lunch in the restaurant
while waiting for our room to be ready.
Lunch was… okay. The bread is AMAZING! The mussells were not tasty,
the order was not brought out correctly, even though it took 20 minutes
and we were the only table seated. Tthe Caesar Salad with
Tender Tips? Was served with gravy. It made it a soupy, wilted
lettuce mess out of what is a really good Caesar Salad. The food is good, but breakfast is just awkward.
Our room: We were in room #409. We left our wedding in the barn at 10PM,
exhausted after driving for 5 hours to get to the wedding and then going
to the wedding… just wanting to sleep. Well, that was not to be.
Because, there was a wedding downstairs in that reception room that was
VIBRATING our room. We could actually HEAR the DJ speaking! It was like
we were in their reception. When we complained, both on the phone and in
person, the front desk personnel basically said, «We’re fully booked.» and
«Talk to the manager in the morning». Not exactly what I call good
customer service. He basically shrugged us off.
In short, our whole (extremely well traveled) family summed up our stay at
your facility as «Weird», «un-​hospitable», «ridiculous», and from my
father who has traveled in every small town for 40 years — «the most
inconvenient and un-​helpful place he has ever stayed in». My 87-​year-​old
Aunt called her room «quirky». Trust me, that is not a good review.
The wedding itself was very cookie-​cutter. Right down to the bouquets provided. The other wedding had the exact same bouquets, place settings, etc… Also, the staff is not what I would call trustworthy. Keep your valuables in check, even at the reception.

Stephanie Lambert and Tracie Boyer made our wedding a breeze with their coordinating expertise! Stephanie performs her business in a very professional manner that put me at ease when thinking of how the wedding day would turn out. Tracie took my vision of floral arrangements and made them come to life! My husband and I couldn’t have been luckier to have these two ladies handle the details of our wedding day.
The Inn is a one-​stop shop for everything we needed while we were in the area. All of the hotel rooms are different but very cozy and comfortable. The Inn really know how to make you feel like you’re at home. And the cookies! What can I say??? They are amazing!
I highly recommend the Inn at Leola for your special event.

The customer service here is amazing! I’ve stayed here on two separate occasions. The rooms I stayed in were huge! I loved the whimsical décor and the gardens surrounding the buildings. The only reason I didn’t give 5 stars is the walls are so thin you can hear your neighbors. Another downfall was the breakfast. The breakfast selections were scattered throughout a tiny hallway and some food was in the dining area instead of everything being in one location. There wasn’t enough room to accommodate the breakfast crowds. I definitely recommend visiting this hotel, even if only for one night. If you do stay, explore Lancaster for breakfast!

Customer Service, Customer Service, Customer Service.
My girlfriend and I do many weekends away and have stayed in the best and the not so best. This one was not the best because things happen. The people in the room before us were ignorant and checked out late so our room was not ready when we got there. Thankfully Matt at the front desk was more than apologetic and made arrangements so we could use the pool and gave us complimentary drinks (2 margaritas).
We got to our room and it was gorgeous took a nice hot bath in the jacuzzi and then went to dinner. The food was exceptional and again the service was phenomenal. Ethan behind the bar had his hands full with bar customers as well as tables outside but he handled it all with a smile and managed to be attentive while hustling everywhere.
We went back to our room and I noticed that the room was hot and the air did not seem to be working. A quick discussion with Lydia at the front desk and to our surprise and delight she upgraded us to a larger suite instantly.
We did not have any noise issues or any of the other problems that people spoke of. What we did have was a great stay due to the great customer service. I realize that stuff happens no matter were you go. But this place was tops at making up for it. Thank you.

My wife and I stayed at the Inn at Leola Village this past weekend. I was nervous, but trusted the reviews. Thank goodness I did. From the moment we walked in the service was 5 stars. We have stayed at some of the finest hotels in the world, many Relais & Châteaux properties and the service at Leola Village was on par with those. The accommodations would not make the cut for R&C, but are certainly nice enough, and when you factor in the fact that prices are reasonable and the location is convenient, the overall rating is great.
We ate at TE, their 5 Star restaurant. The service far exceeded our expectations, the food was excellent., overall, I would say the ratings are excellent.
Their spa is also very good. The staff could not have done anything more to make our time there better.
Overall, if you are looking for a moderately prices excellent weekend away, I strongly recommend Leola Village

I can’t believe the low votes! This place is amazing! it is quirky — so if you are looking for a chain, this place is not for you, but if you want interesting things and upscale at every turn, this is your place!
We stayed in room 203. Every room is different, and this one is gorgeous. It is done in browns, which is not my color, but even so, it was beautiful. Huge bathroom with a double jacuzzi and a rainfall shower. And way more towels than you would ever use! Bathroom had every luxury, including a lighted make-​up mirror. Room had a Keurig (and plenty of cups — more available with a smile at the desk), ceramic cups and wineglasses. Small fridge and microwave as well. Nice fluffy robes. And, the concierge offers «special» pillows on request — memory foam, or full body pillows.
Every person was nice and helpful. The spa was amazing and the casual Italian restaurant was excellent. (Including the free breakfast!)
It is expensive, but not ridiculous. I don’t regret a single dime I spent there!

Perhaps we have a higher standard when spending our tourist dollar since we are from California. Maybe this is good service for Lancaster, pa?
The inn seems quaint but is really frustrating and disappointing. Asked for a king bed– two months in advance– we got a queen. The bed squeaked and has obviously been «worn out». Shower water pressure was bad. Forget bringing your swimsuit, the pool has algae in it.
This cute inn had potential but is poorly laid out. Pathways lead to nowhere or blocked sidewalks– and even when you reach your destination good luck remembering which of the double doors is locked or unlocked and push or pull– Annoying!!! Just leave both unlocked!!!
You have to walk across the Parking lot to reach half of the amenities –this really breaks the ambiance.
The food was good at the Restaurant. Ricotta cheesecake and pasta with shrimp.
I agree with the earlier comments on Unilocal– staff had empty smiles and cared less about your satisfaction. (Aside from one food server who frequently asked the «bride to be» if she had what she needed).
The complimentary breakfast was laid out poorly. The food was not bad and it was hot. They do not offer decaf coffee– a personal pet peeve of mine.
To top it off, checking out took forever. I was waiting behind two women who were complaining about their room. When I finally got to the counter to check out, the clerk took a phone call before helping me– as if I hadn’t been waiting long enough.
Hopefully the wedding we will attend here is better than our stay. It is now the next day, and we have attended the wedding. You could hear silverware clanking in the kitchen the entire time during the ceremony. The hors d’oeuvres were amazing– but the chicken entrée was disgusting. It was nice that you didn’t have to travel to a separate reception location. The wedding party took their pictures right outside which didn’t delay the reception.
If I knew the cost of the wedding we attended, I could better rate the value of having a wedding at this location. Leola, where the Inn is located has nothing to offer and therefore takes away from the entire «wedding destination» vibe.

We came here for a wedding, and although we were here in the beginning of the summer, you would expect the property to be ready for the group.
Biggest problem was the AC was broken in the main building, so none of the sleeping rooms had cool air… with 95+ deg heat, it was a disaster for the wedding party. The front desk offered to place fans in individual rooms until the problem could be fixed, but despite 3 calls to the front desk, we never received ours. It was bad enough that we left at 11pm and found a motel not too far away that had cool rooms for us to sleep in.
A little on the smaller side, the large barn is a unique interior to have a smaller wedding (think around 100 people), the food is average and what you’d expect for a wedding hall, it’s not somewhere I’d return to for dinner on my own.
The staff was really unhelpful and although smiled nice at you, they were empty smiles with no service behind it.

The hotel is «historic» but most of the buildings looked like they were recently built. There seem to be too many buildings crammed into this small patch of land. I am not entirely sure how or why this place received four diamonds. The staff, while polite, seems a bit pretentious. The room, while comfortable, seemed tacky. It was odd to find that our bathroom is a part of the bedroom and doesn’t have a door. The putting green and swimming pool were both dirty and so small that it was not worth the effort. The rooms have very thin walls so it is possible to hear the traffic outside on the busy street as well as people in other rooms. I would rate this inn as «average» at best and will not be staying here again upon my return to the area. We didn’t have a bad time here, but it wasn’t quite what I was expecting.

My husband and I have been here several times over the past few years and sadly the overall experience has declined with each visit. The rooms are nice and spacious (we typically get a suite when we go) but overall not well kept. At our last visit in September some of the pillows on the bed had ripped seams and I saw far too many cobwebs for my taste. The walls are also fairly thin so you can hear everything, everything — everything that other hotel guests might be doing.
While the Hotel is situated in a Village type set-​up with a restaurant and spa it is right off of a somewhat busy road so there is also a good deal of street traffic to be heard.
At our last visit the service was also well below what we would hope for and what we have gotten there in the past — they just don’t seem to care as much as they once did.
The three stars is really for the creativity in the room décor and the remaining good service that can be found there.