McDonald’s

This place doesn’t understand the statement «No cheese».
I place my order as such: «Yes, I’d like a plain double, no cheese or anything please.» I have to order this way because again. they don’t understand «no cheese»
I pull up to pay and then off to the next window praying that my order is right THIS TIME. Oh please, let there be no cheese on this burger this time. I’m on luchbreak and all I want is a burger to go with my coffee that I either bring from home or that I order from McDs. Hmmph… the coffee is another story, but I won’t go there tonight.
So they hand me my sack with a smile, as always, thank me and tell me to have a good day.
I’ve learned to not pull off to go back to work or home without checking my food first, because they screwed me wayyy too many times. lol…yea its that bad.
So, I open my sack and sure enough there is cheese slathered all over it. Ugh! Really??? Again???
So skimming time from my lunch break, I go right back thru the drive thru. Frustrated and firm, but still nice.
I once called that 1800 number to report the service. I got tons of calls from corporate and also a promise to get my «perfect» sandwich with assurance that it wouldn’t happen again.
To cut this short, I get my sandwich and then the next day or a few days later. not sure.I go back, order the same thing and yes, you guessed it, it had cheese on it. Ugh.
I’m never going back. I’ll drive to the Nicholasville Rd. location. They are always great and get my order right everytime.
0 stars for the Tates Creek location if I could!

This McDonald’s never gets your order right. They are extremely slow and many of the workers are rude and shouldn’t be in any business in customer service.

I’ve checked in here multiple times but for some reason, Unilocal says today is the first time. Ah, well – the joys of technology.
I’m a vegetarian (so you won’t see any reviews of meat in any of my posts). I came here for breakfast, and as usual, I was not disappointed. Although McDonald’s serves mostly meat, vegetarians can find a few foods here to enjoy. Vegans would be hard pressed to find much other than a few side items. To be fair, this is no different than most fast food places, but I hope the corporate folks at McDonald’s will soon offer more meatless meals. That’s just my sidebar to this review, however.
I’ve been coming here for years, but especially after they renovated over two years ago. I love coming here! WiFi is free, the restaurant is extremely clean, and customer service is top notch. They’ve had two drive-​through lanes since the remodeling, which adds immensely to the volume of customers. I also enjoy the diversity of employees they have.
I always eat inside. There, you can see how phenomenally hard these employees work to serve you. They aren’t just moving quickly; whether they’re in the front or the back, they’re absolutely flying and flowing over, under, and amongst one other, checking computer screens, cooking, bagging, taking orders, etc. Another customer at the counter looked at me in the midst of a particularly heavy rush they had, saying he could never do what they do. «I’d be on the floor crying,» he said in amazement. (I just heard the general manager say they did a record breakfast today.)
I’ve been to other McDonald’s in Lexington whose customer service and cleanliness isn’t nearly as good. They go above and beyond here. On top of that, my breakfast and coffee were great.
I had a great experience here today. I’m looking forward to my next breakfast, drink, or salad here!

My son and I stopped here for breakfast yesterday and it was awful. We got pancakes to share while there and a chicken biscuit and bacon biscuit to go. The pancakes where fine. We get home and get ready to eat our biscuits and after opening them we had to laugh. My chicken biscuit was decent, kinda cold in the middle, but my sons bacon biscuit was the saddest biscuit I’ve ever seen. It was a big biscuit with a single piece of bacon broke in half and served… It was pathetic… The girl charged me for a bacon egg and cheese biscuit so therefor I paid like $ 3 bucks for it! I will post a picture of the AWESOME biscuit lol…

I will continue to have faith that one day my order, a non fat hot mocha, will come out of the window as such. Today it came out Carmel iced.

We just ordered enough breakfast for an army. Or a hungry football team. And the order was RIGHT!!! Hot and fresh. Service was super nice, polite, and well groomed (hygiene is important to me at a drive through — reflects the cleanliness of a staff to me).
Two drive through lanes moved pretty quick.

What you expect from mcdonalds we went thru drive thru ordered a Big Mac and a large fry, $ 6.75 WOW, mcdonalds is not cheap, when you consider you can get a chicken pot pie and a house salad at cheddar’s for $ 7.29, I think McDonald’s is too expensive especially considering their start wage of minimum pay. I will say fries were hot and Big Mac had good taste but I enjoyed upset stomach afterwards.

One of the worst in town. Can’t remember ever not getting cold fries here and the order is wrong about 90% of the time. Seems to be staffed completely with morons and teens who don’t give a flip.

Fast friendly McDonalds here. I don’t even think I had to apply my breaks while going through the drive thru. That is awsome. I just got 2 coffees so can’t say much about their food and didn’t go inside, but I am very impressed about the speed of their window service. Great work.

Terrible. This McDonald’s was recently remodeled, so it looks nice. Gorgeous facility, but the people are rude and will only give you TWO sauces for a 20 piece! And if you ask for a 3^rd they give you an attitude! Will never go back.

Thursday evening, rush hour, lots of customers but only one register open… enough said!

This McD’s seemed clean and sort of friendly. There were a lot of people working that day, but I still had to wait way too long for a fast food place. Maybe I just came during a rush, but I don’t think I’ll go back.