Pillar To Post

We’ve used Pillar to Post for both our home purchases in Texas. First for our condo a couple of years ago and now for a rather more grown up house. Both were excellent jobs — this week Kyle did an extremely thorough inspection and gave us a very clear run down of his findings — as well as winging the report over to us within 24 hours — and all for a seemingly very reasonable fee.
Pillar to post probably aren’t the people to use if you’re buying an older home and need a full engineering /​foundation report etc — but for checking over a new build I can’t fault them at all.
I hope we don’t have to move for aggeessss but if we do I’d use them again in a heartbeat.

The inspector did a very thorough job on our new home.

Steve Walden was exceptional! Courteous, professional, thorough. Explained results and photos taken. Most personable and reassuring about results and action to be taken.

Just used Pillar to Post for a home inspection of a property I am about to buy. David was on time, very thorough, and explained everything in terms even I could understand. His detailed report arrived promptly within 24 hours. There is a growing backlog of home inspections in Austin. I was very happy PTP could fit me in and get the job done.

This has been the worst home inspection experience ever! We hired Pillar to Post to inspect our new house. They were very courteous and on time to do our inspection, however they neglected to cover various items that have now totaled over $ 6,000 worth of repairs and broken equipment. First of all, our house has 2 dishwashers. In their report, they said that they were operable and did a full cycle. We don’t understand how this is possible as both dishwashers do not heat up to dry the dishes and 1 dishwasher has a 2-​inch diameter hole in the bottom of the inside of the machine. Its visible to the naked eye, all you have to do is look between the bottom rack grades (if you’re too lazy to pull the rack out!). In addition, we have come to find that both dishwashers have rusted out racks. So both machines now need to be replaced. Then we also recently discovered that their are several propane leaks in the house, including 1 on a furnace who’s leak could be detected by smell alone! We have tried calling and emailing them to discuss this matter and to find out how they plan to remedy this with us. However, its been 2 weeks and we have yet to hear from them! Had they covered this in their report we could have asked for the prior owner to fix these issues or requested a discount. As it stands now, we are having to foot the bill for all!!! DO NOT HIRE THIS COMPANY! They were recommended by our broker, and I have already informed them that they should not recommend them again!

Purchasing a used home is an intense process. Many things could be wrong within and lurking just below the surface. This is where a good home inspector and company come into place. I did my research and spoke to 3 different companies. I chose PTP based on the phone call with the owner. He was knowledgable, kind and was willing to address my specific concerns.
I chose my package, picked our date and arrived at the property with iPhone in hand (to take notes, photos, etc). As you can tell this was my first time… lol
I really liked our inspector. smart guy… But there were several places where this inspection fell well short of my expectations.
The inspection started off well… Up to the point where he informed me of the huge number of inspections he had done this week and was having difficulty getting the brain and mouth to work properly.
At this point I wanted to say «Sir, I need your „A“ game… I’m about to make the single most expensive purchase in ones life… And your having word/​brain drain issues».
I instead choose wiser and chuckled and we moved on.
During the next few parts things seemed standard. Matter of fact there were a few times where he pointed out tiny issues and explained to me the standard cause.
He even made it a point a few times to help me get familiar with our new home. But I noticed a pattern of discontinuity and there didn’t seem to be a pattern of best practices.
One outdoor hose connection was checked but not the other.
This was made evident by the way he would jump from one thing to the next.
The most disturbing thing to me was the heater. It was never checked.
This is how it happened… He checked the AC side and finished in the house. He stated he would check the heater (which is gas) after he checked the sprinkler system. This never happened. I didn’t remember as I was too busy measuring and such.
After we left and we were driving home, my wife brought it up. We sat on it to see what the report would say.
The next day At 8:43 am I received a phone call from the inspector. He called to inform me of something I already knew… he missed the heater. I assume he was working on the report and came to the heater part and realized he had no notes or readings…
He said he would put in in my court as to what I wanted to be done. I stated I would like it inspected. It may be working correctly but I would kill myself if there were and I told him «na… don’t worry bout it».
He went later that day and inspected it.
I gave all this information to the owner at the time this occurred.
I will say that after using their services I have had more phone calls from 3^rd parties about this and that (Alarm system, home warranty, ect) I guess I got on a national list as several of them stated «did they not inform you we would be calling?»
Well… I’ve learned my lesson.
and will be sure to take a different approach with my next home inspection in 10 – 15 years!

I couldn’t be more satisfied with the service I received from Pillar to Post. They were on time, competitively priced, extremely thorough and friendly. Additionally, the follow up service is awesome.

Pillar to Post saved my butt!!! My wife and I are purchasing a foreclosure property. The house has some moisture stains on the ceiling but no active leaks. The underwriter, as part of their buyer protection process, wanted proof of no active leak. Pillar to post came out the very next day and performed simple moisture testing to prove no active leaks. Steve didn’t charge me for a whole new inspection. Just a small fee for the service i needed. They were super friendly, fast, and knowledgeable. Call these guys for all of your inspection needs. They do way more than general inspections. If you need moisture inspections on a new property purchase. CALL THEM! They also have infrared cameras (which most inspectors do not have). This allows them to take thermal imaging photos to assist in finding hidden moisture in walls and ceilings. I cannot brag on these guys enough! Call them!

I was totally satisfied with the help and service of Pillar to Post. I was in a bind and the stopped to help me with my emergency. I had no idea my house was going to sell as fast as it did and I immediately found a new one and needed to close ASAP. Pillar to post was there to help and make sure I was taken care and FAST. Thank all who made my dream house come true. You guys truly ROCK!~

The only reason I gave them 1 star is because you can’t give zero. They seemed to have their act together when arranging the inspection. I had spoken to several inspection companies, including the one that had inspected this house before. They all said it was a 5 hour job. P to P sent an inspector out and he was gone in 2 ½ hours. This was inspection that we paid nearly $ 800 for due to the size of the job. I’ve had previous houses that the inspector spent twice the time for half the price. When my agent saw the report she said it wasn’t very detailed. Not surprising since they rushed through the job.
After the inspection, I was sent a survey asking for feedback. I gave the feedback that I was disappointed and didn’t feel I had received sufficient value for the money I spent. Did I get a phone call? No, I got an email from Steve (I assume he is the owner) telling me I was wrong. Unbelievable!
We haven’t moved into the house yet, but were there today checking on some things and we’ve already found obvious things that were missed.
I would strongly recommend you find another inspection company unless you want to overpay for shoddy work.

Kyle from Pillar to Post handled my home inspection and he was fantastic to work with. He found a *lot* of issues (it’s an old house), took detailed notes and pictures of everything, and was very patient and willing to answer my numerous questions. The pest inspector (separate company) was running late due to a traffic accident so he even hung around with me for an extra 15 minutes until they arrived.

I cannot say enough for these guys. They saved us several hundred dollars… went to do an inspection on a home we planned to purchase and wouldn’t take our money because the home was in such disrepair. They could have easily taken our money and delivered the bad news. He took the time to wait for us to get to the home and walked us through all the problems he found, big and small. Said he wasn’t trying to get rich of someone elses misery and suggested we use that money on an engineer if we were dead set on the house. When does that ever happen?! Will be using them again for sure!

Call someone else. The inspector was nice, but missed several large and very costly items. Very disappointed.

They inspected the house we were purchasing. They missed at least two obvious leaks, the dryer plug was not tested for voltage, the phone lines inside the house did not work, did not check the water heater, and would not warranty anything. They charge QUITE a bit to just do the inspection to have missed so many obvious things. I will never recommend them.

We used Pillar to Post on our recent home inspection, and the crew was great!
Everyone was courteous and professional, and I was extremely impressed by the amount of care and detail that went into the inspection. The inspection report was very thorough and these guys managed to print me a copy on the spot with their portable printer!
I would definitely use them again.

DO NOT USE!
Missed a very obvious leak in the kitchen sink that was visible and available for inspection. I had to have a plumber come fix it. When I mentioned this they said they would «investigate» and get back via USPS. They deny there was any problems and take the word of the inspector that he tested. If it was truly tested, then the severe leak would have been identified.
DO NOT USE!

I have used Pillar to Post for 3 home inspections, and have been continually impressed at the thoroughness and knowledge of the inspector. Robert advised me which issues were normal for the age of the home, and which to be alarmed about. I have been very pleased with the advice I was given. The written report includes photos, explanations, and recommendations, and is presented in a professional-​looking binder. I would recommend them to anyone needing a home inspection.

They performed a full home inspection for a home I was under contract to purchase.
It went great. I have used this company before for a previous home inspection and used them again for this one because of the exceptional job they did previously. They are extremely thorough.