Ohana Nail Spa

Awesome experience today at the nail spa Peter did an amazing job his staff is knowledgeable and everything is clean I had an amazing massage with my pedicure service was fast and friendly

Gave a quick call and then arrived for basically a walk-​in appointment. Short wait and had a nice pedicure. The gentleman who did my pedicure did a nice job with a great massage. Price was reasonable.
The look of the salon is nothing to write home about and could use a little decorating touch and probably a decent cleaning.

Located in harbor mall in the back side. This is my third time here and it was a little awkward at first. The owner I assume is it a Vietnamese and he greeted me with hello. I was 10 minutes late to my appointment and he seemed a bit rude about it but then he told me to pick a color. So I went to pick my color, and he told me to sit at his station which is located right across the sink area. This is my only third time here so I didn’t really know what to do at first. When he started to do my nails and put the acrylic on he didn’t ask me really much questions like if I want to my nail shaped and if I wanted any other services or if I need like a nail design so that was kind of like a knock off of the star that’s why I will be giving three stars. I told him I wanted a almond shaped mail and he’s like oh I can’t do that because I already put the credit on so maybe next time. So I was like okay fine that’s okay so I picked out this pink color and it’s really cute and I showed him this nail design after he did that one color on my nail and he’s like well that’s going to be kind of an extra charge and blah blah. So I said yeah that’s fine. So this other lady I think her name is Jennifer she did at the nail designs on my nails and it turned out pretty cute I wish she did a better job honestly. But for the sake of my nails they’re cute and I really like them from far away. Up close it looks like I kind of did them myself. The design is a little messed up but whatever. I’m not sureif I will be going back to this nail spa again. There is no music and they don’t really make you feel comfortable. It’s kind of intimidating.

Got a gel fill done this evening by Peter. Peter is awesome in what he does. I would recommend Peter, Mindy & Michelle.

This place is dirty and unfriendly. I called and got an apt for 11 am. I showed up on time and they had no idea about my appt. He told me to sit down and a woman came over– I think she was the owner. She got up twice for no apparent reason and left me sitting for several minutes while she looked through some papers. She would not do my nails natural and picked a color for me hmmm — they charge extra for color. They towel was dirty, she used a very dirty used Emory board and buffer. I hope I don’t get an infection. Next time I will pay the high price at the Hyatt. It will be worth it to have someone who is friendly, and more importantly use clean, new implements.

From a price to value perspective, it doesn’t get any better than this.
The atmosphere is a bit clinical — it’s not a day spa and you AREN’T paying day spa prices.
I had a phenomenal no-​chip/​shellac French pedicure by a woman who used to live in Santa Barabara. It’s like the no-​foam-​decaf-​three-​shot-​4-​pump mocha of pedicures. A bit specific with a high margin for error. But mine was perfect.
I’ve paid up to $ 115 for this pedicure elsewhere. It was less than half of that at Ohana (maybe $ 40?) and one of the very best I’ve ever seen.
Paying half the price for as good a service — I’ll take it!
Nobody is offering you champagne at the door here. It’s inside a strip mall. But everybody was very, VERY friendly and I can’t express how relieved I was to get somebody who knew how to do a good no-​chip pedicure. French, no less!
What’s more — these were some of the better massage chairs I’ve ever sat in.
It’s been at least 2.5 weeks since my pedicure and it looks like it was done yesterday.
I’m so happy to have found Ohana and I will be back!

Let me first start off by saying please don’t go here.
I went in for a pedicure about 20 minutes after they opened and there are were about 6 employees sitting down chatting. It took a second for someone to help me. None of the chatty employees sitting down offered to help me; it was one that walked up and noticed me there. I picked a polish and sat down. The girl who originally started my pedicure did an awesome job, however another older lady came and started bickering in Vietnamese and reaching her hands out to take the polish from my original nail tech who seemed hesitant but eventually caved to the other lady. They switched in the middle of polishing my nails which is completely unprofessional. The older lady finished me up and told me to go sit down in a chair. She got a bowl of water and told me to soak my nails and walked away. She left me there for 25 minutes while she went in the back room and walked around. A really nice guy doing someone else’s nails noticed me and yelled for her and told her something in Vietnamese. She came and got me and made me move to another chair. My manicure was pathetic to put it in the nicest way possible. She didn’t even get the dirt from underneath my nails and put 2 measly coats on (I can still see my nails underneath) all while leaning over frequently to see what other employees were doing. She mumbled something toward the end that sounded like an apology but I couldn’t see her mouth moving or hear her so I don’t know. I didn’t tip at all and I feel bad, but the service was horrible and didn’t deserve a tip. Go somewhere else.

I liked this place when they opened but Oh My God it has gone downhill. I got a set of gelish in May 2014 done by Michelle (owner?) which was good but since then, my 3 other visits have been dismal. I went to different people each time hoping it would get better but it seems the opposite.
I went in today for a spa mani/​pedi with dark, new Essie polish and asked for simple design on one big toenail. Brought a picture of what I wanted, a silver firework exploding. and after only two streaky coats of the dark color, she made a pattern with white paint that looked like a bird pooped on my toe and then puts some silver glitter on it. So I decided to just go plain. No big loss… Whatever. It’s my feet… They’re far away from my face. Lol.
She does my fingers — terrible hand massage– and then I go in to get my forearms waxed. First issue, she used reading glasses to look at my arms in the salon but doesn’t bring them with her into the waxing room? So I’m getting slathered with hard wax and she’s leaving clumps of hair I have to point out to her. I’m white with dark brown hair. :/​she finishes/​I give up. We go out to the main area and I asked her to clean up the polish a little because it’s all over my fingers and cuticles. Then I notice how streaky it is and asked her to fix the two REALLY bad ones… She tried but the top coat made it bubble!
I felt like I was asking her for something she couldn’t produce, paid to escape and we left quickly. She seemed like a nice lady but it was really bad workmanship. I’m not exaggerating… Look at the pictures

Came to this salon for a pedi. Staying at the Marriott across the street and didn’t want to pay resort fees. I had Julie who was so kind and patient. She made me feel relax and happy about my experience. My mother went to the owner to do her nails and she was short temper and hostile. My mother asked her a simple question and she responded rudely. Customer service skills is needed if this owner wants to keep her shop. Customers shouldn’t leave feeling discouraged from their experience. The owner needs to remember that her business is running due to customers like us…

Went here because my no chip lasted 9 days on my vacation but we had another 6 to go and my nails looked so bar so I had to get them done while in Hawaii. I saw this had 4 stars and went with it, but regretted it. My $ 40 no chip looks just okay, lots of bumps and hairs under the polish and I hate that!!! The towel she would dry my hands with was cheap and shedding and she would never bother to get the crap off my nails before painting it. I pointed them out multiple times but she kept saying she would fix it, then she didn’t. And the hand massage — awful. It was just oil, no lotion and she just did the same motion over and over for about 30 seconds on each hand.

Great prices, $ 50 full body massage and $ 40 mani/​pedi.
The massage was great, I was a walk in and they called a big guy while I was getting my mani/​pedi (love their massage chairs). He went home right after my massage, he did such a great job, from my feet to my hands. Was perfect. I will definitely come back.
It was nice to be able to walk in and get service.
They have a free parking and are located across from the Marriott at Kalapaki beach.

Ok, normally I would give this place a 4 star rating, however today I will give them 3, when I should give a 2. Reason being: the guy not only accidentally cut my cuticle on one finger, but cut it even WORSE on my other finger — and it wouldn’t stop bleeding!!! OMG! Now, I’m a rather nice and polite person, so every time the guy said «sorry» (and yes, he was pretty remorseful), I was like, «it’s okay, I know you didn’t mean it…» I mean, wthck was I to say?!! I’m nice! Anyway, I LOVE the color: four coats of gelish pink smoothie. But oh my! My fingers are SORE! Their remedy was a bottle of blue stinging antiseptic liquid and compression. I wanted to be like, «please don’t touch me no more.» But he was so sorry that he threw in a stinking deep tissue arm and hand massage I thought my arms were gonna dislocate out of its sockets. So I kindly smiled, and went to pay, and the lady charged me the normal. I asked for a discount and told her about the cuts. IT WAS OBVIOUS, people. And then her face got all cold and no emotion. She tried to get me to sign the slip and then spoke Vietnamese to the other lady who turned out to be the owner, and long story short, she ended up not charging me. She said the guy was nervous and new. I even insisted on paying some, because aside from the unintentional but brutal cuticle cuts, it was nice. I’m just concerned of an infection. So my nurse cousin said to put some neosporine on. DANG! Well, the owner said to not pay. Oh, btw… the other lady… the one who rang me up first, her resolve was to «talk to the guy» who did my nails. Seriously, the way she said it was as if she had read some kind of American Customer Service «How-​To resolve conflict» technique and was trying to recall the technique and apply it on me… minus the emotion or empathy. I mean lady, you don’t need to talk to the guy, he just spent 15 mins trying to stop my finger from bleeding, uh, HE KNOWS! Im not looking for you to scold the boy, just tell me that I don’t have to pay the full price of this thing! Well, I am grateful for the owner for not charging me. But she didn’t seem too happy with refunding me, but I think she did the right thing. TIP: Ask if the nail person is new. And bring Neosporine. I Ony know if I want to go back again. I’m scared.

Pros: affordable, free parking, takes walk ins
Cons: My manicure barely lasted a day without the nail polish starting to chip.
Next time I visit Kauai, I dont think I’ll be getting a manicure from here.

Back in April, I went in to get a full set of acrylic done for a pageant I was in. So I make an appointment and go in, my nail tech is Susan. She starts on my nails. She seemed super distracted, finally she brings out an iPhone and she asked me how do I look at text messages? I can’t find it, I thought it was a language barrier thing so I helped her out. Come to find out the iPhone isn’t even her phone, it’s her boyfriends phone. He’s cheating on her so she took his phone to try find out who this girl is calling him hunny on the phone. Ready for it? The cheating boyfriend works in the salon too! So the whole time she’s doing my nails she’s on his phone calling every number in his phone book. Keep in mind he’s in the same salon so every 5 minutes he’s coming in and out of the room saying can I have my phone, give it to me, and Susan responds with a FXCK YOU so he responds with an eff you back. So I’m sitting there tryna get my nails done and Susan is over there yelling at her cheating boyfriend. Then when he left the room she would be on his phone calling all the numbers in this dudes phone asking all of them who they are and why are they in her boyfriends phone. In the end an hour and a half appointment turned into 3 hours, and my nails were crooked. Ohana Nail Spa is OUT.

I got my nails done yesterday! And I’m in love with them! Perfect length for me! I brought in my own color and went for a fill. Called in and made an appointment and she took me in right away! I’m definitely coming back here again. They have reasonable prices.

The good:
I walked in and got an appointment right away.
The main room is clean and nice.
Free parking.
Convenient location.
The not-​so-​good:
I was not greeted with a smile or a «hello» by the lady who did my nails. She looked positively pissed. I did hear one employee talking about her (right next to me) so perhaps she’s annoying or something.
Each nail cost $ 6 dollars extra for crystals/​gems.
I asked for a specific design and I showed her a couple of pictures of it. (Disclaimer: It was a past design that had been done on my own nails and I took a picture of it. This wasn’t some Pinterest hijacking.) Her English was not very good and when I double-​checked to make sure that she wasn’t going to give me a glitter-​fade (because she brought 3 different kinds of glitter), she said «You don’t do nails. You don’t know what you’re doing. I do nails. I KNOW. YOU don’t know.»
Wow. That shut me up.
After that, she got up many times and took for-​ev-​er. The end result was not what i wanted at all. Maybe the person who did my original set was highly skilled, but this nail job felt like a second-​grader had designed it. She did my toes too, and I was a little shocked at the apparent lack of symmetry.
I felt a bit of tension with the workers and my manicurist. It made me wonder about the dynamics of the place. There was a blonde tattooed lady who was working on some girls, and she seemed friendly and nice and was the only person working there to actually smile at me. Because I am so sensitive, I was sitting in my chair wishing that I had her helping me instead. The other customers in the store seemed to be having a nice time and would probably give Ohana Nail Spa a better rating than mine. They were all laughing and giggling. My experience was different.
I would not go here again because:
I am extremely sensitive to the way people interact with each other
and
my nails looked regrettable at the end.

I had a nice experience, had a French Mani with gel. She did a good job and was very detailed when cleaning up my cuticles.

I am visiting from California and needed a mani/​pedi whiole I was here. Had to do some stuff in Lihue so I decided to try Ohana Nail Spa. They were polite and helpful on the phone, were able to change my appointment time when I had a change in child care situation, and they did a very nice job. The salon is large, clean, and well-​ventilated. The staff was all very friendly and they did not rush at all.
I would definitely come back here next time I am in town.

I got gel nails done by Michelle. She did an amazing job! It’s been 3 weeks now and my nails are the longest and strongest they’ve ever been. 3 full weeks and no chipping or peeling. I got a faded color design so she also recommended I put clear polish every week to fill in the grown out part (since I’m off island and won’t be back for a while to get it redone).
I also had a couple pedicures from there before. Idk the names of those employees but both times were great. They give you options on what kind of scrub to use on your feet and I got the cooling gel scrub. It made my feet/​legs feel great for the rest of the day! I’m also very indecisive about what colors to pick so they let me grab a whole bunch of colors and tested them out for me.
I highly recommend Ohana Nail Spa! Michelle is so talented and has a large staff to meet any of your nail spa needs. I was very happy with the service I received :)

Nice, new salon. They have a pretty decent amount of polishes to chose from for «regular» nailpolish. However, their shellac and gel selection is ginormous. Tons of colors. Lots of pedicure/​mani stations. When my sis and I went, we were the only ones there initially, so we didn’t have to wait. When we left there were lots of people there. Some people were waiting. I’m sure you can make appointments as well.
I got a mani/​pedi. The manicure was okay. My cuticles weren’t cleaned up that well and the polish started to chip off the next day. The pedicure was great. I like the massage chairs and the massage that the tehnician gave was pretty good. I got nail design, which was cute. My pedicure also chipped the next day, which rarely happens. I must’ve hit something???
Anyway, for mani/​pedi with design, it was kinda pricey, but whatever. I like to be pampered. Friendly staff.