The UPS Store

Joel and his team pride themselves on customer service and I have to say I have never experienced anything but friendly and seemingly happy staff! I have tried many of their services from shipping, copies, printing, and even had a thick batch of papers bound into a very professional looking book and all of them were very professional and easy to get done.

Agree with all the previous reviews; I came here to get a document notarized and the staff was extremely helpful and professional. Thank you for your help; it is rare to receive such amazing service

Like any business you’re only as good as your services and your customer service. This UPS store is phenomenal at both.
Centrally located, and with a staff that continues to impress with their genuine Aloha Spirit and enthusiasm for helping customers.
On multiple occasions I have witnessed them go above and beyond to help customers. Today I literally watched one of the staff leave the store and run down the street (with a smile that never let his face) after another customer to return something that person had forgotten in the store.
It says a lot that I am willing to travel an additional 10-​miles further then the UPS store near my home to do my mailing and shipping business with this staff… and always leave with a smile on my face with the feeling that like so many others I am a considered a valued customer.
If you need shipping services or a private mail box, I completely recommend this UPS store and it fantastic staff. You can’t go wrong!

Everyone there is friendly and professional. I have a mail box there and couldn’t be happier. I like how I can just call and ask if i have any boxes or mail so I don’t have to make a trip there if I have none. I’ve also used the computer, copier, and lamination services.

Be warned — the UPS Store in Lihue is only interested in your business if you are a «shipping customer». When I went in yesterday for notary public services, I was greeted and told that they were busy and that it would be a few minutes wait. No problem. But when it was my turn, I was told to stand in the corner & the clerk started helping the person behind me. When I asked why, I was told that «shipping customers have priority». They went on helping customers who weren’t even in the store yet when I arrived and left me standing there with no idea how long of a wait to expect. I don’t know why they bother advertising their other services if this is how they treat you when you try to use them.

My daughter was getting married in Poipu and I still needed to have her program printed. Unlike the Bay Area, there isn’t a FedEX/Kinko’s. All the printers are closed on the weekend and I can only imagine their prices. I call this UPS and Joel answers and says «yes» they can print the program. It’s located in the Kukui Grove Mall.
They need to resize it and duplex. It’s a bit tough and it takes Joel a bit of experimenting. He’s almost ready to send me to a real printer. And BAM — he figures it out and I AM A HAPPY Person! All the while, he’s not fustrated, he’s just a happy person. Customers are coming in an out and I’m noticing that the other two employees are just as happy. I had to ask if I could have some of «??» that made all three in such a great mood — dispensing one of the best customer service I’ve seen. And I work for the best airline so I know great customer service. Thank you Joel — honestly I’m still impressed by your service.
P. s. It was a great wedding!

I went to the UPS store today to get an image pack and ready to take it with me to Honolulu. The store manager was so helpful he went beyond my expectation. He packed my package and help me to my car, since my car was a ford mustang my box wasn’t going to fit in the car. So he ran back to the UPS store and get rope to tie the box to the trunk to keep it in and from damaging. I will never forget the great customer service you provided. Great customer service will always bring customer back. Great job UPS STORE!!!

This place always has a notary available. The employees are always kind and attentive. It is a small place but they are very professional. You will get great service here:)

My previous experience with public notaries and UPS on the mainland left me with a sour taste in my mouth (can anyone say «major rip off»?). So I wasn’t too happy about the fact that we had to come here to have a document notarized so that our 4 Runner could be shipped and picked up by friends between Oahu and here (Kauai).
Gritting my teeth and prepared to fork over $ 30 for ONE signed piece of paper I was instantly won over and gratified by the kind gentleman behind the counter who quickly and CHEAPLY ($ 5!!!) notarized our document. Maybe it’s just way mainland UPS seems to be so cavalier and uncaring about your things that makes this UPS stand out. If I ever need them in the future though I know it won’t be painful or expensive if I come here.