Worst gap I’ve ever seen! The store is a mess and hardly has anything in stock, and the whole time I was in the store no employees were in the Gap Kids side. Very disappointed.
Carlos S.
Rating des Ortes: 2 Chicago, IL
Clothes on the floor, under clothes racks, thrown on the shelves, hangers on the floor – what happened here? This location is pretty small and feels messy and disorganized. It looked like an elementary school field trip had torn the place apart. Also, their selection of men’s clothing is very limited. I prefer the larger, cleaner, and more organized Old Orchard location that has more selections.
Katarina X.
Rating des Ortes: 3 Chicago, IL
I am here on a mission to buy shirts for my man. Gap has thwarted my efforts. This Gap seems to stock men’s sizes Small and Medium exclusively. Not sure how or why that happened– Gap used to have a range of sizes– great, opaque cotton TShirts in fresh colors, slim athletic cuts and I would easily buy 4,5,6 at a time to spare him(from having to shop or wearing stuff with holes) but have him look good and enjoy what he is wearing! A Large or XLarge may be impossible. I searched every shelf and rack obsessively, having accepted this mission and determined, tried not to fail. Gap quality has always been hit or miss but a definite miss is tee shirts so thin you can see thru them on the hanger– I’m not buying that. «Worn like a favorite» means it shouldn’t be sold at a retail but only at a thrift store price point– shirts worn with holes– trust me, he doesn’t need more of those. I’m not buying that either. Catchphrases like«Happy Tress» featuring Bob Ross? No. No, no, no never no non no nien no basta no. It isn’t ironic, it isn’t iconic, that is embarrassingly ridiculous on a grown man. I’m not only not buying that, I’m fleeing from it. Plain, opaque TShirts– no catchphrases or pockets or holes or wear evident(psst– go to Carson’s, Calvin Klein, you are welcome) are not present. Even with friendly staff helping, I had to go elsewhere. I did however enjoy the large selection of summery women’s dresses! Lots of fitted top, flared skirts and minidresses So my mission failed but I look very pretty.
Anna K.
Rating des Ortes: 4 Chicago, IL
This is my favorite Gap in the area. Why? Pros: Best clearance racks. I just bought 2 sweaters, a tank top and a long sleeve t-shirt for $ 38. Not a lot of traffic. Friendly staff that always greets you and strikes up a conversation. Cons: Can be messy, but honestly it’s not ruining my shopping experience. I generally go to this location more than any of the others in the city. I’ve made returns and I’ve never had any issues. They’ve even helped me find items at other gap stores.
Claire C.
Rating des Ortes: 2 Chicago, IL
I would have liked to write a better review, but I feel let down. I saw a sticker that said 3 for $ 15, so I grabbed three and went to check out. When she rang them up, they were at full price so she checked with one and apparently only one of them with the sticker(which tend to fall off) was actually marked down. I said they should more clearly mark their sales. All of them were the same company and quality. She probably should have given me the price on the sticker. It wasn’t her fault but she should have been informed of the sale, not guessing.
Amy C.
Rating des Ortes: 2 Hoffman Estates, IL
Hm, it seems like they have the basics here however… It would seem relatively simple enough for someone on staff to say a simple«hi» or «hello» if they see you. I’m usually greeted at least 2 – 3 times at every Gap store I’ve been to, but not one person did so at this one. I think I saw 1 person working(this is how deserted it was), in the back, at the sales area, right in the area I wanted to look in. Since I’m so used to great service at other Gaps I’ve been to, asking me if I’m finding everything okay, if they can help, and seriously going out of their way to greet me, etc., it was really weird not having the person I THOUGHT was working to not say anything to me, much less be standing right in the area I wanted to look. Just sad.
Ana M.
Rating des Ortes: 5 Chicago, IL
I love gap, their jeans are the best(although a little pricey) but they always have good sales :) I prefer the Old Orchard location.
Lyric S.
Rating des Ortes: 1 Chicago, IL
After sitting on hold for over 25 minutes waiting to speak to the manager about buying a pair of $ 60 cropped pants with hems that fall out after ONE wash, I am a little reluctant to ever shop here again. First of all, sitting on hold for 2 minutes is unacceptable. Second of all, you would think that the Gap would fix the problem with their pants hems constantly unravelling. So after holding forever, I was told to call the Gap customer service hotline… How about making it EASY for your customers to return you defective products vs. jumping thru hoops. No more Gap for me, sad after 30 something years of buying their clothing…
Jesster A.
Rating des Ortes: 3 Evanston, IL
First off, when it comes to re-dressing my husband, I gave up years ago.(Though I still like to UNdress him, but that’s another matter altogether…) When it comes to lounging around in the privacy of one’s own home, it matters not if your wardrobe comes from Target, the Gap or Neiman Marcus. Comfort is the operative word. UNLESS You are seriously on THEMAKE — in which case you may have to dress a certain way in order to have any hope of ultimately being undressed — and since undressing often starts mentally, with the eyes and the imagination, clothes may«make» the man or the woman. However, in the sanctity of one’s home,(assuming one is doing their part in more meaningful ways to «keep the fire» alive) there SHOULD be a Comfort Zone. Aside from saving big bucks, you want to shop a store where the checkout girl almost most assuredly will not be wearing a Super-Wonder Bra and the Single Moms are single-minded about exactly WHO they wish to castrate. Your wife should appreciate your consideration of HER in this matter. Unfortunately, my friend, I do not know of such a store. But will let you know if I come across one.