Elizabeth Arden Red Door Spa

I have been going to the Red Door for many years. I actually was there the very first day that it opened. Unfortunately, the bad experiences have outweighed the good over the years. I have given them plenty of opportunities to prove me wrong, but they have yet to do that. The only reason I continue to receive services is that I have an amazing stylist, Gaston, who rises above it all. The front desk staff have been uncooperative, many times inaccessible, and often times downright rude. While receiving spa services over the years, (which are pretty pricey considering the lack of customer care) I have had clothing stolen from my locker (including my underwear… ewww). I have been approached by spa staff providing services to me offer me «private services» at a much lower cost away from the spa. Very uncomfortable to be on a table getting a massage while the Masseuse is promoting their side business. Ackward! I have also put up with toilet seats so loose they were ready to fall off the toilet, doors with broken locks and being left to find my own robe and slippers because there were no staff to be seen. Tonight’s experience has been the worst by far. I have an important event tomorrow. I made an appointment with my stylist to install some hair extensions. I have done this several times in the past. Prior to my appointment, the manager (who was responsible for ordering them) said a deposit up front was required. Even though I’ve never been asked to pay a deposit before. I was told salon staff would contact me for payment. They never called. A few days went by and I decided to contact the manager. As usual, the phone went unanswered. But I did receive a call back. The manager explained that the deposit has always been standard but not enforced. She said this time she would «let it go», but next time I would have to pay. Lucky me… She said the extensions were ordered and should be delivered in 2 – 3 days. To my astonishment, my stylist contacted me and said they did indeed arrive and we were ready for install. I was thrilled that it all worked out before my event. Tonight when I arrived, Gaston looked at the stack of extensions ordered. None were my color and they could not be used. The manager was once again nowhere to be found so I asked the front desk to contact her. The front desk told me she would be giving me a call within 10 – 15 minutes. I tried to give the manager the benefit of the doubt. Maybe they couldn’t reach her? But staff confirmed to me that they were able to reach her and discussed it in great detail with her. I guess she didn’t feel a long time clients’ issue is worth her time to help resolve. It is my belief she didn’t want to discuss it since she was the one that placed the order in the first place. Once again, I am deeply disappointed to say the least. This spa has the potential to be a gem in the west valley. It’s unfortunate they can’t provide any customer service or hire (and keep) competent managers to lead the Red Door in the right direction. Gaston is fabulous. But be wary of the spa staff. The spa staff come and go so rapidly, it should be renamed The Revolving Door!

Went here for the first time a week ago. I was overall impressed with the spa, even though it is definitely on the more expensive side for services.
One thing I wish they had told me over the phone was that you get to use the spa facilities after your appointment (pool, sauna etc.). I did not know this and therefore did not bring a swimsuit, so I was left slightly annoyed by this.
The staff was friendly and the facilities were nice and tidy.

I’ve been working so many days straight in a row. My days were starting to run together. A friend of mine recommended this place. I booked a Spa Day for myself. It was amazing! The mens changing room was so large and isolated. I took advantage of the sauna, steam room private hot tub and private shower. The customer service was top notch! I spent the whole day getting pampered. Not to mention an awesome lunch pool side. I love this place. Already booked another spa day.:)

I accidentally posted this with you at the other Elizabeth Arden location — this incident took place at this location.
Well, according to my doctor, the second degree burn I sustained at the spa couple of weeks ago is starting to heal. Comparing photos from right after the event until now, things are objectively better even in my eyes. While there, I slipped on some water in the sauna area and brought my right wrist down on the heated grill of stones. I notified the manager and requested some burn ointment (after she stared at me confused about the next step) which I was given but aside from a mildly solicitous «may I get you anything else» nothing done for me at the spa. I have requested burn ointment at least four more times. I didn’t want to make a scene because I was there for a girlfriend’s event but my arm hurt like hell. I wasn’t able to have the full manicure experience as the paraffin was too hot for my wrist, and again, the manager nor anyone at the spa seem to care. Only my manicurist. Forget about offering a discount or adjusting any of my services to accommodate my injury, just pretend to care. I’m not one to make a fuss, and again, I didn’t want to ruin my girlfriend’s event– but this was one of the most horrible experiences I’ve ever had in my life and I was really mad that the manager didn’t give a damn. I have been a long time patron of Elizabeth Arden spas in Chicago and I’m deeply disappointed in Elizabeth Arden for the way I was treated at their Phoenix spa.

My hubby bought me their Ultimate Package that came with:
50 min. Hot Stone Massage
Major Facial with Microdermabrasion & Face Mask x2
Olive Oil Mani
Olive Oil Pedi
Hair Shampoo & Style
Makeup Application
Here is why I can only give 3 stars– you are paying for the experience of the atmosphere, not the quality of their product or service. The quality of the service (massage, mani, pedi, hair, makeup) is comparable to going to other less expensive competitors. I’ve never had a facial, so I have nothing to compare it with. The massage was fine, although I asked the therapist to focus on my left side (physically showed her and vocalized my request) and she started on my right and worked the right side, not left. The mani and pedi were exactly what you’d get at an ordinary salon… EXCEPT my nails chipped the next day. They let me come back to have them fixed (where they then removed a lot more of my cuticles, thankfully) … but again, two days later and the Polish is peeling again.
On the bright side, they do have a sauna, steam room, and jacuzzi to hang out in during your visit. So… that may be a factor in the high cost.

My husband bought me $ 400 in gift certificates to Red Door Spa between my birthday and our 10 year wedding anniversary. I’ve been holding those gift certificates since the beginning of the year. I kept putting off making an appointment because the only location I was aware of was in the Biltmore and it’s hard to find time to make it there.
Finally, being on vacation this week and knowing I was not going anywhere I decided to make an appointment. When I googled it to get the phone number I was pleasantly surprised to discover that there was a Red Door Spa just down the road from me! (If I realized that I would have made my appointments months ago!)
When I called to make my appointments the girl on the phone was very helpful and informative, making sure to advise me of the amenities that I would be able to use while here for the day. I am thankful she did because I was able to come prepared with my kindle and bathing suit. I booked an 80 minute hot stone massage, a Signature Facial, an eyebrow wax, and a signature pedicure.
When I showed up for my appointments the girl at check in was very nice, although once I was checked in she said I could head back and started to assist another customer. When I asked her where «back was» she was quick to apologize and asked if this was my first time there. I said yes and she told me to take a seat and a very sweet woman came out to get me. She gave me a tour of the facilities and explained everything to me.
Once the tour was completed she took me to the tranquility area to wait for the masseuse. The masseuse, Sarina, was sweet and professional. She did a great job with the massage, although I wish more attention had been paid to my hands as I had indicated that my left hand was a problem area since I work on a computer all day. Overall though the massage was extremely relaxing and I almost fell asleep several times. I have had many massages over the years at many different spa’s across the country. Sarina ranks right at the top. She used the appropriate amount of pressure, not too soft but not too hard. The aromatherapy enhancement was nice, although next time I would probably skip it and save the $ 20.
Next onto the facial/​eyebrow waxing. The esthetician, Monika, was very knowledgeable and professional. The facial was so refreshing and the head/​neck/​arm/​hand massage was amazing. Again I wanted to fall asleep! She also did an amazing job shaping my eyebrows during the wax. This was only my second facial in my life, so I don’t have a lot to compare it to, but I really enjoyed it and will definitely be coming back for another one!
Once I was done with Monika she brought me to Cindy who took care of me during my pedicure. I get pedicures like clockwork every 5 – 6 weeks. Usually I go to those walk in shops, although I have had several at spa’s as well. This was easily in the top 3 best pedicures I have ever had. She put great effort into my massage, again almost putting me to sleep. She was very aware throughout the pedicure and attentive. The neck pillow smelling of cinnamon and clove was a nice touch and again they almost put me to sleep!
Once all of my services were completed I went to the ladies dressing area and out to the private patio up back. I laid out reading my kindle for a while, then got into the hot tub where I relaxed doing some more reading. Once I was done in the hot tub I went to the sauna and relaxed for a bit more before using their showers to freshen up.
This was a very relaxing day. If you are looking to get pampered and spend a day on yourself this is the place to be. I went straight home and let my husband know that more gift certificates here would be a definite win!
An important note: Getting to their private parking area is a bit confusing. If you don’t want to park on the street, pull into the Wigwam resort entrance and make an immediate left following the little windy road all the way to the spa. (You can’t miss the spa once you come up on it.) This is the only way to get to the spa parking. I drove around for a while before finding the entrance to the spa road.

Very beautiful, clean spa. It was so relaxing and quiet. I had the hot stone massage that was heavenly. I didn’t have time to use the rest of the amenities but will next time. I had a refreshing drink in my hand at all times which I loved. Will be back to try out more treatments.

I’m a fan of Elizabeth Arden Spas. Really glad I booked a massage and facial at the Litchfield location. I really enjoyed having a ladies only waiting room and other ladies only areas. The spa common areas are clean and well stocked. The reception area staff are amazing. The service providers are fantastic.

Absolutely wonderful! I’ve been coming here every 6 months for the last 3 years. Very peaceful and perfect to relax for the whole day. Go early and stay late to take advantage of the facility. Steam room, hot tub, pool and outdoor shower to name a few. Rachel does great nails and is very sweet!

Apparently I have no luck with getting my haircut, because this is where I met my first Edward Scissor-​hands of the month.
I’ll start off by saying I go to the Red Door often enough. Kim is absolutely wonderful for waxing, Sarina is perfect for wraps, and Bill is awesome for massages. And for hair? Gaston is just wonderful, I love him to pieces. I’m also a very quiet person and every person I’ve seen respects that and does not try to talk my ear off.
The particular Saturday I went in, I made a last minute appointment and saw Jazmin, someone I had not seen before. I was pleasantly surprised when my shampoo, haircut, and paying all took less then 15 minutes! I mean, who likes to waste 30+ minutes on a hair cut?! I asked for a simple haircut, a long bob to shorten up my hair, about 3 – 4 inches taken off. Once home, I did my hair as I normally do and found out I had a new friend! My husband and I deemed him Whispy. Who is Whispy? As you can see in the pictures, Whispy is an extra piece of hair that is a bit longer then the rest of my hair. He’s the sole ‘survivor’ of my hair hacking.
So I trailed myself back into the salon and showed Alexis at the front to which I was refunded and offered to have Gaston fix it when he had a spot open.
Next day, Jazmin called me and asked what was wrong with my haircut. I think she was worried for Whispy’s safety seeing as how she really really wanted me to come in before my Saturday appointment with Gaston. After speaking with her a bit, she was very upset that I would not come in. (Anyone who reads this review, please do not tell her Whispy died, I think she’d be devastated!)
Saturday came and left, It is with heavy heart that I report Whispy was put to death
by Gaston on 2÷21÷15. I hope that Gaston gave him a proper burial.
Gaston made my hair beautiful and wonderful again and I’ve received many positive compliments. I’m very thankful that he went above and beyond to fix my hair and do it so absolutely beautifully. If it weren’t for him, I’d be swearing off all haircuts for my family considering my recent luck with hack jobs. Now the real question is, how much to take my 5 year old to him?!
In the week that I was blessed with Whispy, I was complimented with various compliments including:
Did you fall asleep and the kids cut your hair?
My $ 13 Great Clips haircut looked better.
Good morning Edward Scissor-​hands.
and my personal favorite: Look at it, laugh, shake head, walk away…

The quality of service, the atmosphere and amenities were all great. However, one thing I must say is the employees who are supposed to be there to promote tranquility and peace, did somewhat the opposite for me. I wasn’t there to get into lengthy conversations about random (and sometimes stressful) topics. I was there to RELAX. I honestly couldn’t rate the quality of my massage, facial, or manicure experience because the entire time the technicians were gabbing away, disallowing me from the relaxation I so desperately needed while I was there. Instead, I left feeling exhausted and stressed. I have been to a couple of places before where they keep quiet and just let me drift into the peaceful sounds of whatever music they’re playing, but with this place I felt compelled to have to participate in conversation, instead. With as expensive as this place is, I expected a bit more.

I received a gift certificate for Christmas. Since I work at a salon, the only thing I was interested in was a massage. I got the Elizabeth Arden Signature Massage. When I spoke to the receptionist, he said I could get firm pressure and trigger points, which was what I wanted Bc I like more than Swedish, but not always Deep Tissue. I could tell the LMT was more versed in Swedish, as the pressure was very light. She also tried to talk to me a lot in the beginning, but as I stopped answering her she got the hint. The aromatherapy aspect was nice. After my massage was finished she escorted me to the relaxation room. It was the opposite. Another LMT literally ran by stomping her feet and I could hear her nearly screaming through the door to her waiting client. I promptly went downstairs. I definitely enjoyed the fact that you can use the entire facility as long as you wish. I tried the steam room, and loved it. I do wish the receptionist would’ve mentioned this perk when I booked my appointment Bc I would’ve allotted myself more time to spend enjoying the grounds. The hostess and manager (who checked me out) were really nice and helpful. It just isn’t my scene. The couple clutching onto one another lovingly on the couch creeped me out. No guests talked to one another. Lots of people just sitting around, sipping iced tea and watching television. I can find better ways to spend my money! Would never never never pay that amount for a massage without the gift certificate. I was hoping it would be one of the best massages I’ve ever had. It wasn’t memorable and best described as mediocre.

Really appreciated getting a ‘fill’ (acrylic nails) yesterday from Simone. I had only gone to the walk-​in nail salons since moving to the area recently, but wasn’t comfortable with what I was seeing. (Lack of state mandated hygiene procedures, possible fraudulent licenses. and finally fungus.). So I figured, time for the best! The Wigwam/​Red Door was that!
The only reason I left off a star was their appointment person clearly didn’t understand nail terminology and made the appointment for a ‘polish change’.

What a great way to spend a morning on you. I love to go in an hour before my hair appointment and use the pool, sauna, & hot tub. Stylist Tiffany Shears seems to always know how to control my curls. Relax and be pampered.

This was my first visit to Red Door Spa and it was definitely 5 star worthy. My review is mainly salon specific as I went to a highly Unilocal reviewed hairdresser named Gaston. I was desperate to find someone who earned reviews anonymously rather than taking the advice of my friends which although their intentions were good, it’s led to some disasters. Gaston was polite, respectful, and patient as he listened to me ramble on about my hair struggles. He wasn’t afraid to tell me when he thought something wasn’t good for my hair and what he thinks I’ve been doing wrong and that’s exactly what I need: an advisor not a pleaser! He gave me a treatment specific treatment plan to repair and fortify my hair over the summer and gave me specific techniques to keep my hair type healthy. His directions are clean and concise; he’s a great teacher. I’ve lived in the area for over FIFTEEN years and it never dawned on me that the Salon and Spa existed ticked within the walls of the Wigwam Resort! It truly is a hidden gem for the valley’s west side. I received a complimentary day pass and I look forward to utilizing it TIPS for first timers: They need a credit card on file at all times, so prepare to give them one upon your first appointment call. Tip each person who assisted you. In my case, I left a tip for Gaston and Jasmine (she washed my hair and did a scalp massage.) Parking is available for salon patrons, but to get there you must enter main gate of Wigwam Resort, take a sharp left, and follow road towards Red Door Spa.

I very much enjoyed the time spent yesterday at the Red Door Spa at the Wigwam. I got an olive oil manicure and pedicure from Cindy and it was an incredible experience! Every employee there was so kind and attentive. I look forward to the next trip there! I recommend that anyone looking for an excellent spa experience go to the Red Door Spa at the Wigwam!

I went to the spa because I bid on and won a gift certificate at a silent auction with Gaston Andres. I showed him a photo of the haircut I normally get. He looked at it and showed me a picture on the wall of a cut he said would like much nicer, but I’d have to understand the cut may be a bit more «severe» than I’m used to. I told him to go for it. I love my new style. I get compliments on it all the time. And I can actually make it look similar to how he styled it, which is a surprise for me. His tips on using the blow dryer was the first time I’ve heard them from a hairdresser. He is 35 miles from my house, but I would definitely return.

I love LOVE Red Door Spas. I use to go to the Biltmore area one until I discovered there is one down the street from me. It is a hidden gem! This location is 2 stories of magic. With any service they invite you to enjoy the spectacular fireplaces and their lap pool. I was greeted as soon as I walked in the RED door. The staff is so awesome. It is a pretty big location, many relaxing areas, ladies only courtyard with a hot tub outside, etc!
I got the Olive Oil Salt Body Glow, Red Door Signature Massage, and Time Saver Facial for myself as a bday gift. Love the ice tea they offer there.
Olive Oil Salt Body Glow: WOW, my skin is scrubbed, rubbed, and soft. And I showered the salt off in an outside shower. It was awesome!!!
Red Door Signature Massage: Oh my, I was in and out of consciousness. I feel like melted butter after the massage.
Time Saver Facial: It was a nice express facial. Gentle exfoliation, mask, massage, & moisturizer. Nice!

Great color correction and hair services by Amy. Excellent staff… never disappointed with my experiences here.
–Kelly V.

I’ve been coming to the Red Door for a while now and it only recently occurred to me that I should « Unilocal» them. Shame on me but certainly not a reflection of the spa itself.
I go to the Red Door mostly for salon services but the spa services here are outstanding. My review though is going to be solely about the salon.
If you are in need of a good hairstylist, I have one word for you. It’s the only word you need to know and will ever need again. Gaston.
Who is Gaston? Gaston is only the most spectacular magician of hair that has ever walked the earth. Forget Fredric Fekkai. Forget Jose Eber. Ken Paves who? Louis Licari has NOTHING on Gaston. Gaston works hair miracles all while providing service that is beyond compare. He gives great advice on color and style even taking the time to teach you how to do your hair so that you too can look just like you walked out of the salon every day.
Gaston is a diamond in the rough and I can’t sing his praises enough despite the fact that I have reservations about sharing him with the world. I want to keep him to myself… but someone with a gift like Gaston shouldn’t be kept in the dark.
I will warn you… services at the Red Door are kind of pricey but haven’t you lived with that mousey Super-​Cuts hair-​do for long enough?
Call the Red Door at the WigWam today and ask for Gaston. Seriously. Now. Your grays will thank you and you can thank me later. ;)
Why haven’t you called Gaston yet?