Crain Ford

The only issue I had was that I had to call several times before I could get any answers. I’ve had quite a few cars and I learn new things about each vehicle. I know it doesn’t take all day to run a diagnostic. So turns out all my vehicle needed was a TCM module; which is the computer (brain) as one put it and it was ready by the next day.

Only had oil change and a question regarding my navigation system. Service was great and my question was answered regarding the navigation system quickly. The SD card had popped out and only needed to be refitted into the slot. Not happy that I have to pay for an update SD card. I had understood when buying my car Edge from Crain that the SD card only needed to be requested. I get updates on my Garmin GPS I use for our truck which by the way cost a lot less than the Ford Navigation System. No additional cost I just plug my Garmin into my computer and get updated maps. Shame on you Ford for ‘pinging me’ with additional cost.

This place is terrible, their managers and service department are useless. Go to a different ford dealer.

Let’s start with the address does not come up on my GPS. I called to get directions– if giving directions was a race, the receptionist would have won! FYI– when giving directions to someone from out of town, talking too quickly for them to write is rude. I had originally called on a Monday to make an appointment for an oil change AND to have something fixed. The only appointment they offered me was a Friday, which was the only day I could not do (I gave the receptionist that information). She suggested bringing it in on a Saturday when you don’t need an appointment. It took me over an hour to locate the dealership today (Saturday) and when I got there they said that two people went home sick and they couldn’t accept any more oil changes. Then the service worker also mentioned they never do service other than oil changes on Saturdays so even if they could squeeze me in, they could not fix my car on a Saturday anyways. Thanks for having me put off getting my car fixed for an entire week only to find out you can’t do it anyways. I will never be back.

I previously had a very bad experience with this Crain Ford in 2014 and swore I would never go back to this dealership. I wrote a bad review on my experience with a 1 star given. Many of my Friends had the same experience.
Now, earlier this month, I was contacted by Chris Phares, the new GM for Crain Ford of Little Rock. He had seen my review and he told me that my review upset him and that he is the new GM and he is in the process of turning around the problems that Crain Ford had presented to its customers in the past. He asked if he could try to earn my business back and that he would do all he could to earn it. So, I respect that and decided to give them another try (under this new management).
Chris personally made my oil change appointment for me, offered his cell phone number in case I wanted it and when I arrived for my oil change on my F250, from the receptionist to the service writer, everyone was very friendly, helpful and informative. I was called on my cell that my truck was ready in less than 3 hours after drop off. When I picked up my truck, I was given a summary of battery life, tire pressures, etc. and that everything looked good.
I was called at home by Chris that same evening, as he was inquiring if I was well taken care of and if I needed anything else in the future to please contact him and he would «take care of me.» I am not trying to put the GM on the spot for personal service, I’m only giving him props because he earned my willingness to try Crain again.
If the service I received during this encounter with Crain Ford is an indicator of their new service, then I would recommend you give them a new chance. I will give them another chance and hope it is equally as good as this last experience.

Where do I start. I know, RUN!!! as fast as you can away from Crain Ford on Col Glen.
From sloooooooow customer service, to a dishonorable service department, they would admit they service a leak in my oil system, to selling me a worthless Gold Plus warranty, that won’t fix my oil system, and so much more. It took them one week to fix nail in my tire, they wouldn’t take my trailer hitch off my trade without trying to charge me, it took 4 weeks to get an owners manual, it took 2 weeks to get an air bag lift system installed, it took three weeks to get a second key, and three weeks to get the door code.
Now my truck is having a $ 4000 repair done at a different Ford dealership and they wont accept the technician’s service estimation. They wouldn’t put me in a rental car,
Oh, oh, did I tell you I got a ticket in their loaner car for having no plates and no insurance papers. That took me 4 weeks to get straightened out and an act from God for them to pay the $ 75 fine.
So RUN!!! As fast as you can.
Feel free to contact me for kore details. What a horror story. Now they wont even respond to me request for a refund of my warranty. I already got screwed out of my truck, lost my $ 6000 down payment and had to get rid of the truck!

My warning to fellow consumers: pay attention to all of the 1 star ratings and DON’T TRUST CRAIN FORD. I flew in from another state to purchase a new car under the explicit (and ONLY) condition that the dealership NOT pull my credit (thereby lowering my credit score) as I already had my own credit pre-​arranged. I was given THEIR «WORD» that this would not happen. AFTER I was in Arkansas they informed me that they «mistakenly» pulled my credit without my permission and refused to sell me the car (stranding me in another state) unless I signed a second credit application thereby freeing them of their illegal credit pull. During the completion of the sales paperwork I found «errors» in the purchase contract AND extended service plan contract (both in their favor of course). They told me that the car was «new» and «flawless» but as I was driving it home I noticed a rattle; when I got under the car after got home I noticed damage in which the car appears to have previously been «bottomed out» on something. I tried to patiently work out an amicable solution to the horrible problems this dealership has put me through; the GM’s response: «We’re sorry but there’s nothing we’re going to do.» There’s no way possible that a dealership can have this many issues with selling a car and still be considered reputable. If you’re looking for a car, my advice to my fellow consumers is to STAY AWAY FROM CRAIN FORD; you’ll have better luck dealing with a more reputable dealer that stands behind their business practices and vehicles.

Horrible customer service!!! Managers can’t be bothered to call you back or even help resolve your problem!