Embassy Suites Hotel

Very pleased with our stay here. The rooms are nice and clean, the service and the employees have been fantastic. Every single employee we have encountered has been incredible, all have gone out of their way to be as helpful as possible. The price was very reasonable, and that includes a very good breakfast with made to order omelettes. I’m very surprised to read some of the negative reviews, considering what a great experience we’ve had staying here. We will definitely stay here again!

We were warned about the construction but it seems to be better. We had no issues getting here. It is very busy, they seemed to host something every weekend. Front desk wasn’t as pleasant as most Embassy but everyone else was.

ZERO STARS! Don’t expect to get what you pay for here. Literally. We just arrived tonight after driving over 5 hours and were told the room we already paid for was not available. The first desk clerk talked down to us sarcastically, blaming us for the fact Embassy Suites double booked, and when I asked for the manager snickered as he said they were all unavailable. When I asked another desk clerk to help me get a manager, the manager appeared within moments. This still did not change the fact that Embassy sold our room, that we booked over a month before, out from under us when we paid in full at the time we booked it. Poor business practice, bad organization, & rude customer service. Instead of getting the kind of experience we expect from an Embassy Suites, my kids are sleeping on a pull out hide-​a-​bed tonight when we paid several hundred dollars (plus) per night for them to be in a real bed. Management acknowledged, at least in a courteous and respectful tone, that they knew we were not getting what we paid for, but they refused to do anything about it other than moving us to another room with fewer beds. We will not spend our hard earned money with Embassy at this or any other location, and highly recommend you not to risk it either, unless you like being taken advantage of and talked down to, that is.

Clean, minimalist infrastructure. Staff is actually very nice and proactive (almost to a fault). Breakfast is edible. Descent value for price. One call out for runners. I am usually comfortable running just about anywhere, but I would plan my run in this area to stay out of the neighboring residential streets. I came across numerous unleashed dogs, and was chased one time. Not the end of the world, but made for a less than enjoyable morning run.

We’ve stayed here numerous times over the past 15 years and always had good stays. Until our most recent stay. We booked a premium room for a week while coming back for a family members funeral only to be incredibly let down. Several times we called guest services to ask for blankets, towels or try to fix the broken «premium vending machine» and they never once showed up when called. Had to call 3 times on a Wednesday night to get extra blankets delivered for the pull out. By the end of the stay I can safely say I wouldn’t give them my money again.

The staff is so friendly. From walking into the door to eating breakfast the morning after everyone really helps.
The food available at night is good enough to eat if you aren’t interested in getting out. The bar stays open late enough to have a beer and also round out the day.

My daughter and I stayed at the Little Rock Embassy, it was HORRIBLE. There was a cheerleading convention in town so we had to wait 20 minutes in line with only 3 of the 5 check in keosks open, and there were kids running up and down the halls knocking on doors and the running away. I called down to guest services just to have the phone ring and ring with no one there to answer.
Then the cheerleaders were practicing in the atrium until very late. They have an open atrium so all the noise echoed up and into the rooms.
The next morning there were multiple people that attempted to complain but they were unanswered as well.
Do yourself a favor and find another place to stay, it’s not worth the night of no sleep and the almost $ 200 price tag.

This hotel was no bad compared to some I’ve been to. The room included everything you would expect from embassy suites. The biggest complaint I have is I went to the bar from 9:30 — 10:00 and could not get served. The menu stated that it stays open till 11:00 but there was no one to serve me for the 30 minutes I sat there and waited. I’ve seen a lot of people bashing the place for parking but it wasn’t a problem for me. The people at the front desk were very courteous and helpful. The breakfast is also great plenty of variety and the quality is on par. The TV channels are kind of sluggish to flip through and the guide sends you to an overpriced movie menu, nothing more. I noticed no problems with the sheets and the bed was comfortable.

I have stayed at this Embassy literally dozens of times. It has been getting worse and worse.
Tonight is the last straw.
I am a Hilton Honors Diamond VIP, so I have a pretty good idea of what I should expect at this (or any) hotel.
I paid extra for the «premium» floor with the «unlimited» access to beverages and snacks from the key-​coded cadenza… Well, GOOD LUCK with that. The beverage side does not respond at all to requests (it displays «dispensing», but nothing happens). The snack side will turn those vending machine style «screws», but not enough to make anything actually come out. AND… To add insult to injury… there is a programmed delay between requests. So: if you punch in the code and make a request — EVEN IF NOTHING COMES OUT — you have to stand there with your thumb up your @$$ and count to 60 before you get the PRIVILEGE of trying again. But, why bother? It won’t work the next try anyway!
Also… Five days before my stay, I submitted an «Arrival Request» for crackers, fruit, cheese, and Tazo tea. Guess what? The scheduled 3pm delivery never happened.
When I checked in at 6, there was nothing there. I called downstairs and they said it would be taken care of «right away»… Took my son out for dinner and returned two hours later… Still nothing.
I called downstairs again, and they told me the kitchen was a little behind. (5 hours behind??? For crackers and cheese??). And the. Get charged $ 35???
Loads of other bothersome items… The TV channel guides have been WRONG for months. The water restrictors on the bathroom faucets make it almost impossible to use the sink. The bathroom fluorescent lights blink constantly.
The evening reception is crap, and not maintained at all… If you aren’t there in the first 30 minutes, don’t even bother.
The quality of the breakfast has gone in the toilet lately.
The shower rod brackets are ALL installed upside down (I have stayed here dozens of times, remember. It always annoys me that the shower curtain won’t stay closed because the brackets are upside down. And it is NOT an isolated room or two… The idiot who installed them did them ALL wrong!)
Anyhoo… This place has really declined. Does not stand up to Embassy Suites standards, and DEFINITELY doesn’t meet JQ Hammonds’ standards, I’m sure.
Oh… The clock radio in the room cannot be adjusted by the guest. AND the time is off by an hour. That’s another pet peeve of mine. Housekeeping is in the room almost every day, and leaving the time wrong (WAY wrong) just shows that they don’t give a $ 41T.

Business Trip… at first could not find a parking spot… front desk gave me code to park in Garage (10.00 a day) but worth it
Room is big, clean and have a great view from 8^th floor premium room.
*A perk of being Hilton Rewards Member
More to come…

Where should I start? When I was checking in I felt really rushed. I did not feel welcomed. When I asked where the gym was, I was told that it was closed. I wasn’t provided with the breakfast and evening reception hours. As soon I opened the door to my room I could hear the mini fridge rattling. I walked into the bedroom and noticed that there were 2 doubles, instead of the king bed that I had requested. I called down to the front desk and they completely disregarded my mention of the beds and said they would send someone up to my room to fix the fridge. Hours later a man came, gave it a look, turned a couple of screws and said he would be back. He never came back. I unplugged the fridge and left it at that. I was too tired to deal with it. No one ever came back to look at it so I wasn’t able to use the fridge the entire week I was there. They finally opened the gym after 2 days but the sauna remained out of order during my entire stay. The pool area REEKED of chlorine. I was shocked that people were allowing their kids to swim in it. Then there’s the night that my toilet clogged. I let housekeeping know first thing in the morning. Somebody didn’t come to look at it until that night when I called and asked if someone was coming. The breakfast food was never fresh. The evening reception is supposed to go until 730 but if you get there at 7 or after, don’t expect much. The ONLY reason why they are getting 2 stars is because of Horace. The gentleman that works the reception area every evening is AWESOME. They need him at the front desk.

I’m not a fan of Embassy Suites’ open air atrium because it is super noisy in the suite part of the rooms, you can see everyone’s comings and goings, and I don’t understand how it’s profitable to not have inner rooms where that wasted space is.
The staff here was nice, and arranged for me an early check-​in. Room service turkey salad was barely edible (dark meat turkey on a salad, blegh!) but the raspberry cheesecake was actually the best I’ve had in my entire life. Pulled pork potato skins are super yummy and actually aren’t just the skins but like half the potato, so a cheap appetizer order for $ 9 really gets you 3 baked potatoes with pulled pork.
Other notes/​negatives: The décor is dated but nice despite that. The toilet was a monster to flush for some reason, and my bathroom smelled like car grease. The wifi in the rooms costs an extra $ 10-​$ 12/​night and is super slow.
The gym and pool are on the far side of the hotel from the room elevators, and you must walk through the pool area to get to the gym. It was so soaking wet that I couldn’t risk walking over the uneven, wet stone surface past the 35 kids in the pool to get to the gym with a bad ankle. I think that’s probably what keeps Embassy Suites in business– every one I’ve been to has been full of a SWARM of kids, which is probably parents/​schools/​organizations taking advantage of the 2 rooms in every room policy. So, until I’ve got some hoodlums of my own, I won’t be staying at Embassy Suites unless required for business.

I have stayed at this hotel several times in the past and tend to like the location. Generally, the staff is very helpful and courteous and rooms are relatively clean as comfortable.
Since I drive to various locations, sometimes I need an early check in, which was the case on this visit. I arrived at 1 PM and the front desk clerk said that I cannot check in until 4 PM. I asked if there was anyway I could go ahead and check in and she found a different room on the ‘pet floor’ and did let me get into my room. What surprised me was that I met a diamond Hilton member in the lobby who had to change into his clothes in the bathroom because he wasn’t allowed to check in either, But was not given the option of a different room. I’m not sure if they’ve had a policy change for management change, but I’ve never run into this at this hotel in the past.
The rest of my stay was fine. I was very pleased with the room service /​kitchen in that they were able to put together a very tasty vegetarian meal for me on one of the nights.

Well the first thing that greeted me when I entered my room was the smell of old cigarettes. The room was spacious and mostly clean except for a bit of mold on the floor near the shower. After leaving my room and returning later, my key didn’t work. I went to the desk, got a new key aaaand then that didn’t work either. Good times.
The breakfast buffet was pretty good and there was scrambled eggs, omelets to order, bacon, sausage, fried potatoes, fresh fruit, cereal, and yogurt. The atrium where breakfast is served is nice to look at and there is a grand piano as well. Kind of random to mention but there was a teenager playing it earlier and it was a great addition to the atmosphere.

Worst experience at a hotel! First, parking is terrible! There are zero spots to park and most people were parking on the side street or behind the hotel which is completely unsafe. When pulling in there was zero room under the entrance to unload your bags and check in. It was a complete cluster. Second, the room accommodations were awful!!! The room was from the 1980s and no updates made since then. Also we asked for a non smoking room and apparently that’s what we got but were placed on a smoking floor. Well the smoke must have come through the vents bc our room smelled like someone had just smoked an entire pack right before we checked in!!! The bed linens contained brown spots and red lipstick stains. At least that’s what I thought but who knows. We asked the front desk to switch our room but they stated they had overbooked the hotel and didn’t have any other rooms available. NOT Ok!!! We ended up canceling our reservation and switching hotels. Word of advice to anyone booking DO NOT Stay at the Embassy Suites! There is a Hilton Garden Inn right around the corner. Brand new non smoking facility and rooms are the same price/​night.

We visited family in Little Rock over the weekend of 3÷14÷14−3÷16÷15. The front desk staff is not very friendly, however the grill cook for the awesome breakfast was so nice! We only had one interaction with housekeeping and the gentleman who brought our extra towels was super pleasant.
We had a «premium» suite which included free snacks from the vending machine. The machine had issues delivering the selections and when the front desk was called, they were short and didn’t let me complete my sentence before saying «just come down here and get what you need». I don’t mind doing that but just don’t cut me off! Customer service 101.
We’ve stayed at this hotel in the past, and it looks like they haven’t updated the furnishings in quite a while. However, we didn’t have any damaged or non-​working furnishings or appliances in our suite. Everything appeared clean and the rooms were not noisy on the 8^th floor.
Our suite was a bit warm even though we had the AC set to the coolest temperature. It was not unbearable though.
When we have the chance to get back to Little Rock, we will stay there again. It’s very family friendly (we had our 13 year old son and our 4 year old grandson with us) and we won’t hesitate to get up early enough to enjoy the awesome omelets and pancakes served by the wonderful grill chef.

This hotel needs to be remodeled. The employees are very nice and friendly but the room I got was a disaster, it was really dirty. I got in at 11pm and was tired from traveling. I didn’t notice till I woke up. There was still drink stains on the counter and a chair in my room had what looked like cake crumbs on it. The window seals had bugs and dirt that had been there for some time. The blanket had stains on it. I am a diamond member at Hilton and this was one of the worst rooms I have ever stayed
I gave it 2 stars for the employees the hotel gets a 0!

For a hotel whose prices are NOT cheap, I expected better service and accommodations. The hotel itself looks nice, I appreciate the fact that they allow pets (for a $ 75-​$ 100 non-​refundable fee), and the continental breakfast is actually pretty good, but that’s about where the Pros column ends.
When we checked in, the toilet was still dirty, there were never any trash bags in the trash cans, and the sink faucet was so dirty it sprayed water all over the wall. They tried to come around for room service the next morning before 8:30 am — WAY too early!
The «Guest Services» book is so out of date that the pet fee was listed at $ 50 instead of $ 75, and when we ordered room service one night, the check came at a much higher price than the menu listed.
Then they tried to charge me $ 5 per night just for parking in the lot — not the garage, the LOT! — even though I was told specifically that the charge only applies to parking in the garage. To top it all off, they CHARGE you for wifi. Even the cheap places give you free wifi, so what kind of selfish, despicable reasons does Embassy Suites have to try and charge for wifi when the rooms go for $ 100-​$ 200+ per night? Ridiculous!
Bottom line: If you’re going to drop big bucks on a «nice» hotel experience, do it someplace other than Embassy Suites.