Holiday Inn Little Rock West – Chenal Pkwy

Hotel was nice and clean. Pleasant staff. The breakfast service was not good — you dont know how to get drinks (they are served along with cook to order food) but you have to wait for someone to get your order and they never come to your table. Dont get the on-​line coupon for breakfast — not worth it — went to Mcdonalds instead

Hard to locate only a small sign at the entrance. Staff was friendly. The bar was VERY limited as to what it had to offer. The first night bartender said there was a get together over the weekend so all bar item would be restocked the next day… Didn’t happen! My opinion this place isn’t much better then a holiday inn express!

After a long drive with my Uncle, Mom, and two children from Austin, TX to see my Grandmother after she suffered a stroke yesterday, we had originally had rooms booked at the Embassy. We finally got there at midnight to check in and they had given away our rooms and charged as a no– show, even after constant communication with them throughout the day.
Tired and exhausted we ended up searching for a new room to accommodate us, including a handicapped room for my Grandpa, Holiday Inn came to our rescue! The service was absolutely above and beyond! The night check in was so helpful and courteous, and after such a long day it was greatly appreciated. My 3 year old had ditched the shoes, ran up and down the hallway and room barefoot, whrn I went to clean his feet (expecting them to be black) I was shocked to find that they looked completely gunk free. (Yes, I still cleaned them!!! Lol!!)
After a wonderful and much needed night of rest, we were ready for breakfast. Toni took such good care of me and my family. She was attentive, eager to serve and such a refreshing experience! She went absolutely out of her way to make sure that we were happy and I’m so grateful for her!
We were so exhausted and concerned and after a few short hours staying here we are refreshed and ready to take on the day. I HIGHLY recommend this hotel and wont even consider going anywhere else!

Great room — friendly staff. Ordered room service — the gratuity wasn’t automatically added — waiter assured me it wouldn’t be at the end of the my stay. Still wondering. It was a pain in the ass to find this place — overgrown trees and inadequate signs. The construction around here makes traveling a bear anyway. But back to this hotel. Think I got a bargain.

More evening staff needed. Evening manager was nice and tried to be helpful but the bar tender was another story. She had to handle a full bar area of customers and wait tables (which she basically didn’t do). We wanted to eat but couldn’t get more than an appetizer (ordered up at the bar) and she got our drink order wrong and didn’t bring a second round we ordered. She had a really bad attitude and it resulted in a verbal conflict with a patron at the bar that made for a bad scene, ultimately suspending further services at 9. On the brighter side, the room was nice and the morning staff made up for the bad behavior of the bar tender. If not for the above and beyond performance of the morning service I would have given 0 stars for this hotel.

Great on the outside and good breakfast, but it is all downhill from there. Absolutely horrid for groups (we were there for a soccer tournament) and the room we stayed in was by an elevator and kept us up literally all night. Their «sofa» was a tiny chair. They had no rollaways and we had to go buy a blow up mattress. Just not even decent. Wouldn’t recommend it.

This is absolutely the best Holiday Inn I have stayed in and I travel most every week. Each time I have had the pleasure of being a guest there, I have had «Ritz Carlton» quality service. All the staff seem very happy to work there. The rooms are perfectly clean every time and the beds are very comfortable. I highly recommend them!

This place was top notch! I can find anything to complain about. Modern updated rooms, almost to a boutique level. Very friendly staff, and an incredible breakfast buffet. The bed was perfect cool comfortable furniture and the pillows soft. Perhaps a recent remodel has occurred. I really enjoyed my stay here. I travel and stay in many different hotels I never though one at a Holiday Inn would be the stand out of the year for me. Congrats, you are an asset to your brand!

Off the bat, this HI looks new (er). The highway construction outside this location makes getting in and out of the hotel quite a pain in the ass (especially during rush hour). The location isn’t shabby, though. Little Rock is small enough you can get around to anywhere in about 15 minutes. There’s no restaurants within walking distance, but there are a few good choices within a 5 min drive.
Upon check in, my room had a nice, big layout. I walked into the bathroom and found a few unsettling things:
1. Used bar of soap on sink
2. Used hand towel
3. Trash in trash can
4. Trash on sink
This is the first time I’ve ever walked into an uncleaned hotel room, and it definitely surprised me. It started the bar low for my expectations of the cleanliness here.
The lady at the front desk promptly moved me to another room. I immediately sanitized everything with an antibacterial wipe… you can’t be too careful!
The rooms look nice, the bed is rock hard, the towels smell funny, but the A/​C unit works pretty efficiently. The workout room is good enough, with 1 treadmill, 1 elliptical, 1 stationary bike, and a weight machine.
After check out, I realized I had forgotten a small pile of dirty clothes in the bathroom. Now, I don’t expect the hotel to mail them back to me, but I figured why not at least ask if it’s been found. I called the front desk, who transferred me to housekeeping. I left a voicemail, which has never been returned. I wouldn’t come back just because I don’t trust the house keeping here. I’m one of those people who appreciate the professionalism of a simple return phone call. I’ll try somewhere else next time!

Thank you for a very pleasant stay! We stayed April 12−15^th. Wesley, Megan, Carla, and many others were very helpful employees. The room was very nice and we enjoyed the very hearty breakfast each morning. Would recommend this hotel if staying in Little Rock.

It appears as though the hotel has recently completed a rennovation.
Rooms are very nice — the bathroom is on the opposite side of the room from what you typically expect. Features a sliding opaque glass door on bath and closet, an open floor plan with a decent desk, seating area, and kitchen area.
The lobby is very open, with a bar/​restaurant competing for your immediate attention with the front desk. After checking in, I had dinner at the bar — a gourmet blue cheese and bacon burger, albeit a bit overdone for medium. The bartender was a very pleasant, very competent woman named Nicki.
Overall, a solid full service hotel. My rate was $ 109 and it made a good base of operations for the couple days I was here. Normally I’d stay at the Hampton on Shackleford, but this may be my new Little Rock home.

My friend had made the hotel arrangements for our short stay. I feel that my friend got duped…
We checked in after 1am and we were assisted by the gentleman at the front desk. They offer AAA discount, so don’t forgot to ask. Our cards were ran, and we were off to our room.
The room was dated, and smelled of smoke (for a non-​smoking room). It was close to 2am as we got settled in and didn’t feel like requesting a different room.
The bathroom sink sat outside the actual bathroom and the faucet sounded like a waterfall — SO LOUD!
The walls were super thin and you could hear the neighbors. We lucked out with having a crying baby throughout the night. Needless to say, we had NO sleep.
The complimentary continental breakfast included waffles, cereals, oatmeal, fruit, bagels/​toast, muffins, juices and coffee. The morning we decided to grub, the waffle mix was watery, the OJ was not refilled, and the hot water was cold. We were disappointed.
There are many other hotel establishments in the immediate vicinity. Recommend staying elsewhere.