Valvoline Instant Oil Change

Awesome service and very nice. They were also very honest. It’s a bit pricey, and sometimes the wait is not the best… BUT we get coupons in the mail often and they are so helpful it’s worth it. I highly recommend them for their NY vehicle check because they don’t do repairs and it helps keep them honest :) Very good experience.

I enjoyed my visit at Vavoline in Liverpool and would rate my experience at 4 stars for the following reasons:
1) The clean and organized work place
2) The staff was friendly, helpful, and easy to work with
3) I felt well informed on my options, but not pressured to buy anything
4) The quickness and convenience
5) Definitely pricey, although searching for coupons online can help.
I was able to easily find a $ 5 – 7 dollar coupon on the Internet in a very easy Google search. In addition, you can sign up for text messages while there to get an additional $ 5 off. So my total was $ 12 saved. However, it is a pricey place, so I still paid a lot more than I would have somewhere else.
I visited around 6pm, so very close to closing time, but the staff was still super friendly as if they just started their shift. Even though I initially parked in the parking lot, they still walked over and checked up on me, which was considerate.
I know nothing about cars and they were very informative on the oil choices I had. They helped me out with new wind shield wipers and put in a reminder sticker on my wind shield. They also let me know my serpentine belt had minor cracking, that I should be aware but not worried, and that he’d make a note in his system about it.
Overall, I felt very good about my purchase and would recommend this business to other.

These guys were super, super, super nice!
No pressure, very honest about what’s wrong with the car and gave us a few discounts as well. I highly recommend searching online for $X off coupons before coming here as Valvoline almost always has them.
They pointed out that the car was leaking transmission fluid, showed which lights were not working and were very pleasant throughout the entire oil change. And you never even had to leave your car! Highly recommend this location.

This was fastest simplest most enjoyable oil change i have ever had done. Kevin the Manager was amazing and was so involved and informative about every thing from the safety of my car to how to get discounts on services. The speediness and attention him and his team had was incredible. I pulled in at 8:30 on my way to work and was out by 8:50. I will definitely be getting my oil changes done at this location from now on. Awesome job Kevin and team.

Utterly hopeless. I went in for an oil change and they charged me for a new oil filter even though they did not change mine. They only put 4 of 6 bolts back in the bashplate, and didn’t tell me about it (even after I asked if everything was going okay). I found out about the missing bolts after I’d left the store and checked it myself.
When I returned they asked me to put the bolts in myself because they found it too difficult. I can install & remove this plate by myself faster & better than 2 of their «technicians» can over a pit.
When I mentioned the oil filter charge to the guy who did our invoice, he said, «I had to put something in the system… you can talk to the other guy about it», later he changed his story to, «I pressed the wrong button». We managed to get the money back for that item.
0 out of 10, go anywhere else; would not recommend under any circumstances. Have also emailed the Valvoline head office to let them know what’s going on at this store.