Enterprise Rent-A-Car

They are always packed. Never got wat you want. If you are patient person then it’s a good place to rent a car. The employees are nice depending on the amount of customers being served

My name is Dwayne and I live in Lodi CA.
I’ve rented many cars in my life and I really appreciate good service. I have never written a review on Unilocal or anywhere for anybody. How-​ever I did need to rent a car for a week while my car was in the shop last week (December 2015) and I was so impressed with the excellent service that I received at Enterprise in Lodi. I decided to take a moment and let you know.
Somebody is doing an excellent job with hiring, training and couching the team at this location.
Juliana the assistant manager went above and beyond and definitely won my business and the business of my friends and family.
Ashley and Alexa also help me when I return the truck and they also were super helpful and extremely professional.
Thanks for the outstanding service and hopefully I’ll see you all next time.
Sincerely,
Happy customer.

I used the website to make reservation and called them to verify pick-​up from the auto body shop. They were friendly, knowledgeable, and helpful! When I had to extend my rental time, they were understanding and made it happen – no fuss!

Makes me sad at the fact this has a 5 star rating and I’m giving it a 1, I left pretty pissed off. If I could say ZERO I really would.
I reserved a rental for today at 12 pm and I understand I didn’t call or even went there at 12 to pick it up but the lady who helped me said, my pick up is at 9 am and that they tried to call but my number was not on the reservation. Which is a whole lot of bull crap because I have proof I left my email and my CORRECT number on the reservation. And my reservation was not at 9 am as she kept on saying probably 4x. So they cancelled and clearly did not call me because I «DIDNT» leave a number on my reservation.
I left and went to Stockton, I got a pretty good car and paid a little more but I’m just glad I got a rental.
I’m still so pissed.

I’ve had to use rentals from the Lodi Enterprise Rent-​A-​Car center too many times to count.
This LAST service was the BEST service — BY FAR — I’ve ever received from ANY Enterprise, from the sweet gentleman who picked me up to the cool woman behind the counter. In fact, it wasn’t just GREAT service from «Enterprise», it was GREAT service from a «compared to the huge names (Hertz, etc)» perspective.
Last time I rented from Lodi, the service was «better than it had been», which wouldn’t be all that tough to achieve given that the previous thirteen years of rentals and service were nothing short of abysmal. The cars were disgustingly filthy inside (examples: poured cereal and milk between the seats in one, mud all over the front and back floors in another… and when I asked about the mud I was treated like I was a rude moron and NO they were not going to clean it… but if I’d like to downgrade to a matchbox, instead, they’d be fine with accommodating) and the service was flippant, condescending, and nothing less than brutish: never would a rating of more than one star be given.
This transaction DEFINITELY deserved five stars… I initially rated them with four stars due to consistent poor service, previously, but I realized they service I received this time deserved more… so I changed it.
SO… ALL IS FORGIVEN based on my last experience (with recognition given for the one service prior). This service was just BEYOND outstanding, even when we had to make a change and drop the car off in Manteca. Decent, down to earth, helpful, cool, professional, welcoming… amazing. I wish I’d caught her name. The woman at the counter made me BELIEVE Enterprise-​Lodi was GLAD to have our business. Wow.
BRAVO Lodi Enterprise for REALLY turning it around! Thirteen years of consistent disappointment was turned around 180 degrees… What happened?! AND, PLEASE keep it UP!!!
BRAVO!!!

I have had nothing but good experiences with Enterprise Rent-​A-​Car in Lodi. Since both my husband and I drive small economy cars, we rent larger vehicles several times a year when family comes to visit so we can all go sight-​seeing together. Every time, the Enterprise personnel have been extremely cordial, polite and helpful. I rented a car just last week while my own car was in the repair shop, and upon returning it, I commented to my husband that Enterprise makes it very easy to do business with them. The cars have always been as described on my reservation (which takes about 2 minutes to make on-​line), and they even upgraded at no extra charge when the car I had reserved was not returned on time by another party. The cars are clean (no stale cigarette smoke!) and have never been more than a year old. I am usually in and out within 5 minutes, even on a Monday morning. I wish all businesses were this attentive about providing excellent service!

I am giving one star for the customer service only. I have been a long time loyal customer of enterprise rental cars. I have never been more dissatisfied with any customer service then by the way I was treated by the manager Grace Asman.
This review is in no reflection on the company itself, only on its employee. I have never had anything but great experiencences with Enterprise, until my encounter with Grace. I was quoted a certain price for a rental and then upon returning the car this price was not honored. She was trying to charge a significantly higher charge. Instead of tactfully handling this situation, she was very rude, argumentative, and made snide remarks.
I feel this is very unfortunate that an employee of such a reputable company is acting in such a manner, especially a manager. This is the main rental car company we have in Lodi and to be treated with such disrespect is appalling.

This Lodi office is amazingly attentive to customer needs. The branch manager not only got me a deal on a nicer vehicle but even arranged pick-​up! These guys go out of their way to make sure all your needs are met, I would highly recommend this office for car rentals. Couple things I found neat with this rental also were:
They sell you gas for 2.88 who does that? haha 10 Stars here!
5 Stars on vehicle performance
5 Stars on customer service
5 Stars on being able to take car to another lot if I needed to or transportation assistance
5 Stars overall on cost much cheaper than competition, believe me I’m a coupon clipper this is as low as it gets!
I will be renting here again very soon!

I have traded with Enterprise for about a decade now, and my experience with the Lodi office tells me why. The staff was courteous, efficient, and the vehicle was just exactly what my wife and I wanted. Ours was a rather complex rental, leasing in Lodi and dropping off at SFO airport, but all was handled well. Our two months trip to the Philippines was a nightmare, but it was comforting to rent from Enterprise at the SFO air terminal and then return to the warm embrace of the Central Valley.

I rented a car from Bakersfield and dropped it off in lodi at this location about a month ago and the entire office was amazing. The manager introduced himself ask how our experience was and they were very fast with the paper work. The gentleman that dropped us off down the street was so nice it made the experience far more then what you would expect from a rental service. This is the best office with the best employees!

I’ve been to hella different Enterprises throughout California. I was really happy with the service and most of all the types of car they had at this location. Most of the ones in Stockton didn’t have any small cars available. Also usually most of the others were straight boojie!
Weak cars weakass service! But here they were super cool had all my stuff ready so all I had to do was bring in my card and pick a car. If you ever need extensions or anything for your car you can just call inside of coming in for something that can be done over the phone.
All the cars are brand new right now which is cool and best of all had XM Sirius radio!