Hertz Rent A Car

Reserved a car via Internet utilizing company account, as always. Arrived to pick up car, but it was not clean (dog hair and smell of wet dogs). Also only car available was subcompact and not the midsized I reserved. 30 minutes later, I had to drive the car to gas station so Hertz staff, who followed me, could gas up car for my use. Upon return of the car the next day, no one at the Hertz desk, «out washing car». After 15 minute wait I was able to return car and have Hertz staff open body shop back gate so I could retrieve my personal vehicle. Staff are great people, always professional and nice. Owner needs to better staff Hertz counter.

I’m currently sitting in front of a dude named Xavier waiting for my rental car to be issued. I dropped my car off at J &D Autobody on an appointment and walked across to get my rental from the Hertz counter. There is not a soul in here. This guys looks up from the desk and says «I am help you in like 5 minutes. I’m on lunch». So I sit here and watch him eat McDonald’s for five minutes in silence… then he starts answering the ringing phone instead of helping me. Pretty sure that there’s no one in here the entire day… I think he could have finished the burger after he gave me the car. Did I mention I had an appointment for this?

The Good — The agent at the desk was very professional and courteous despite numerous issues and difficult customers that appeared to be beyond her personal control.
The Bad — My car was not ready when i arrived, in fact, they did not have a car in Lodi when i got there. It took nearly 2 hours to bring a car to Lodi (from North Stockton) and get it prepped/​cleaned. I felt like i was living in a Seinfeld episode — why accept a reservation when you don’t have an available car??? While the rental agreement says the car was checked out at 9:38 in Stockton, it was nearly 10:30 before I drove off the lot in Lodi.
The Ugly — NOBODY was at the Lodi location when i arrived this morning at 8 am to return the car, and there was no way to drop my car/​keys and go. Both my mechanic and the body shop where they have their counter noted that this is a common occurrence. It was 8:30 before anybody showed up to open the counter and this was only after calls were made to the Stockton location.
Enormous inconvenience to spend nearly 3 hours renting and returning a car. Too bad i didn’t have the same experience as Chase R when i called at 4:45 to see if there would be anybody there at 5:15 so i could drop the car and not get stuck with a 3^rd day of fees/​charges…
Unfortunately Hertz owns the fleet management company that administers our company cars and makes us a captive audience when we need rentals. Unless i have another issue where i am FORCED to use Hertz or one of their sister brands (Thrifty/​Dollar) I will not be a customer again, nor will i need my #1 Gold membership any further. While I only rent cars 15 – 18 days a year for work and vacation, these are now rentals that will be specifically directed to Avis and Enterprise

This review reflects the customer service I received from Xavier. Simply put, he drove me to the dealership where I was picking up my car after hours! I mean to not only drop me off when returning a car is amazing customer service, but to do so after he has already clocked out and locked up for the night… I just had to share my experience. Saved me a long walk and I greatly appreciate it!

When I went to pick up my rental, customer service was good except all they had was a Yaris. (My car was in a body shop) I had no choice but to take what felt like a plastic toy car. Was not impressed. Im giving them 2 stars simply because the clerk was friendly. At the time of my return I had no one to help drive my car home so I could return the rental. Their site states that any HLE location will drop you off and pick up your car. I called to request someone pick up the retal for me. The clerk who answered told me they no longer offered that service because they were short staffed. That is rediculous. I am now inconvenienced to take 2 trips as well as inconvenience someone else to give me a ride back to the shop where my car is after I return the rental. That is rediculous, poor customer service.

I have rented several cars from the Lodi, CA. location over the past 6 months. There were never any negative issues, service was 5 stars.
The lady at the desk was extremely polite and very helpful with the car rental, as well as the drivers who picked me up at my house and returned me home when I returned the vehicle.
Their prices were very completive, in fact lower than Enterprise car rental of Lodi.
Yes I would highly recommend Hertz of Lodi, CA

Wish I could give zero stars. This place is the WORST! Please don’t ever rent from them. When you need a car, it’s because your car is disabled or you are on vacation, right? You are depended upon them to come through with customer service and a drivable vehicle. This guy at the desk was so unbelievably rude I was even to upset to complete the transaction. We had a reservation, we needed a car. This bloody chump straight up did not give a crap about us, we were ignored and after 20minutes stared at us and said, «well, what do you want?» I swear to God, I have never experienced anything like this… I have never ever wanted anyone fired from a gig before but I really hope karma takes care of that douche… shame on you hertz, and anyone who rents from you
Sorry Richard I have no idea how to message a business on a mobile application. I did let corporate know our experience on October 15^th, I believe, and feel it was necessary to post our dissatisfaction here as well so other people do not end up stuck like we were. The young man did not give his name and, as I stated, was not interested in even starting let alone completing our transaction so there will most likely be no «record» of us ever being there

Reserved a minivan for a family vacation 2 weeks ago. Just picked it up and it has missing door molding, missing antenna (so no am/​fm radio) and numerous dings and scratches. Hertz guy just shrugged and Hertz will not give any discount. No other van is available for trade. We rented from another Hertz location in June and it was in top condition. Surprised they would rent in this condition. Will not rent from Hertz again.