Malo Gregory Psyd

I typically am not a complainer; however, today I had the worst customer service experience in my entire life. I am compelled to share my story.
My son received services from this doctor’s office. The bill was sent to the wrong address. They sent me to collections, and when I called to pay my bill, in full, I was told by Julie, «I cannot take your payment because you are in collections.» She then proceeded to defame my character, accuse me of «threatening» her and «using an unacceptable tone.»
Thirty minutes of my life was wasted by making phone calls to Transworld, who could not process my health savings account payment. Kary Miles, a Transworld Supervisor, called Julie in a three-​way, mediated, phone conversation. Julie stated, in a condescending manner, «I had the pleasure of speaking to Dr. Forgeron earlier. Did he tell you he was a doctor?»
At that point, I asked Julie to put whatever she had to say in writing and fax it to me. Then she started to be nice. Julie let her emotions get in the way of expediently and professionally handling my account. All I wanted to do is pay my bill in full and get on with my day, and it was turned into something more than it had to be.
My suggestion for improvement is to listen without judgement and letting emotions get in the way of clear communication.
My son will not be going to this doctor’s office ever again.
Based on the terrible customer service I received from this office, I certainly will not ever recommend or encourage my patients see Gregory Malo and Associates.