Avis

Great customer service. They switched me
Out of an expensive reservation to a more practical unit available when they didn’t have to. When I’d booked there were none available and all we were doing was driving to Disneyland and parking.

When I picked the car up in the morning the guy who helped me (Hispanic guy) was very helpful and nice. The process was VERY fast. Once I got to the car it had a horrible smell that I was thinking may go away with airing out the car as it was sitting in the heat. I bought spray for the car and nothing was helping. I called Avis and they told me to take it to any Avis that was close to me, I did that and I was in and out of that Avis in literally 5 minutes with my good smelling car. When I returned the car to the Long Beach, I was literally going to miss my flight due to traffic, they were more than accommodating and fast knowing the situation. I only gave it 4 stars because who ever cleans the cars should have noticed that smell. Other than that I would easily give 5 stars. Thank you Avis for handling the situation fast.

Super easy process. I got in Wednesday at 4pm and picked up my car at 430p. No line at Avis, got my SUV in the lot as expected.
I was inspecting the car carefully (I do this everytime and everyone should, too, inside and out). Noticed a couple of small, pebble sized dents along with dirt in the interior that I wanted documented.
Gilbert came over and was so friendly and professional and went above the call of duty to document everything, providing his employee id number and name should there be any problems that I can refer to him (why can’t everyone be like him?)
Pick up was super easy from LGB airport and drop off to LAX (tip: it’s faster, easier and even though slightly more expensive, rent a car from LGB and drop it off at LAX if you need to get to LA. Just rent a car from LAX since it’s way cheaper)
Thank you again Gilbert!!!

There is a longer version of this story, but I’ll (try to) keep it simple.
A friend of mine was moving a long distance with not a lot of items. In case you are like us and you didn’t know this: U-​Haul only rents cargo vans to people moving somewhere in-​state. So we were looking at her options for moving what amounted to being little furniture but a lot of boxes.
The tiniest U-​Haul truck you can rent is the 10′ and that comes to over $ 1500 for our purposes. We checked out other movers and various ‘pod’ moving options and came up with similar prices. Then we looked at rental car companies with vans and came up with a price around $ 500. Avis was the only company we called who could tell us immediately whether or not the seat would fold down in their minivans. And once we got to the location, they even put the seats down for us. This was nice since we were pretty wiped out after a day of moving boxes and packing them. My friend also asked for a different van than the one she was given keys for and this was no problem.
Thanks, Avis, for being so accommodating and saving us over a thousand bucks. What a relief

Keep your gas receipt! Dropped the car off before they opened and when I got my credit card bill it was more then double what it should have been. When I called Avis they said I returned the car empty, would not accept my credit card statement showing the Shell Oil charge, said it has to be the original receipt. The fact that the gallons that Avis charged me for did not match the miles driven did matter either. Do they fill their own car with gas and charge it to the night drop customers or do they just don’t know what they’re doing or just plain dishonest?

Nothing bad to say. Got a great deal and a great car for a whole month! Had a slight issue with my reservation (my fault) went in to have it rectified and received AWESOME customer service from everyone I encountered. I usually rent from thrifty at LAX… not no mo! I’ll be sticking with Avis in LGB till they give me reason not to.

I love long beach airport and I love the avis here!!! First of all, it’s right across the street when you get off the plane, which is super convenient (vs at LAX, where you have to wait for a shuttle and ride on over to the Avis spot).
Next, they’re friendly and quick. Avis Preferred is also the way to go for quicker
service.
Lastly, it’s easy to drop off your car-​just park it and hand over the keys, then walk on over to the airport! Easy and hassle free.

When I picked up the car Yash said he will give me Sirius radio since I was going to Mexico and he wanted to know if it was gona work there ok fine when we come back from Mexico we get an extra bill for the xm radio and for an extra day we kept the car but when we called customer service to ask if there was a Grace period we could return the car without getting charged an extra day they said we had 5 hour grace period which we thought that’s awesome we can make it to the other location since the one on cypress closes at 2 on Sunday. But guess what they don’t have a 5 hour Grace period on top of that they charge an extra day the Sirius radio and a whole bunch of other charges.
Never renting from avis again they have the worse customer service and poor computer system that doesn’t let them change a reservation and then they try blaming it on you as to why we didnt return the car on time and charge you double than the contract you sign and when you contact customer service they take keep you on the phone forever and say someone is going to call you back 5 hours later no one has called back and you call again and say it may take from 24 – 48 hours for someone to call you back then you get an email explaining is your fault you are getting charged all that instead of a call. We had bad experience before with avis but our problem got resolved so we thought why not give it another try but after this I will NEVER USE THEM on top of all this the car I got was dirty inside and out, had terrible handling like it had no shocks and very uncomfortable.

Booked online and they charged my card. No car when arrived. Immediately booked through Jet Blue website as part of travel package. Got at a car at Budget for less. Do not book through Avis but through Jet Blue at this location.

I rented from Avis last minute at the airport thru priceline b cause I had no way back home from the airport. Had a pleasant experience at the Avis at the Long Beach Airport. When i returned my rental the customer service rep by the name of Michael was wonderful he went out his way to help me out, and he smiled while he did his job, it was a very pleasant experience this made my day a little brighter!

I am a loyal Avis customer and have been for many, many years. I am in their Preferred program which makes almost all interactions with them flawless. In my opinion they are the most customer focused company in the USA. The Long Beach Airport outlet exemplifies their best efforts. I have rented there many times and always have a good experience.

I had a pleasant experience at the Avis at the Long Beach Airport. The customer service rep. that did mine and my father’s car transaction was wonderful. Unfortunately, I didn’t get his name but he mentioned that he was retired Army when my dad said he was retired Navy. In any case, he gave us great customer service chatting it up with us about our family reunion which brought us into town, etc.
We booked an economy car thought
which usually gives you a tiny car such as a Hyundai Accent. Luckily, the customer service rep. was able to upgrade us to a Chevy Cruze which was a a much bigger vehicle. Score!
Returning the car was pretty easy as checking the car back in was pretty straight forward. Just had to go back into the office for the receipt.
I am docking one star because the the rental parking lot at Long Beach is kind of a clusterf***. People driving through parking spaces, weaving in and out of double parked lanes, kinda dangerous! I’m sure its no fault of Avis but kind of pain in the butt regardless.

Why in the world does this place have such low marks? Sandbagging? This Avis is in the best Airport in SoCal for convenience and speed of service.
First off, it’s across the street from the airport terminal. You walk 25 paces and you’re there. No 20 minute shuttles.
When I returned the vehicle (in the dark) the attendant offered to make a final check for my personal items and found my sunglasses case.
I also left a signed check under the seat, which was found later. They called to alert me and offered to send it back to me.
I’ll continue flying into the LBG and renting from this Avis. You don’t have to. I like the short lines.

All car rentals out of one office here. Service is slow and there is no preferred area to just pick up and go. Again I received a BOAT large car as an upgrade. Out side return staff are very friendly and quick to get you on your way.

Dear Avis,
I’m surprised to see your tag line on your website ‘we’re in the business of treating people like people.’ I recently parked in an Avis spot by accident while waiting for my brother to rent a car from Enterprise (the spot was not clearly marked and was in front of the Enterprise booth at the Long Beach Airport). A young gentleman knocked on my window and told me to move the car or he will have it towed. I agreed and moved the car to idle in front of the enterprise booth.
Shortly thereafter, three police vehicles surrounded my car and multiple officers interrogated me about the situation – claiming I refused to move the vehicle when the Avis employee asked and that I was being difficult and belligerent. I don’t understand what compelled your employee to call the police and lie about the situation. I did not catch his name at the time as he simply asked me to move the car and I did. I am still in shock of the Avis employee and the officer s that answered the call. Thanks for treating me like a criminal – I will be sure to keep this in mind for future reservations.

Recently rented a car here through Pricelines name your own price. Found the staff to be outstanding. The service was great, the car was clean and there was no pressure for upsells, other then letting me know about my options.
The line moved very quickly which was pleasant and the service clerk who helped me clearly enjoyed his job.
The only thing that needs immediate attention is it is difficult to know where to return your car to when a car is parked in the first return spot (that covers the Avis drop off logo). Granted, this might be marked as a no parking spot (dont know), but they need to make it so this spot is always clear. The last thing you want when returning to the airport to return you car is to not know where to drop it off quickly at.

Another reason I love being a californian, esp abt living in soCAL is we can drive 2 Vegas on the wknds!!!
This is located in the Long Beach airport.
I have made a reservation 4 my bday rd trip 2 VEGAS!!!
The attendant was super friendly and totally hooked up a new car fully loaded b/​c it was my bday! Super cheap also!
Though the only downside is I had 2 wait 35mins 4 my car 2 arrive. Since I was on a time schedule and wanted 2 beat the I-​15 traffic!
RETURN:
when i returned the car.. .i parked in the stall. The AVIS worker was really understanding i was in a hurry 2 get 2 wrk. She was friendly, fast and efficient on ckn my rental in.

Long, long lines but everything else was fairly seamless. Oh, we did have to wait again once we got to our car because we were told the eys would be in it, and they weren’t, so my fiancé had to go back in and get the one worker’s attention to correct this.
Paid for a compact, received a Jeep. I liked that we could drop off at the car and especially loved the close proximity to the airport front doors when we did so.

The availability of cars wasn’t that great from what I remember but the upgrade was cheap and the staff was accommodating considering I came earlier than my reservation time (since I don’t like to be late).
Prices are fairly cheap in general. Gas should be factor in already online, but it’s not. Come on people, it’s 2011. Well, it was 2010 when I booked it.

Summary based on several rentals:
–occasionally available through Hotwire
–fairly easy pickup with some recognition of Avis Preferred, even with Hotwire
–easy drop off at the car (not all at LGB do this)
–friendly, helpful staff