Hertz Rent A Car

There’s been multiple times I’ve tried to call to make a reservation and no one EVER answers the phone. I called multiple times in one day at different hours and even the day after, This happened to me twice now. Terrible! I now rent my vehicles though Gorentals, a little bit more but GREAT customer service and cars are always nice, clean, and new. I mean really hertz, How do you expect to gain new clientele when your phones are never answered.

I use to rent from enterprise but couldn’t get a decent car from them so I found hertz at the long beach airport been going there the last few times good customer service they always get me into a nice affordable car so that being said I went this morning to return my rental as I was returning I couldn’t help but to here a lady at budget rental car pretty upset and her friend saying to her to just leave and rent from another rental car company I wanted to tell her she should come over to hertz and that she would have a better experience with hertz

The lady who picked up my phone do you know what does that mean by customer service? I call on 24/​01/​2016 Sunday 7:30pm, apparently she knows nothing about her job. She told me check everything online, I meat, if your website could tell me everything would I call you? While I was still asking her questions she said: if you are in a hurry you can drop by” then he hung up on me. WTF? That’s how you do your business? Son of ducking bitch! That’s why you guys have suck reviews ok! You earned it!

Stay away from this location. Walk down to another company. You will be happy you did.
I would give this place a zero if i could. I was told by Hertz corporate to visit this location to exchange my car after having the window broken the previous night. Being that it was a Sunday, only Airport Locations were open. After driving 45 minutes to this Long Beach location, the manager Jerynn Brooks refuses to help me. How someone like this becomes a manager is mind blowing and says a lot about this company. She flat out refused to help me, stating that its Hertz Policy. However, the other airport locations were more than happy to help me out with my exchange. I guess this location has policies of their own that are not consistent with Hertz in general.
I tried to explain to the manager Jerynn Brooks that the other locations are saying they can help and that it is not policy to turn me away. She didnt want to listen to any of it, and told me to take my car. So I drove all the way to Ontario Airport and they took care of me right away.
I guess this Long Beach location has no idea what is going on and it obviously stems from the top of management down. Being in the customer service business my whole life, I was shocked by my experience at this location.
Do yourself a favor and walk down a few more steps to Avis or the other rental locations. This Hertz location does not care about their customers and they make up their own policies. if you are in a bind, they will not help you.

horrible
horrible
horrible
pic i uploaded shows my review i was trying to leave while on my laptop but forgot my Unilocal password :/

For us, the rental car experience at LGB was easy-​peasy. We landed last Sunday afternoon, around 5pm. A quick crossing of the street from the baggage carousel brought us to the «building» that houses all four rental car companies. And I say «building» loosely. It’s like a mobile home (and doesn’t match the corporate-​looking pics put up as the «business photos» here).
There were some folks finishing up at the Hertz counter when we walked up (and no one at any of the other counters), so we were quickly being helped. There was a slight delay in the checkout process because my wife’s Texas driver’s license had expired, so she only had her expired license with the corner cut off, and the paper printout you’re supposed to keep until your «real» license comes in. Oh well, the clerk learned something new that day!
We said «no» to a vehicle upgrade (doubling our cost to get a Nissan Maxima seems totes not worth it). Wife did pay the $ 9 insurance thingy, which probably does nothing (but add $ 9 to your bill) since it was a company-​paid rental (she really needs to research what benefit using the corporate Amex includes). Clearly she didn’t need it, as I did all the driving, and California roads are not scary. At all. No sirree, not when there’s 6 lanes of freeway you have to merge across in rush hour. Got our car, per the reservation, without delay. The iphone bluetooth talked to the car stereo without me even asking it, so we were able to enjoy Pandora radio while driving. And the vehicle return took about 30 seconds.
I can see why there might sometimes be inventory issues (though there wasn’t for us). It’s just not that big an operation. I mean, the line at O’Hare in Chicago is probably longer than the total number of customers seen in Long Beach on any given day. So if they have a run on one type of car, they might not have the turnover in their tiny lot to support it. But for our sample of one rental, I’ll call it a success (and yet another reason to go to LGB instead of SNA or LAX). I wouldn’t normally have bothered to put up a review, but thought I’d toss this one up since we had a good experience, and the overall rating here is low.
3.85 stars