Kosal Kom, DDS

I never got to see this dentist but my experience with his office might be instructive to others. My husband and I have a dental HMO and were assigned Dr. Kol in January. We had not yet seen him when my husband awoke with a toothache on July 2^nd. I called Dr. Kol’s office and an answering machine informed me that the office was closed for the July 4^th holiday and would not reopen until July 7. I called back first thing on the morning of July 7 and explained my husband had a toothache. He was offered an appointment on July 28. I asked if he could be seen sooner since he was in pain. I was advised he could walk in and would be squeezed in when an availability opened but that our insurance would not be honored for this service. I contacted our insurer and was able to find a more accommodating dental office and transferred our care. The foundation of any business relationship including medical and dental offices, is customer service. I have no confidence that this office will provide the level of care I want for my husband and me. I did find another dentist that was approved by my insurer. My husband was seen within an hour of calling for an appointment. That is customer service.

Great service and price! We took our three children to have a regular check-​up and teeth cleaning. The staff were very professional and really took the time to give a great cleaning. Dr. Kom also took the time to look at each child’s teeth and give them tips on good brushing and flossing habits. They didn’t try to upsell us on all kinds of additional treatments either. I would recommend them to anyone!

I have been to over 200 dentists in my lifetime! But this is the first time I actually relaxed, and took a nap! Nancy, the office manager is attentive, precise, knowledgeable and a wiz at making new patients feel comfortable. Dr. Kam, does not preach, belittle or insult your intelligence. He is respectful, kind, informative, and knows exactly what IS causing your Dental Discomfort…(no leaving the problem til you need oral surgery!) I was floored by his ability to get the job done! I HAVE NEVER SEEN ANY DENTIST TWICE A YEAR… BUT THIS TIME I’M THERE… and I can say that the scare tactics are non-​existent. It’s just knowing that I am aware of the part I play in my dental health. «Doctor» made me feel relieved to know that I can make a difference by bringing my concerns to his attention… so he can advise me ACCURATELY. Environment is everything… and it’s great to find those «care givers» who understand the needs of other caregivers.
To Your Health!