Long Beach Colonial Mortuary

Recently my Granny passed away. Our family acquired the services of Long Beach Colonial Mortuary. We dealt directly with the owner, Mrs. Anna Monroe. Ms. Anna «as I loving called her» was absolutely wonderful. She was very kind, loving, compassionate, attentive and professional. Although this was an extremely difficult time for our family, Ms. Anna and her staff made it easier for us to endure the planning for our loved one. The level of professionalism and compassion was very much appreciated by our family. Ms. Anna always had an encouraging word and/​or a loving huge for me. Our family would like to thank Ms. Anna and her staff and let them know how pleased we were with their services.
Thank you.
Emma Mosley/​The Callahan Family

The owner is the VERY RUDE for no reason!!! Her whole staff is scared of her that they end up being rude too just to make her happy. I never heard of a company with bad customer service sooooo bad you can’t do anything about it. I’m a delivery driver for a local florist and everytime i go there i get treated really horrible I dont know why. I hope its not cause of my race that would be said to know.
this last visit was the worst this is how it went…(07−31−11)
Me: role up to delivery area ring door bell and try to be nice even tho i know they were going to be rude.
Owner: YES?!
me: i got a delivery for tomorrow viewing from the family. We cant deliver tomorrow and my boss spoke to **** and said it was ok since they have enough water to last until tomorrow.
Owner: UGH! (walks away)
another employee: do you need help?
me: um i want to drop of a delivery but she just walked away
employee: i’ll take it (shaking head), i dont know why she always does this.
me: yeah why is she always so rude
Employee: is that all?
me: yeah thank you! (so pissed i call the owner right after since she took off) so i ask if she was the one who was rude and left me hanging outside with an order.
Owner: yeah hangon!
me: (holding very pissed now)
owner: it was taken care of so what do you want?
me: will just to confirm and also to ask you this: why own a business if you are such a bitch!!!
owner: cause stupid people like you!
Me: you are such a bitch and bad service how do you deal with the family of the deceased?
owner: (hangs up the phone)