Apollo Relocation Services, Inc.

We moved from San Jose, CA to Austin, TX, and it was the worst moving experience we could ever imagine. We ended up lost things that are worth several houndred dollars. I don’t think this company really wants to help find the lost items.

PLEASE PLEASE PLEASE do not use this moving company. Like some of the other reviews, the quote seemed great at first. However, upon arrival for pickup, they re-​quoted us $ 3,000 more and expected us to pay it before they left.
We were moving from PA to CA, and I know that’s a long distance, but it then took TWO WEEKS for our stuff to arrive.
When the stuff finally did arrive, big items were broken (such as a computer desk IN HALF) and some were lost (ladder, big boxes, etc.).
With this company you are also forced to pay with a money order only from the post office, or cash, which we also found sketchy.
Please, by no means use this service. I really hope by posting this I can help others avoid this nightmare!!!

Apollo Relocations Movers and its unannounced contractor Westcoast Movers are Big/​Huge scammers and later found out has a poor reputation by the BBB. At the beginning and about 7 moving quotes later, we thought they quoted a very competitive estimate $ 2982.00 by Bryan Green, confirmed by Seth his Supervisor at Apollo. We explained, that we moved our entire 3brm home on a 26 footer Ryder truck, and that we needed something around the same size, Bryan G stated that’s no problem they have a 28ft truck that was quoted at $ 2982, I specifically asked they’re no hidden fees/​cost, and no sir was his reply. Here’s the scam results guys, a $ 650 deposit was put down, the wrong move date was scheduled, a second hand moving contractor (horrible) scam #2 (Las Vegas Westcoast Movers) showed up at my door in a 28ft Ryder truck, but according to Apollo we only bought 700 cubic ft, and not the whole 28fter truck, well $ 1800 dollars later, they called it over weight/​size is the cost or forfeit our $ 650 deposit, with nowhere else to live or go, now we’re really upset. 2 weeks attempt was made with Seth the Supv to get some understanding regarding our quote, but we we’re stringed along with no reply, and because our lease was up, and we had to move. That’s how they get you! We thought we had performed a good research on this company, to our surprise a total of about $ 5000, and 3weeks later we finally got our belongings. We believe, Making a good NAME is more important than Wealth itself. After this experience, they abused our Trust in there name, and not to ever do business with them again. All movers alert!!! be on the lookout for Apollo Relocations Movers scammers. Movers, Read the other fine print!

This might be the single worst experience I have ever had with a company. They actually cost me a job and I have lost a great client because of them. The good news is 8 million other people now know what they are dealing with… For a month we have been asking for an ETA and not one phone call back from the company! 78 complaints to the better business bureau and these folks are still scamming people.

I’ve never experienced such lying and scamming from a company! Nasty people, the customer service I will
Not even begin to describe. I never got my refund, I never got to speak with anyone after 2 nasty phone calls. Do NOT use this company. They are so shady!!!

I did not have a pleasant experience with Apollo Relocation Services.
I moved from Clifton Park, NY to Sacramento, CA in September 2015. While I was doing my research for long distance moving, I came across this company. A couple of red flags:
1. Business license is very new
2. Lots of negative review ( Unilocal, BBB, etc.)
3. Large amount of security deposit ($ 700 out of ~$ 2000 total quote was security deposit)
A representative over the phone assured me over and over that I can reach and talk to a real person any time during business hours. After I paid $ 700 around noon, I could not get a hold of any representatives for the rest of the day. I tried generic company number, branch specific number, representative who I signed with – nothing.
I knew immediately I made a mistake. The next day, I received an email from some lady who coordinates projects. I asked to speak with the customer service agent.
The customer service agent cut me off multiple times, said my request is the most ridiculous thing he has ever heard, that he does not understand what I’m saying, etc. I said I have to file a BBB complaint and he said that’s just straight up distortion. He was the most aggressive customer service agent I’ve talked to ever. I swear I’m not making this up haha. and I welcome Apollo Relocation Services to publicly share fully recorded version of this conversation.
From the company’s point of view, he did well by not issuing any refund or whatnot. From customer’s point of view, it was very stressful and I cannot recommend this company to anyone.
I filed a complaint through BBB and provided this company with a phone record that shows at which time I called Apollo Relocation Services and how I was misled about the quality of the service offered by Apollo Relocation Services. I still have yet to remain dissatisfied with this company.
Please make sure to do extra research before doing business with this company.

Let me start off by saying there is a reason Apollo Relocation Services has a D+ rating on the Better Business Bureau. Do not use this company. They lied to me on the phone and quoted me a «guaranteed» price of $ 1500 and told me that I would not be charged any more than that price after signing their contract. I messed up by believing them and not reading the fine print of the contract. I decided to sign with them because they guaranteed that price and also said they would be there to pick up our stuff on a certain date and then have it delivered within a 2 – 5 day window, which were also lies. On the day the movers were supposed to show up, I had to call several times to find out where they were as it got later and later. After several attempts and several hours, I was finally able to get through to someone who told me the movers were running late and wouldn’t be able to make it to me until the next day. After requesting my security deposit back, which had to be investigated later by other staff, and reactivating my electricity and cable, the movers called and said they’d be to me in 20 minutes. This is when things went from bad to worse. Apollo had subcontracted my move to a company called ABF Moving Systems LLC (which is not the well known company ABF, it is a knock off). The company charged me an extra $ 700, bringing my total to $ 2200, which I had to pay because I had to move at that time. The movers with ABF Moving Systems LLC told me they would have my belongings delivered within 2 – 4 days. 11 days went by with me calling them and getting either no answer or excuses about truck and employee trouble before they finally showed up with my belongings half shattered and in pieces. Every box was caved in and reinforced with tape because they had blown the sides open. They put everything in a pile in the living room and said «good luck» before leaving. Apollo Relocation Services and ABF Moving Systems LLC should be investigated and shut down.

This service was a total scam, Paul White whom I delt with from the very beginning was helpful at first. He provided me an unbeatable price quote that was pretty competitive with my other offers. After paying what i thought was a $ 500 deposit, the entire time Paul kept emphasizing the fact that they were a national company and that they would be handling my move it a total professional manor. So, I had to wait 1 – 2 days for the movers to come load my stuff. Imagine my surprise when a totally different moving company shows up to my door and tells me they were contracted by Apollo. So as they begin looking at everything that was inventoried by Apollo they informed my that my space was under estimated thus doubling the cost of my move.
The movers then explained that Apollo pulls stunts like this to them all of the time and that it was negatively affecting their business. You see Apollo is a 3^rd party contracting company that only cares about getting their $ 500 commission. I’ve been trying unsuccessfully to contact their customer service team team since last week and have been totally unsuccessful. I highly recommend against using this awful company

Moving can be an extremely difficult and stressful process and the last thing that you want to happen is for your moving company to scam you. I contacted Apollo Relocation to estimate the cost for my cross country move. As with ALL moving companies that I’ve contacted, they all reassured me that the price is a binding price and that they will try to honor the estimate given to you as much as possible and they don’t want me to fall for different moving companies that charge you hidden fees at the end. (Side Note: I called about 7 different places. ALL of them said the same thing and by the end of the conversation after asking SPECIFIC questions, they all charged ridiculous fees for things and had hidden costs). The price with Apollo was right for me and I felt reassured with Apollo so I stuck with them.
The first representative I spoke with was giving me very broad answers. He wasn’t giving straight YES or NO to my questions, but rather beating around the bush. I asked him:
Will my belongings be in an 18 wheeler truck?
Will you put my belongings with a 3^rd party contractor?
An 18 wheeler truck will not fit in my current neighborhood nor my apartment complex in California, so my things can not be picked up in an 18 wheeler, are there any additional fees for that?
After some frustration with the representative, I asked him to answer my questions directly instead of beating around the bush, all of the aforementioned questions and some others were answered with assurance that that my belongings will not be packed into an 18 wheeler, with a 3^rd party, or an 18 wheeler will not pick up my items in the neighborhood. I made my reservation.
I had a weird feeling about Apollo because all my friends were telling me to be careful of moving companies charging ridiculous amounts for the stupidest things so I emailed them at work the next day. I emailed them to give me in writing the things that I spoke about with the representative. They did not send an email, but constantly tried to call me. I can not receive phone calls at work, so I kept sending them emails asking to communicate through email. They were unwilling to communicate anything through written word and when they did finally contact me through email the statement that was sent to me contradicted everything that we spoke of before I made the reservation. I was quoted $ 2088.14 and 2 – 3 days later after speaking with managers and 3 different representatives that all gave me different information, my total came out to roughly $ 2500.00. I had to ask several questions over and over and over again in order to get these estimates. I asked specific questions:
How many stairs is a flight of stairs? I believe they said 8. If your flight of stairs exceeds 8 steps they will charge you $ 75.
I wanted to add 2 – 3 more boxes and that was an additional ~$ 145.
The main question that I CONSTANTLY asked them, an 18 wheeler won’t fit in my neighborhood, will there be any additional costs? Each representative reassured me that there WILL NOT be an additional charge, but when I was trying to get this statement in writing, someone called me and said it would be an additional $ 200 – 300 to shuttle me things back and forth.
I have NEVER felt so cheated and so misled with a company before in my life. After each conversation with Apollo I DID NOT trust my belongings with them and immediately canceled my reservation. They said they listened to our recorded conversations and said I never said the things that I DID say. I told them to listen to the recordings again because I am not being delusional. Nonetheless, I DID NOT TRUST MY THINGS WITH APOLLO and was not willing to do business with an untrustworthy company that says anything to just get their business.
I gladly paid another moving company that quoted me $ 2300.00 for EVERYTHING with no hidden fees and my belongings got safely to California. It wasn’t about the price for me, I wanted honesty and assurance and this is one thing that Apollo was not with their customer. They were not honest and were trying to deceive customers from the beginning. If they said $ 2500 from the beginning and was honest about the upfront costs of everything, then I would’ve continued with their service.
GET YOUR BUSINESS ELSEWHERE. They were the main cause of the biggest part of my stress load for my cross country move.

WARNING!!! This Company is a SCAM. If I could display this with negative five stars I would. Moving is one of the most stress times of your life and Apollo will exploit that to their benefit. They turned our lives into a living HELL and it almost seemed as if they enjoyed doing it. The quick version… The sales team seem as friendly and polite as any business could possibly be. Once moving day comes, good luck in contacting anyone. FYI they are closed on Sunday’s and only 9 – 5 other days, although the sales department will tell you otherwise. The truck that showed up wasn’t the beautiful Apollo Truck in there ads. It was a broken down (twice they said) Budget rent-​a-​truck with out of state plates. After everything was loaded up they almost doubled the price. If we wouldn’t pay they said they would dump it all out. It got so nasty with there employees the police needed to be called. To date almost two months after the original pickup numerous items are missing, broken or destroyed beyond repair. Learn by our mistakes. If you still want to use Apollo Relocation after reading this check with the BBB there are numerous like complaints with this (in my humble opinion) corrupt immoral organization.

THIS IS THE WORST COMPANY I HAVE EVER WORKED WITH! I requested a full service move and 1 day before my pick up window (2 days) I was told that they couldn’t come until 3 days later! I was moving that weekend and wouldn’t be around for their pick up so I had to go out and pack everything up myself so that a friend to just sit there and make sure that my boxes got on the truck. THEN Apollo promised me that I could pay via credit card and when the movers came they said they only accepted cash or check. I had to wire money to my friend so that he could pay them on the spot. It has now been 35 days since I requested delivery of my goods (they were to be in storage for 30 days) and I HAVE ZERO update on when they will be coming. 35 days and NOT ONE WORD! I have called daily and they say there is nothing they can do.
DO NOT USE THIS COMPANY!

Wow!!! AVOID this company at all costs! Is there a negative star rating??? This company is the worst organization I have ever done business with and I regretted it the minute I signed the contract.
I had scheduled them to organize an interstate move. It was for about $ 8k worth of furniture. They not only missed their promised pickup date, but they doubled the cost when they knew I was in a schedule bind and didn’t have the time to cancel on them and go with someone else. To make matters worse they cracked pieces of wood off my $ 2k dining room table. Lost the stabilizing board to my antique desk and lost an entire box of personal items. It was an absolute nightmare. I called their customer service to discuss and they avoided answering questions regarding my move and gave me the run-​around. Unprofessional is an understatement. I am seeking legal advice. I feel there is no other way. I will follow-​up and share any additional knowledge I gain from this process.

Moving is an absolute stress so I must say it definitely makes it easier when you have good help.
I decided it was time to leave the Big Apple to move to Tampa, Florida and with the butterflies came the nerves and anxiety of making sure everything went without a hitch.
A friend recommended Apollo Relocation and man was it a great choice. They made the move completely stress free and all my belongings arrived in Tampa in the time promised.
The movers even helped us put our mattresses in mattress covers at pick up. Everything arrived in perfect condition and the movers helped stage our rooms with the appropriate boxes upon arrival. I am not looking forward to moving again but when I do, I will definitely be giving them a call!