Camping World

Absolutely the worst buying experience I have ever had purchasing a vehicle.

First our salesman Shawn N. ghosted us after he got the down payment. We drove from Florida to Longmont to meet him at an agreed time and he did not even show up. Later I called him a couple of times with some questions and he never responded back. They said he was the top salesman which I understand because he doesn't waste his time with taking care of his customers only perspective customers.

Then when dealing with Eric W. the finance guy, thing got really messed up. First Eric cancelled our Good Sam's membership so he could get a commission for signing up a new member. There was a problem with our new account that took me two weeks and 9 phone calls to get it straighten out. At one point I asked Eric to get it done but he did not follow through so I had to figure it out myself.

Then the paper work! They sent the paper work to IL to register my RV for the taxes and license plate. The state sent is back to them because it was messed up. When Camping world of Longmont got it back it sat in a pile for at lease two weeks before I tacked it down. They then supposedly fixed the issue and sent the paperwork to me so I could hand walk it in to my DMV. I then took it to the DMV, and believe it or not the DMV rejected it because it was still messed up and there was no lien release. The DMV and myself then call Sheri H. at Camping world to see if she could help us with the lien release and she said she could not. Really!

So at this point we purchased our new RV on April 7 and now it is June 1st and we still do not have the taxes paid or our old plates transferred yet which means we will be driving without plates.

I have been to the DVM 6 times, spent over 25 hrs and dozens of phone calls to try and get this mess straightened out that Camping world caused.

My advice is to never go there, but if you must:

1. do not use Shawn 2. do not let them finance you purchase 3. do not let Eric talk you into an extended service plan. You will do much better getting it on your own. 4. Make sure they charge you the correct taxes. We signed a paper saying that we would pay the difference if they did not charge enough taxes, but don't expect to get a check if you paid too much to them. 5. Keep a close eye on your paperwork and make sure you can track it.

the only good part of the story is that I billed them $220 for my time which they paid.

Rick B

We have been researching and searching for the perfect motorhome for us for about 4 – 5 years. We have been in all the local shops up and down the front range. Recently we went to Camping World in Longmont for a test drive. We were assisted by Clay Rush for hours over two days while we drove and climbed all over a couple different units. He was extremely helpful. He never pressured us or pushed us to a particular unit. But was there to answer all our questions. After ultimately selecting our new Winnebago coach, Clay helped us through the sales and delivery process. This was the most pleasant sales experience the we have ever had.

0 out of 5 stars. We bought a camper from them in August and despite numerous calls, which the receptionist would just forward to voicemail, we were unable to plate it until January. The Business Manager claimed that a clerk found an RTD tax that we owed, despite his assurances when we paid for the trailer, everything was taken care of. After paying the tax, since the Buyers Order has a clause that allows Camping World to charge more than the agreed upon amount, we were finally able to put permanent plates on camper 6 months after the purchase date. If you like dealing with a sleazy and dishonest dealership go to Camping World otherwise, take your business somewhere else.

This place should be called Fail World because they can’t seem to get anything done. Ever. First experience; I needed new awning fabric put on my older model camper and was told «No problem, easy job». I payed ahead of time for the fabric, labor and the stupid Good Sam membership and was told it would take a day or so to get it installed. Great! No appointments available for over a month, but no worries, I can wait. A month later I drop off my camper and a couple of days go by with no updates. Figuring they hit a snag, I call up for status and come to find out they’re not even sure they have my camper. Crossed wires with some of the techs, understandable, it happens when you’re servicing so many rigs. I get a call back later that day that they have the camper in the shop and to not worry, it’s an easy job and will be done the next day. By the end of the next day, I haven’t heard anything so again I call for status. They can’t find my camper or any of the paper work… again. Ok, so this is a bad sign. I insist that they go find the damn thing (while I wait on the line) and find out what’s going on with it. The tech comes back saying I need to come down and pick up the camper because they can’t install the awning fabric. I get down there and one of the sales guy says that my awning framework is «too old» and they haven’t ever seen an awning frame this old. The camper is a 1986, but awnings have been available on campers decades before mine came along. Oh well, there’s nothing they can do so I get my refund (minus the stupid Good Sam membership) and go on my way. I was curious about their claim of my awning being too old so I did a bit of digging. Turns out that it was a very very common model with thousands of them being used over many model years by just about every camper manufacturer out there. So their claim of the framework being too old was absolute BS.
Later that Summer I notice some pretty serious leaks in the roof after a rain storm and had very little desire to fix it myself. Since Camping World is so close I thought I would give them another chance. I set up an appointment (8 weeks down the road), pay for the parts/​labor right off the bat and then wait 2 months for my number to be called. To my surprise, I get a call a couple of weeks later to bring it in! They seem very enthusiastic about getting the project underway and I’ll be able to pick it up in 3 – 4 days. A week goes by and I don’t hear a peep. I am an understanding person and know things can get pushed around so I decide to give them a shout. I am told by the person working the phone that they haven’t been able to get to it but she swears it’s going in the shop later today and will be done by Friday. Many apologies are passed my way because of the lack of contact. End of day Friday and I still haven’t heard a word. I again call and am put on infinite hold only to be hung up on. I call back again and no one has any clue as to who took my previous call but they are checking on it now. After a short hold another person comes on the line to tell me that my camper is waiting on a authorization from me to continue work and it’s been waiting for over a week. No one can tell me why I was never contacted, only that it was a oversight and they are very sorry blah blah blah. The reason they needed my authorization was to charge me more labor. Apparently aluminum roofs are not covered in their roof repair plan so they want to charge me their hourly labor cost plus material cost to resurface the roof and no, they can’t tell me how long it will take so no, they could not give me a estimate.
That last trip was the last straw. I picked up my camper, got my money back and let them and everyone in there store know that I will never return.

We bought a new manual tongue jack from this Camping World because ours was malfunctioning. When we got it to our RV we discovered that a part of the jack was missing. We had purchased the jack on a Saturday and the store was not open on Sunday, the day we were departing Ft. Collins. I called the next day and asked that they ship the missing part to me, to which they said they would. Of course the part never showed up at my residence.

We chose not to purchase a VERY expensive, top of the line camper from this dealership because of their arrogant sales staff. When we asked if they were open to discussing the value of our trade, they emailed a scanned value sheet from a «noreply» email address. No other explanation was offered, just this scan. Then a nastygram email came a few days later from the salesperson completely closing the door on any further discussion. The tone was arrogant, condescending and did not demonstrate any genuine interest in gaining our business. There are tactful ways to negotiate, OR to simply state that you have a «no haggle» policy. I respect that, but please communicate professionally. We were treated very rudely for simply asking if there was room to negotiate the numbers. When your website has a multitude of $ 100k+ campers that are discounted from $ 30K-​$ 40K throughout, I think it’s fair to ask if there’s room to play with the numbers a bit, especially that we were only about $ 3−4K apart in making a deal happen immediately. Apparently, business is SO GOOD at Camping World of Longmont that they don’t care about maintaining rapport with potential clients or earning loyal long-​term customers. We are seeking a dealership that we can work with for many years, trading in and upgrading periodically. That’s a business relationship, and maybe you should VALUE that type of opportunity in a world where everything is so heavily commoditized. We are now looking to go out of state to get the camper we want, as long as NONE of our money goes to the staff at this Longmont location. Don’t waste your time here! Campers are a dime a dozen in Colorado, Texas, Arizona… you can do better than Camping World of Longmont!

I bought a new popup from camping world and I loved it. They gave me a great price and the salesmen was so nice and helpful. This was out first camper and they took the time to show me how to use it and how to pop it up. I will be back to buy my next one from them! Thanks camping world!

We purchased a 2015 View from Camping World last September. Over the course of the last nine months our unit has been in for many warranty issues and while it has taken a lot of time to address each issue, we have found Ronson Hagen, Service Advisor, to be helpful, courteous and working very hard to resolve warranty issues in a timely manner. Hugo in the paint department is exceptional and went beyond our expectations. Troy’s work on the awning and TV was excellent. Matt Clark, Service Manager, was brought in on our last visit to expedite one of our last warranty issues and once again we left as «happy campers!» The issues we have had with our new View were problems that came with the unit from Winnebago and our dissatisfaction comes from quality control from Winnebago, not Camping World. While the issues we have had with the View have taken months to resolve, Ronson has been excellent to work with and his cheerful attitude and willingness to work with us on our time frame (around trips for example) has made our experience at Camping World a pleasant one. I believe Matt Clark is working hard to improve overall service at CW and hopefully get the techs trained and get work out the door in a timely manner!

ANOTHER UPDATE! Picked up my trailer on ⁴⁄₉ the same way I dropped it off! They had it for a month and still didn’t fix the paneling they TRIED to fix the window but they dented it and made it worse! And Shane tried to tell us the window was already dented! I asked for the GM Scott he came to talk to me told me he would be back he was gonna go look at my paper work and see what he could do for me. He didn’t even come back to talk to me he walked around the building to avoid me! Now I have a appointment with Camping World of Golden on ⁴⁄₂₃ let’s see what they can do! Camping world of Longmont was even on The Trouble Shooter Tom Martino (KHOW 630 am) for another problem! WORST PLACE EVER!

Camping World of Longmont has been the worst experience of our lives. we purchased a brand new trailer and we’ve had it into their service department for 9 months of the 15 months we’ve owned it and we are still having issues. They have a revolving employee door and they don’t tell the truth. I’d ‘never’ buy anything from them again. NOT EVEN WORTH 1 STAR. substandard facility with substandard employee’s and owners. they shouldn’t be in business.

We bought our camper from Todd about 13 mos ago. We realized the floor plan did not work so in early 2015 we repeatedly reached out to Todd including going in person. Not only did we wait in the showroom twice as long as Todd told us would be the wait, he just did not seem interested in helping us. He would forget what we said we wanted, etc. Camping World lost a customer.

Drove up to Camping World in Longmont (50 miles for us) we bought a step stool and a few other items and spent about $ 100. The cashier asked us to sign up for the Sam’s Club Discount Card $ 25 and if we did they would give us a $ 10 coupon to spend in their store. So we did but the coupon he gave us expired in a few days. I told him that we would need to use it now because we can’t drive back 50 miles just to use their coupon in a few days. He said Management would not let us use it today.
Customer Service at Camping World is horrible. I am really sorry we even drove up to their store. From the looks of the other reviews, I am surprised they are even in business!!! I definitely would not buy an RV from them.

This place sucks for servicing your camper. They have had my camper for 3 months. Customer service sucks, the lies the tell is unreal. They told me my camper is under lock and key and when I showed up my whole trailer was open. All lock boxes and side compartments were wide open. Called two weeks ago and said camper was ready for pick up. Showed up and it’s not ready… imagine that. I will be checking my trailer over with a fine tooth comb to see if everything is there.

We bought a used rv and needed some items repaired. When we called CW to make an appt we were told that the next available appt was 6 weeks out. Ok. So we made do. On the day of our appointment we showed up and dropped off the unit. A week later we had not had any progress reports so we called. We were told that our unit had not been brought into the shop yet. No reason was given. Another week went by before the work was started.
The bathroom faucet was white plastic and needed to be replaced. Without a call for approval a chrome faucet was selected and installed. The installation was a mess! They didn’t scape the residue off the sink from old one before installing the new one. Looks awful
Problem 2. The grey water tank valve was leaking and needed to be replaced. Once the job was begun the tech called to say that it would be cost effective to change the black water valve at the same time. We gave the go ahead. When we used them for the first time the new grey water valve leaks and they did not replace the other valve.
When my husband emailed the tech he was basically told that’s the way it goes. We spent nearly $ 600 and are not much better off than before the repairs.
Find a local rv shop and give them your business.
Problem 3 While preparing for a trip we noticed a film on the side of the rv. Opened the hot water heater and the plug had been removed and the water supply turned off. However the wAter was not drained. It was obvious that they had begun to winterized it after we specifically told them not to.
Avoid camping world.

DO NOT BUY AN RV FROM THEM!!! THEY ARE LIARS!!! On Saturday, ⁸⁄₃₀ we went in to purchase an fifth wheel tow hauler from Camping World that we saw advertised at a special price. The RV was missing a few things — exterior ladder, something from the fuel tank, etc., but we were told the parts had been ordered and would be in any day now. My husband and the salesperson, JT, worked out the deal — the price and our trade in, and then we proceeded to finance. When we got into finance, the figures did not match the deal that JT had made with us. It took probably 30 — 45 minutes to get it worked out and the finance person told my husband that this has happened with JT before. JT basically lied to us about the deal he was giving us. That was lie number one. It gets better. Our walkthrough appointment was set up for Monday ⁹⁄₈ at 2:00pm. We were told it had to be that far out because of those parts that had to be ordered and put in. We had mentioned more than once that we had a camping trip planned on Friday ⁹⁄₁₂ and they didn’t seem to think it would be a problem. On Thursday, ⁹⁄₄ someone named Joe Lake (a sales manager) called and told us that the parts weren’t going to be in and they would like to move our walk through up to Thursday ⁹⁄₁₁. This started making us nervous, but I spent a whole day cleaning out our trailer to take it in for the trade in. On Monday, ⁹⁄₈ my husband and I stopped by Camping World. We wanted to check on how things were going. We knew after waiting 30 minutes, it wasn’t good. Our salesperson, JT, who during the whole process of the sale kept telling us to call his cell number — he has had it for years, if we had any problems, very quickly washed his hands of all responsibility and turned things over to the PDL manager who preps the rv’s for customers. After our salesperson JT, the PDL manager and the sales manager on duty had a pow wow in the sales manager’s office forever, the PDL was sent out to tell us that there is no way the toy hauler will be ready any time soon. In fact, he told us that he told everyone not to even advertise the toy hauler because of parts issues. He went over a whole list of items and says they keep ordering them and the wrong parts keep coming. He told us that everyone knew that there was no way the toy hauler would be ready — it could be weeks before it is ready and they all knew that. These people knowlingly lied to us and have ruined our last camping trip of the season! Needless to say, my husband and I are furious. So, if we hadn’t stopped in on Monday, they would have waited until Thursday to tell us it wasn’t ready! We have a camping trip this weekend. These people do not care about how they mess with people’s lives. They do not care what it costs us to cancel trips! We will never ever buy anything from Camping World again and we are telling everyone we know how they screwed us and what big liar’s they are!
We walked out of there after yelling at them,(they deserved way more than that), and we demanded our deposit back, which we got. DO NOT SHOP THERE!

Went here today for the first time to get a part for my RV and what a mistake that ended up being. Prices in here are absolutely ridiculous, a simple side marker light was $ 11.99 and I can get one any other place for half this price. I needed a special switch and the parts guy located one that looked right, but when I got home it was not the right one. So I drove 40 miles and wasted my time coming to this place. While I was waiting a customer in front of me got into a heated argument that almost became violent with a parts representative. The switch I ended up buying was marked $ 6.66 on the shelf but rang up for $ 8.99. I will never come to this place ever again, it is like being in a dysfunctional Wal-​Mart for RV parts.

Camping World seems to have moral problems — their employees don’t seem happy to be there, it’s not a pleasant place to be a customer, and I suspect behind the scenes that Corporate must not care enough to fix things.
I called Camping World in Longmont to confirm stock availability for a Travasak bedding system that showed ‘Hot Item Quantities Limited’ on the online site. My call was routed to the parts department who couldn’t locate the item at the time, but took my name and phone number with a promise to get back with availability. After no response by the end of the work day I called again and spoke with the same parts employee.
He told me they didn’t have any Travasaks in stock and that although the online system showed availability, «That’s all controlled by stuffed shirts at Corporate who have no idea what’s in the stores.» So I gave up and ordered a competitors product online (at higher cost actually).
But that weekend we ended up at the Longmont Camping World shopping for other items. And there right smack in the front of the aisles was a big Travasak display with all sizes and colors in stock. I asked the checkout lady if they had just arrived and she said no, they had been there for at least a month.
Weird thing is we had a similar experience with the Henderson Nevada Camping World store earlier this spring. We called to get product and availability information and the clerk was very curt and unhelpful. We ended up just going to Wal-​Mart and avoiding the hassle.

Inexperienced RV owner meets technically knowledgeable sales/​service people.
They got me set up with the equipment I needed, balked on a technicality to NOT honor their $ 39 installation special and took about a week longer than promised to complete the work.
Took some phone calls to get a response as to when my vehicle would be ready.
When I picked it up I was asked if «someone told you that there were some extra charges.» What? Add $ 300 to the already steep cost of service.
Took the rig home and yep, they left the back of the RV covered with detritus from the service… metal shavings, sawdust, pieces of electrical wire, etc. Oh and someone over there stole the quarters out of my change holder. Guess they needed the $ more than I did.
Likely won’t be back.

In October, 2012 we scheduled some repair work on our motor home while traveling through the area as the business was changing from K&C RV to Camping World. Most all of the repair/​service was completed satisfactory. However, one of the repairs was to replace 2 plastic rivets on the slide mechanism cover. Instead of replacing the 2 rivets with rivets, they replaced all 13 rivets with metal screws. The screw heads stuck up higher than the rivets. As a result of the height of the screw heads and that some of them backed out, the vertical seal was damaged. We also had them service/​repair our Hydro-​Hot.
In addition to the seal damage, our Hydro-​hot started leaking fuel within four months of the repair/​service they had done on the unit.
We contacted them by email to arrange for repairs under their year warranty. It was difficult to get them to continue communication. We had to contact the General Manager to get connected with another employee after the employee we had been communicating with stopped communicating. However, we were able to get them photos of the damage and arrange an appointment about 6 to 8 weeks in advance of our arrival in April 2013. They estimated the repairs would take 2 days. We arrived a day early as our refrigerator had experienced a problem with their advanced knowledge and approval. When we arrived, we learned they had not ordered the replacement parts for the seal damage. During our three day stay, they learned the replacement parts would take 7 to 10 days to arrive. We didn’t have the time to wait for those parts so we would alter our future travel plans and return for them to make the repairs to the slide seal & mechanism cover. They completed the other work at closing time on Friday. They were going to send us a completed work order once they had finalized it.
Within 30 minutes of them completing the work on the Hydro-​Hot and departing for the weekend, the Hydro-​Hot started leaking fuel again. As we didn’t have the time to wait until Monday for them to look at the Hydro-​Hot, we departed to meet our schedule and sent them an email about the problem. They never responded. We found another option to get the Hydro-​Hot repaired. In order to get type of response from them, we had to contact the General Manager. The General Manager would refer us back to the same employee who failed to communicate with us. We eventually asked for them to compensate us for the damaged slide seal & mechanism cover since we no longer had any confidence in them. They finally agreed to do that but failed to send the check until after a couple of more inquiries from us. They never addressed the Hydro-​Hot issue only the seal damage. We finally received the check but never received the completed work order from April 2013.
We would never return to this location for service. After our experience at another Camping World in Arizona and the response we received from Camping World’s executive CEO, we would never use any Camping World location for repairs unless there was no other option.