A Fast Towing Service

WORST TOWING EXPERIENCE OF MY LIFE. You dipshits were supposed to be at my apartment 2 hours ago. Still not here. The shop (which agreed to stay open an HOUR later for me to get my bike in) is now closed. I would never recommend you to even someone I hated– even you don’t deserve their business.

I had the WORST experience with A FAST TOWING SERVICE. My roadside assistance sent me a guy from this company. The guy was rude from the beginning until the end of the service. Demanding and yelling at me because he couldn’t push the car by himself!
My 2 years old baby was so scared crying. Freaking out because of this horrible situation. I would NOT recommend.

Unbelievable ~ worst customer service I have ever experienced. This outfit was contacted by my roadside assistance and they gave an an ETA, when the time passed, I called and the man said he had just gotten the call and told me he would be at my location in 10 minutes. 30 minutes later, another guy shows up ~ tells me the other guy was the dispatcher and flat out lied to me. So blown away by the dishonesty practiced by this tow company.

i will never use this ghetto unprofessional ass place again, so my car had a flat this morning and after recieiving a call that this company was 15 minutues away from my destination only to arrive over 1hr later. i get back in my car after already being late for work and my son still in the car waiting to be dropped off at school. I try starting my car and opps my car now wont start with a kid in a car and a woman in her business work clothes. I then step out my car and ask the driver if he could please help me with a jump his response was he got on the phone with his unprofessional ass horrible supervisor who instructed him to have me call in another order to have the insurance company contact them again for another work order for «money» smfh and that i would have to wait until someone else came out to help after they recieve the call from my insurnace company, they can kiss my ass, i then contacted my insurance company and told them about the horrible service that i recieved and asked that they never use this company well at lease not for me again. there is nothing fast about this tow company horrible horrible freaking horrible… my insurnance roadside assistance in turn contacted another company all city tow who was out to my car in 10 min for a jump and i was off to work, now you can tell companies who «really» work for their money and companies who dont smh…

Worst service ever !!! Call my roadside assistance and this towing company was the only ones near my location when i requested a towing service at 8:00pm driver arrived until 11:35pm to the location seriously how can you run a towing service business !!! They told me that ETA will be 9:59pm … 10:15pm — no body had arrive to my location
Call them he puts me on hold for 5 min then tells me that i had to wait 30 more minute «Are you guys Serious !! Ok waited 30 minutes more 10:45pm call back again … That the driver had the address mix and when to the wrong location Great now what wait another 30 and those 30 minutes turn out to be 1 hr wait i will never deal with this «Towing Company ever again !!!

I’m not even surprised that this place has only 1 star. Worst customer service I’ve experienced in years. I requested a tire change over 2 hours ago (I was told they’d be here in no later than one hour) and every time I’ve called they’ve said «oh he’s almost there, in about 10min» I’d understand if they gave me the right expectation for the wait time, but they’re flat out lying and that’s even more frustrating than being told «hey it’ll be 3 more hours» needles to say, if you can go to a different shop, do that!

NEVER have I experienced anything like this! Beware of A Fast Towing Service! There should be a 0 star rating for them. How many companies do you know that have a 1 star rating? one word describes my experience, PATHETIC!

Should have 0 stars! They tell me my car would be kept in storage and delivered to dealer in the morning. Called at 10 a.m. to see if my car was delivered to dealer and they told me it would be going out in the next hour. Called at 1 p.m. I was told my car was in transit on the 405 going to universal Nissan. My vehicle did not arrive till 4 p.m. that evening! Was unable to get my vehicle serviced due to the late delivery. I use my vehicle for work and this cost me a whole day of pay. Worst towing company ever!

Verizon wireless road side assistance contacted the company to. assist me. Quoted a 1h 45 min wait time. After that called and said they were 30 min more to get to me. Had to call a few times until someone answered but I’ll chalk it up to them being busy at 2am. I agree with other reviewers as this company is not very reliable.

Worst service ever never again they told me Will be there in 45 minutes it took almost 2 hours to get there AAA is hundred times better not recommended at all

Very unreliable service. Got quoted an hour for service that was only 15 min away from the actual location of the business, it’s been about two hours now and the driver still hasn’t shown up. Tried calling business over and over and nobody would answer. Finally got a hold of someone that wasn’t sure of anything going on. If you’re having an actual emergency, DO NOT contact this establishment. They will never show up to assist you.

my insurance company used them to pick me up off the 405 with a motorcycle failure. It took them over 3 hours to pick me up on the 405 in a dangerous place. CHP visited me several times with a lot of concern. My insurer (McGraw) put me in a dangerous situation by trying to continue with A fast Towing. If your insurer sends these guys, you need to demand they don’t. Nice guys but as you can see below, they have a track record for leaving you there for hours. For insurance companies, beware, they may be cheaper but you face liability now because this is a consistent behaviour for this business which endangers people. nice to save money for the insurance company but the data is in.

I used this company through Cadillac Road side assistance and they were terrible. They gave me a eta of 12:18 and still waiting 2 hours later. I am glad I was not stranded on the side of the road somewhere. I called the office multiple times for a eta and they just were not that concerned about how late they were. Horrible!!!

This place definitely needs to change its name. «A Fast Towing» is just plain garbage. Progressive sent them out to me and I was texted to be told they would arrive in an hour. At an hour and fifteen minutes I called them directly. I was told by the dispatcher the the tow truck would be here in less than 10 – 12 minutes. And that the reason he was running late was due to rush hour. It was 1:15. Hardly rush hour. At 2:00 I called Progressive to complain and they called the company… and guess what they were told. You guessed it. The driver would be arriving in 10 – 12 minutes. Is this their go to lie response or something? After getting off the phone with Progressive I then called these guys back directly. He told me that the call had been cancelled and he needed to send his driver back out to me. At this point I said never mind and hung up. This is absolutely ludicrous.

My insurance contracts with this company for towing service. I got an automated call at 9a stating ETA was 10a. Its 1P and they are still not here. grrrrr. I called my claims agjuster who contacted the company whom I believe is based in AZ. They said the driver realized he needed a flat bed and had to go back… Ok, that does not take 3 hrs. Lies! Just be warned, if you have a choice, do not use this company, Contrary to their name, they are not fast at all. Driver got to our place at 145p.

ZERO stars. Worst experience ever.
I got into a pretty bad accident on the 405 S. I called Toyota and they sent «fast» A towing. Upon agreement with Toyota, I left my key in a disclosed area because I needed to go to urgent care and the dispatcher told me no problem, they’d be there in an hour. Two hours later I called Toyota to check the status. The dispatcher told me not to worry, that the tower was five minutes from my car.
NO ONE CALLED ME. I waited and waited and then we had a serious family emergency so I had to travel from urgent care to er. I thought it was ok to follow up in the morning since I had been assured that my car would be en route soon and I went ahead and tended to my family.
The next morning the dealership told me the car never arrived. I called the tow service and was told I had been called «twice» but this was not true. According to Fast Towing, they did not take the car since they could not charge me the extra two miles first. I bit my tongue and told them to charge me already, which they did ($ 30). I asked what time I could expect the car to arrive, and was told 10 am. At 11:20 am, my car had not arrived. I called Toyota and filed a complaint, and they were also shocked that my car had not arrived and did their own calling. At 12:30 pm Toyota was told the truck was at the 110 and 105 freeway juncture and was on the way. At 1:30 my car had not arrived. I called again and without even greeting or apologizing the driver said, «I’m at the 105 and 710 freeways.» Mind you, this would have meant it took over an hour to drive approximately 5 miles. I checked sigalert and there was no traffic on that freeway so there was no way they had honestly been where they reported at 1:30.
The entire trip was 30 miles. My car did not arrive until 5:10 pm THE NEXT DAY. Do not use this company and if you are referred by a bigger company insist on another towing service!

Car had battery, possibly transmission issues. My ins only covers first 15 miles of towing. The remaining 7, because I wanted my mechanic to take care of the car, was charged at $ 7/​mile! Now I don’t ever tow truck company shop, but is it just me or does that seem like a lot? I know they have to cover their costs for getting to the location, although I was only a few miles away, but nevertheless I didn’t like that! Progressive said they would arrive at 12:07, but they got here about 20 minutes later. That was fine by me, since the car was luckily parked in a driveway, and I wasn’t in a rush, but that may be a consideration for others.

ZERO Stars …
A SLOW Towing service … 4 hours to arrive … after being told it would take them an hour … I am still waiting … will update review if they ever get here. They have not called me 1x to provide an update and when I called the first hour they were late … LA traffic was the issue which I was fine with but by the 4^th hour — come on … Obviously someone made a mistake … I feel bad for the drivers as the dispatch guys obviously don’t have the automated tools they should have.

DON’T COME HERE! There’s a reason they have only one star!
I brought my Nissan here to fix a dent in the trunk lid. First they quoted around $ 500 – 700 dollars so I trusted them and left my car there for fixing. While they had my car they called and said it was going to be $ 1200. After about a week and they called to tell me the car was ready for pick-​up they changed the price (yet again) to $ 1450. And when I got to their place to pick up my car they said they needed and additional $ 50 for some part! I paid a total of $ 1500 for shitty service and crappy work!
These jerks will keep upping the price on you to make sure they can get as much as they possibly can from you!

Our car was leeking transmission fluid so we called Saab and they sent a tow truck from here and it didn’t show up for almost 2 hours and we were just a mile or two from their location and we were stranded.
The next day we called Saab and they said they did not receive the car so we called the towing company and they said Saab couldn’t take the car until Monday and it was Friday. So I called Saab and they said that was not true they receive cars ²⁴⁄₇.
So we went down there and told them it needed to go now.
Apparently they just wanted to milk Saab for storage fees… at least that is how I saw it.
They should be called A SLOW TOWING SERVICE