AT&T

I wish i could give zero stars to this establishment. Usually you rate places based on service but I didn’t get any so therefore this is a pretty high rating .
Showed up Saturday at 10:05. The place was a crypt with no one in sight. I left 15 minutes later. Biggest waste of time.

Sunday the store hours are 11:00 6:00 and is 11:33 in the store still closed. Bad service

I was charged twice for a simcard here. I never heard of being charge for a simcard and the seller said it’s America and that’s normal here. Well, it was a lie! I am now in AT&T store and I am being told that only retailer stores charge for it! I don’t understand why the seller didn’t tell me that when I show my surpise and shock! I was lied to. I lost $ 50! Never coming again to this store. I write a daily blog and I am gonna make sure others know about it. What a shame as I live realy close by and otherwise would love to use a service.

Store Hours
Mon — Sat 10 am — 7 pm
Sunday 11 am — 6 pm
Why is the store closed at 06:40 p.m. on Saturday?!
I believe the cashiers working in this store !!! 20 min !!! less official close time have to be fired!

AT&T was marked # 05 worst costumer service in the US. It should be the worst in the world.

Worst AT&T Store I’ve been to.
+ NOT ONE of the 3 workers looked at me or acknowledge my presence when I entered.
+ ALL 3 workers just acknowledge the female Vietnamese customer inside the store. They all spoke Vietnamese to each other.
Customer driven industry. Poor service = less customers. As courtesy, the workers should at least have spoken English. I just left because there was no way I was going to stay after the non-​existent customer service.
Where was the manager of the place (6÷1÷15, 4:30pm-5:00pm)?

Diane is the best! I cracked the screen on my phone and she helped me submit a claim (thank goodness I had the insurance) and helped me every step of the way to set up the new phone. Very thoughtful and patient. Highly recommended!

What a gem of a place! Customer service here is superb! Initially thought to make a pitstop here prior to going to a bigger branch. But it was definitely unnecessary because the ladies here were able to take care of whatever we needed to get done… and then some! Diane was very resourceful and knowledgable of the ATT processes! Thank you so much Diane! And Jessica too!

My old Iphone cracked so I am in need of a new phone and a new plan. I have been on GoPhone so signing up for an actual plan was making me nervous.
AT&T’s website was stuck and I couldn’t move forward to research current plans. So I went to the nearest location to my home thinking that I could experience the interface of a Samsung Galaxy G5 before I buy it, because who wants to spend hundreds of dollars on a phone, and commit to a plan if they can’t experience the interface, and see if they like it.
I got to the store and was told they were not able to plug in the phone to make it work. That they could if I was going to buy it??? Um. I don’t know if I want to buy it that is why I want to play with the interface first and compare it with the other phones.
OR I was told I could go to the Wilshire & Western store to see if one was available and on there.
This is LA and it was 5pm, I am not driving in rush hour traffic, this is why I picked a location convenient to my home.
I also asked for information on the actual phone plans, like if they had a brochure or something. She said no, offered to email it to me.
There was only ONE other customer in the store, so I don’t understand why the customer service here was so poor, inattentive, and unaccommodating.
I WILL drive to a different location rather than give this place my business, but not in rush hour traffic like I was so neglectfully suggested.
Now I have to spend another day with an Iphone with a cracked screen.
Skip this location they are not very helpful. Go somewhere else.

Ms. Joy is very helpful to us! She helped us and gave her all her time regarding our transaction and seen to it that we are satisfied with her help! We will surely be back to do business with her again! Happy and satisfied customers! –Ces And Lori–