Office Depot

Terrible service and extremely high prices for faxing. I won’t be coming here again.

Terrible experience. People just walk around. No one cares. They forget to do things. It takes forever to do anything. I keep coming here because it’s literally across the street from my house and nothing changes, I don’t know why I keep coming back… And I’m a super chill/​reasonable human. I’m just fed up. I should really just email corporate and tell them to shut down shop altogether. They are a sinking ship.

I now know why people prefer Best Buy. I was looking at a computer and the sales guy walks up to me asks about the computer. I told him this one was alright, but I’m used to Apple computers. And he told me to spend less time on the computer. What kind of sales person is that? It’s a wonder how you guys are still in business.

Wow this store is incredibly slow and unhelpful. I placed an order ahead of time to expedite the process. But once I got here, it took 10 minutes to get just 2 boxes of paper. Word to the wise order for delivery unless you absolutely need the supplies immediately.
UPDATED: I came back again today as it was closest supplies store available. It is still wildly understaffed with the employees that are working here being next to useless.

Very friendly and helpful staff and the manager is great. He gave me a price match on a printer toner cartridge for the same price as I found it online which was about $ 30 cheaper than the store price. I was in an out in about 4 minutes.

I bought a printer here last week. I could not find ONE sales staff to help me. No one on the floor. After I made my selection without any store advice, I went to the cashier. I explained that I needed to use this printer immediately with a USB and not in the wireless mode. He assured me that I could and that everything I need is there. Well guess what? The USB cable is not included. It states on the box that it is not. So, I will accept some responsibility for this mistake. But… Without ANY assistance (because there was NO sales staff on the floor) I made a selection after evaluating many. I specifically told the cashier what I needed to do with this printer. He had a few choices. He could have a) looked at the box and informed me that I would need to purchase a USB, 2) tell me he didn’t have any clue in the world but would find out or 3) lie. I would have been happy to buy a cable. I could have googled it myself and found the answer if he informed me that he was clueless. Just please, please don’t lie to me. So tonight I called to inform the store of my experience. (I almost always call and voice my complaint if I plan to post a negative review. Many times, I will receive an adequate response and I choose not to post the negative review.) I spoke with Ivan, the manager. He was defensive and wanted to know who I spoke to. Come on, if I had to record the name of every clerk… He said he would take care of it. I asked how. He had a hard time answering so I informed him I was planning to write this review.
The one redeeming value of this store: adjacent to Coffee Bean!

Worse service ever! Very dissapointed with their customer service at the printing section. Not efficient at all.

This place is close and convenient to my house but that is where it ends
The service is so slow and they look like a deer in headlights
While I was waiting for help I walked around and price checked and the sale items were night than Amazon
I finally was helped. Was told my order would be done by 2 pm. I called at 4 pm and they never started on my order
Next time I need anything for an office I will be going to Amazon

Oscar is the real MVP of the print section. He graciously helped me get my order just right.

Waited in line for what seemed like forever. One checker who was sloooooow slow. Saturday morning, hardly anyone in line you’d think you could get out in under 20 minutes. Especially when you came in for one thing.

What does a chain store have to do to get good staff, train them well, provide great customer service and actually be helpful? Something different from this Office Depot!
I’ve been in looking for an item that online said they had, had to wait 15 minutes for a staff member to come to spend another 15 minutes looking in the disorganized overhead shelves, only for him not to find the item. Look out Office Depot, you’ll be heading the same way as Circuit City!

The store seems to be well stocked but the employees all seem angry and are generally rude.
I had a small order and waited behind a customer who had a large checkout and coupons etc. As the line lengthened one of the several employees standing around talking came up to the man behind me and said she would check him out at another register. When I said I was next in line she merely replied «I’m helping him».
When I finally was rung up I asked the assistant manager why I was passed over and his reply was «I don’t know man’ and he laughed.
I hope it was just poor training and rudeness and not because I was the only non Hispanic in there.

People not really friendly, not very helpful. I won’t probably never be back here unless I have no other choice.

Terrible service. Store feels like a ghost town. The gentlemen helping us made me feel like down. The vibe isn’t great. Products scarce. Not going back.

Wow. This place is a great spot to visit if you want to feel like America is turning Third World-​y. It’s a depressing, decaying fossil of the megastore experience, clinging to dear life, staffed by people who can barely perform the most basic of tasks.
I noticed that the staff is required to have a earpiece so someone can constantly distract them from what they’re doing. I witnessed them mess up everyone’s printing order, including mine, at an incredibly slow pace. It’s one thing to watch people mess up, and another entirely to watch them slllooooowwwwly screw up, like watching an animal die in slowmo on a Discovery Channel documentary.
One star because they actually do stock products in their store and in theory you can purchase them, which is cool. Do NOT get your printing done here.

This place doesn’t even deserve one star! I went in today to buy ink for my printer and not one employee knew where they kept their ink toner. The employees are worthless and have no knowledge about their own products.
The girl at the cashier asked me if I really even needed this ink today, I stated yes and she rolled her eyes at me. Then she sent someone to look for it. I waited 30 minutes, while the employee looked for the ink, then she tell me that’s she can not find it and I need to just order it online.
This is worst Office Depot I’ve ever gone too, and they lost my business!

Really good customer service, very friendly staff. The line also moves pretty quickly though it was not crowded. I came here to buy some pads of paper as I ran out. I like that they have an Office Depot brand which is much cheaper. Parking is underneath in a two level structure. That’s very nice and convenient. They keep all the printer cartridges behind the cash register so you have to ask for it. I feel like this Office Depot is on the smaller side compared to other locations.

If you are waiting at the copy print center for service and they computer issues, just leave. I waited for a half hour and they still couldn’t fix their computer. The service I needed had nothing to do with printing and no one thought to try to handle other issues. Managers walk by, workers look at you and laugh that you have to wait in line looking tortured. I finally left. What an incredible waste of time.

HORRIBLE «customer service»!! I’ve been to this location twice and they never have what I need, even though it says available at store on their website. Today I called to see if another item was in stock — I was left on hold for 10 minutes. Hung up, called back and was put back on hold. It took 15 minutes for them to tell me if they had an ink cartridge in stock — which they did not (surprise, surprise). They couldn’t even tell me if another store in the area had any. Insufficient stock I can handle, incompetence I can not.

Everytime we come to this location there is always an ordeal with customer service. I think they need to do a better job screening employees and get a secret shopper in here to see customer service in action. We witnessed an employee having a full out argument with a customer because the lines were backed up and another time an assistant manager hung up the phone on a lady that may have dialed the wrong number right in front of us.