Palace Beauty Galleria

Every few months I come back to this specific store because I love KAREN. She always gives great recommendations and samples! I absolutely love talking to her and can easily spend an hour looking and talking about new items. I always ask for her reccommendations, for anything, from skincare to makeup. She really takes a look at my skin and gives great advice.
My tip is even if you are just browsing, always ask for their insight. They really try to help! And you may learn something you don’t know. Also, if you’re intimidated by the language barrier, Karen is the girl you should talk to.
Also, make sure to get their VIP card to get 10% back.

The customer service is very nice and accomodating.

Came here during my summer vacation. What a wonderful beauty supply store!
Usually stores in LA charge a hefty tax, but I bought 15 face masks for $ 10 and that’s a very VERY good deal. When I entered the employees offered help, which I didn’t need but very much appreciated. There’s so much variety of hair and skin care products compared to what I see in NY. They even carry some mise en scene hair products which I don’t see much in other stores. They also have makeup tools and those spiffy silicone bra fillers. Yup, there’s definitely a lot of variety. Some products are quite pricey but there are other items that are very reasonably priced.
Too bad I was able to only stop by here once. I’d like to shop here again if I’m on the area!

I love this place I have been customer for years the hair products are amazing and amazing skin care products I’m 44 looking 30 because I’ve been using skin care products from here
I highly recommend and customer service is excellent

I had a nice visit to this shop today.
I was greeted in Korean and offered assistance in English all with smiles from these lovely ladies.
Inside you will find hair and beauty products in all sizes. Travel bottles and accessories galore! Facial masks at great prices and a salon for maintenance.
You will find many interesting products from Korea, France, Japan, and USA.
I highly recommend this place and also they run promotions and value gift sets which are cheaper than buying individual items within the same brand.
Shop here!!!

If you are looking for Korean beauty and make-​up lines, look no further. They had TonyMoly and Missha and DollyWink, etc. More masks than one can do in a lifetime. Just fun to roam the aisles looking as the amazing products coming out of Korea these days. We worked with Ryan who was patient in explaining different product lines as we don’t speak Korean.

Palace Beauty in K town in Los Angeles is the best place to buy korean facial care products.
I was there last saturday, the person who assisted me was Stella who was very helpful in explaining the O Hui products that I love! She even showed me a great promo package that saved me lots of money if I were to purchase those items individually. She also introduced the CC cream that made my skin flawless, so I bought it too.
Ryan who was generous enough to give me great sample of products to try as a mask around my eye area, was also attentive.
The entire staff there were so helpful and delightful to speak to.
I have purchased products from the Irvine branch (different owner) and the staff there had attitude that it made the experience of buying products rather unpleasant.
I will keep coming back to this Palace Beauty.
AAAAA++++ customer service!!!

Absolutely enjoyed going to Palace Beauty. Was fortunate enough to meet with Ryan and Hazuki (owner) who helped my mother and I purchase gifts for out-​of-​towners. They were so accommodating and knowledgeable about all the products we inquired about. And all the free samples was a big plus! Thank you again for the great experience and especially that Organic Mineral Peel product you suggested. The people we got it for really enjoyed it!

Great costumer service! The store owner gave us some awesome deals! This place has a lot to offer. Come here if you want to be ahead of the curve when it comes to hair and skin care! Holds major hair care brands that one would find at their local ULTA

My sister-​in-​law had told me about this place because she had read about it on a blog. They sold all kinds of Korean beauty and hair products and we were curious to see what types of products they had. We were really interested in the V-​line masks they had but all the instructions were in Korean (we aren’t Korean). So we just gave up… We were about to walk out when one of the workers, Ryan, asked if we needed any help. He explained thoroughly about each mask and their benefits. He even explained what the hottest craze was in Korea right now. He was extremely knowledgeable and was never pushy. He even mentioned that if we couldn’t find a brand or product here, he would help us order it. He also gave us some samples to try! It was a really great experience. I will definitely be coming back here!

i love this shop. customer service was awesome. i wanted to pick up some masks because my mother is obsessed and told me to try them out. the super helpful worker chose a few options for me since my skin is extremely sensitive and i’m happy to report my skin feels better than it has in a while.
also, the women were really helpful in finding me some products for my recently dyed korean hair. it’s in need of some serious tlc after going blonde and they gave me several options that would help me treat it.
also super convenient considering i can grab groceries, lunch and my usual coffee in one place.

Hi i am writing this review onbehalf of my mom. She visited the store to buy new make up and possibly get some input on new items that ahe could possibly try. The worker who seemed to be helping her just said «keep looking around ill be back» as ssoon as bunch of younger girls (20s) walked into the store. Even when my mom tried to get attention to get an item, the worker completely neglected my mom and focused on the young cudtomers. No offense but in koreatown especially its not young pwople only based and you should treat all customers with respect and give rightful attention.
Sorry but i am gonna tell all our family friends PLUS my friends to not shop here. Such a disrespectful experience. Poor customer service in every way.

Stopped in to pick up some BB cream (Skin 79). I was immediately greeted when I walked in and was shown to the product I was looking for; I was even given some samples to take home. I suspect the people who give this place 1 star because of customer service are those who may seem to think everyone is bad, because I was treated very professionally and everyone was very friendly. I’ll be going back for all of my beauty supplies, thanks Palace Beauty!

It looks like all the Palace Beauty workers are mean.
I didn’t even do anything and this worker was mean to me.
She was kind to non-​asian people.
The cashier was like you are going to only buy this?
Mean workers.
Don’t go to palace beauty.

I have been on a hunt to find stores that carry the Korean skincare line called The History of Whoo by LG. This is what brought me to this store today after I saw a tiny photo of it on this Unilocal page. That, and I wanted to test if I should be buying from this store, which is closer to me, than the one in San Gabriel. I figured if they were gonna be rude to me, I am gonna take my money (and believe me, they want my business for this brand… it’s $$$$ (@_@)!), and bring it to SG.
I was a little hesitant going into this place, and frankly, I did not get my hopes up in terms of customer service because of the reviews I’ve read here. However, my experience could not have been any different. As I went in, the SA (who I later found out is the owner, Hazuki) asked if I was looking for anything in particular and just to ask questions if I needed help, but they didn’t follow me around (like I was gonna steal something… yes, I’ve had this experience at one Amore store), they left me to my own devices to browse around. I did receive some help when I was trying to find a good highlighter, but unfortunately, it just wasn’t for me. The sparkly stuff seem to be stuck to my huge pores! Not pretty! Hazuki spent some time with me to go over each signature line of The History of Whoo and Ohui. After I checked out she gave me tons of samples from both lines.
Like one reviewer said, this store also has a salon and a great selection of haircare products, false lashes, nail care and other beauty paraphernalia. Most of the make up products seem to be from the higher end found behind the counter or in display cases.
I guess my tip is this:
If you do not speak or are not fluent in Korean, try to go there on days when Hazuki is working (she’s off Tuesdays and Fridays… I read this from JpY magazine, she contributes a page each issue). Maybe it has something to do with her being the owner and being there that all the SA’s seem to be nice.
I hope next time I go back, I won’t change my mind about this review.
Cheers!

I took my mom here twice. The first time we went, there was a really nice girl working there who was very helpful and even knew how to speak Japanese (my mom is from Japan so that was awesome). Since we had a good experience that day because of her and my mom liked the products she recommended, we decided to come again a couple months later. However, this time there was a different lady working there who was extremely rude. She didn’t say a word to the customers (no «hi“s, no «thank you“s, nothing!) and kept looking around the store to stare at other customers while ringing us up.
As for the products, they’re alright but they’re stuff you can get at other stores for cheaper.

I love this place above all cosmetic places. I will add that this is the BEST Palace Beauty of all. Such a good selection and knowledge of all things beauty.
Newest Essie and OPI– Check
Newest skincare and BB creams– Check
Newest and best haircare products– Check
Best offering of hair and beauty accessories– Check
I go about once a month and I am treated like a good friend. Whether I am looking for something specific, checking out whats new, bringing in my friends to check it out or buying gifts, they are always very kind and accommodating. If you are unsure and want to try product before you commit they provide plenty of testers and samples. They educate you on what could work for you and how to best use all their products as well.
And if there is something that you are not happy with, they will go the extra mile to make sure you leave happy. Their choice of take home samples is always curated to your needs so you will find yourself something to love guaranteed.
I always leave happy.

Place is clean, bright and organized. Helpful associates too. :)
Sadly, I didn’t find the skincare I was looking for. I called in advance to ask and they told me they have it, and to my dismay, the one that they have is not what I’m looking for, gave me the wrong info. :(
Good thing I had fun looking around their store and the SA was very friendly and helpful. They have lots of skincare, cosmetics, hair care & tools, and also nail items — from Korean, Japan & even American brands.
In the end, I got some of the items that I need and some samples. Also, I learned something from the girl who helped me regarding make up and recommended products suitable for my skin type. Not pushy to sell. They give out discount cards.
I will go back here to look around and see what else I can find next time :)

Tourist’s take:
Well damnz, I must’ve come here on a good day
’Twas ‘noon and the service was impressive
Lady that greeted me spoke both korean and english
So I couldn’t avoid her but I’m glad she approached me
I was scopin’ the sheet masks
They’re always pricier when ordering online so I wanted to get some
She knew I was open to any nourishing goodies
Pimped out an oxygen mask similar to bliss’
$ 38.00? Cool — bliss’ is $ 52 so why not
When I mentioned that I’m from the east coast they gave me their card
A web site for any future purchases
As usual the samples are always a perk
Received some bb cream samples and toner with lotion
I got what I wanted and then some

Great products don’t make up for horrendous service…
I asked for some BB cream (for those of you that don’t know, it’s a color matching foundation originally from Korea) and they show me a few from behind the counter.
$ 175? Are you kidding me? I ask for other shades, brands, etc…
None of the shades seem to work so I decide to ask for a sample.
She looked at me like I had two heads.
So I said «Forget it», and walked out.
I can easily take my $ elsewhere.
2 stars for the products and that’s it!
^5 Grace Y!