PetSmart

Do not groom you dog here. They are beyond rude. My dog shakes every time I bring her here. They are unprofessional and lazy. I brought my dog here to get groomed per usual bath and cut, I got a call to pick my dog up and they only gave her a bath with out a haircut. The latina girl with the glasses gave me attitude when I told her what was going on. Plus the groomers always seem to not really care about their job. Going to be taking my dog elsewhere from now on.

This is my 3^rd time coming to this location to have my dog groomed and this is the most disappointing. I came because the location by my house wasn’t available. Shariz did a horrible job and I felt that out of spite she managed to make it worse. When I initially came in I gave a detailed description of what I wanted and also provided pictures. She said ok and confirmed what she was going to do and I was assured I would be happy this time around. I arrived early to pick her up and was surprised to see that she still wasn’t near being finished but a few minutes later she brought her to me and I guess she was done according to them. I asked for a teddy bear face and she still had a lot of hair around with owl like deep eyes. I showed her the picture and asked her if that appeared to be what I asked for and she said «oh that’s a lot shorter». She took her back and I left since the site of me had excited my dog. Fed up, I asked to speak to a manager and eventually he came to see what was wrong. He issued me a refund as I waited another 15 minutes for my dog. When I saw her I literally wanted to cry. They shaved damn near her entire face down. I have a Shih tzu and she left looking like a chihuahua in the face or like a cocker spaniel. When I expressed how upset I was at the end result shariz response was «I’m sorry it’s not to your liking» and she either left for the day or took her break because she was out of her work shirt and in a tank top when she said it. So perhaps she was in a rush and could care less about my dog. To top it all of they didn’t remove the excess fur and it got all over my pants, sweatshirt, and car so I had to rinse and rewash her when I got home instead of continuing the rest of my daily errands. I own an online dog boutique and my dog is the face of my company, this was just bad for business. I won’t be coming back to this location.

Do not take your pets to the LA Cienega location.
They traumatized my beagle. The Pet Hotel managers should be fired. She made up stories about my dog, even though the pet report reflected he had a great day, what a joy he was. She then corrected the report on the computer to say he was aggressive.
My dog began to show signs of abuse, was shaking when I would bring him in the morning.
When we picked him up, his bed was wet, proof that they were leaving him in a 3×3 crate all day, they call this «day care». He smelled of urine was strong. He developed small blisters on his coat.
My baby showed me who was the abuser, the manager was doing somerhing tk him, but could not prove it. When he would see her, he would growl at the manager. He would not growl at anyone else.
That is when they suggested that I put him in the back, and saw all the dogs crammed in small cages.
I called Petsmart headquarters, but they were not help. As a matter of fact, the abuse got worse, I decided to pull him from this horrible place.
I took him elsewhere, it’s been several months and he is very happy… no problems of any kind. He loves being there, There are no crates where he is being take care of.
DO NOT TRUST THESE PEOPLE, IT’S JUST ANOTHER JOB FOR THEM.
THEY WILL ABUSE YOUR BABIES.

I called to see if they had a very specific prescription food for my senior cat and the woman who answered the phone was super helpful. She told me what they had, asked if I wanted some to be set aside, and really went above and beyond answering my questions.

So I have never really been inspired enough to write a review before, but the experience I had at the PetSmart pet hotel was so horrendous I felt the need to warn others of this place.
DO NOT, I REPEAT, DO NOT BOARD YOUR DOG HERE!
About a month ago I went out of town on business and I boarded my dog at this PetSmart location for 10 days. I even paid extra for him to have «playtime» with one of the employees every other day for an hour while I was gone (I have no way of knowing if my dog even had playtime at all). A few days into my trip I asked a friend of mine to swing by to see how my fur-​baby was doing. When he got there he said the employees told him that my dog was snapping and bitting at them when they would try to let him out of his kennel. One thing I know about my dog is he LOVES people! LOVES THEM! Even more than he loves other dogs! It would take A LOT for my dog to be scared enough to snap at someone. Right away this made me question what was really going on there, I knew something was up.
*Fast forward to when I got back from my trip and I was reunited with my child*
I walked up to the desk to check my dog out of the hotel and about 5 mins later one of the employees walked him down the stairs. He looked HORRIBLE! Just AWFUL! I’ve never seen a dog look so depressed in my life! He looked like he hadn’t slept in a week, he had huge black crusted up eye boogers in the corner of both his eyes and he absolutely reeked of urine… and it wasn’t just like a «oh he was in a kennel for 10 days» kind of reek, no… He smelled like he had been wrapped in a piss soaked blanket for 10 days. Honestly I could barely even stomach the smell on the car ride home. My poor dog looked so confused and discombobulated walking out of there that it even took him a second to recognize me, his mom.
I have no clue what kind of treatment is going on behind the scenes here. But can tell you one thing, I don’t care who you are, anyone with any kind of decency that likes dogs would never let this happen to such a sweet animal. I cannot stress to you enough that you should not board your dog here. Although my fur-​baby is back to his chipper little self (and smelling good too!), I really wish I would’ve done my research before taking my dog here. All I know is I will definitely be seeking out a different pet hotel the next time I go out of town.

I called ahead of time and spoke to the grooming dept. They told me that my dog’s vaccine info was current in their system. I drove 20 mins to their store to have them tell me that their system shows my dog’s vaccine expired in Jan 2016 and they can’t help me. I explained that I just called 30 mins prior and confirmed with someone that everything is all updated and furthermore, my dog had been at another PetSmart in Feb 2016, so obviously they had to have his current vaccines. The girl said his last visit was March 2015! Um, NO. LUCKILY, I had my dog’s papers in my car, so I went and got them, but I was furious! He was just there for a nail trim so I stayed but I’m never going to this PetSmart again! Oh! And I bought a small bottle of Kong CatNip spray only to bring it home and it was empty! Really?!? $ 7.99 for air! This PetSmart needs to get its act together. No Bueno.

This store is very clean and well stocked. We stopped by for some food for our kitties and they had a very good deal on them.
They also have a pet hotel, grooming salon, and pet hospital in this store. The second floor is food for cats and aquatic animals while the first floor caters to mostly dogs. They also have a pet adoption center (broke my heart, wish I could take all the kitties home) and the staff was quite helpful and polite.
The store is very well organized and provide a variety of different products.
Nice place to come by and spoil your furry friend.

I really want to give credit, when credit is due. I came in today for an online store pick up, which was kind of a pain because it was a large fish tank and many small tank decorations. However, the manager and staff went above and beyond and helped me secure the order and in addition, resolved any concerns or issues I had with the pieces. I came in hungry, tired and overall unpleasant, and after engaging with the staff i left feeling like a new person. Thank you again for your help and I really appreciate this store’s female manager for her outstanding support today.

I love the grooming salon here! Shanna grooms my little one, while Maria does his touch ups and gives him his bath. He is always so happy to see them both. If they run into a problem such as him not having the dryer that time, they call me and let me know that it will take longer, because they will have to air dry him so he doesn’t get scared! They really care about my pet! I love that. They also call me 15 – 20 minutes before hand, to let me know that he is ready to go. If I’m ever running late for x reason I call them, and they’re understanding and wait for me. They make sure to understand what I want. Their phone service is also amazing. I just called to get help with their Doggy Day Camp. We’ll see how that one goes, but based on my experience with them so far I know it’ll be amazing.

As a multiple pet owner, I visit pet stores quite often, however my experience at this petsmart was nothing but unpleasant.
The staff here do not care about the animals or customers, but more about their own voice and conversation with a co-​worker that quite honestly can wait until after work. And if that wasn’t already bad, the staff is extremely rude and abrasive, not friendly or thanking the customers for choosing to come in to the store, making me not want to come back.
However, the worst part about this store is its’ parking and how the staff treat you. As I was shopping I would expect my car would be fine in the parking lot for petsmart customers, but as I was walking out I see a paper notice on my car saying that if I park there next time my car will be towed. At this point I was furious from how terrible the customer service was in the store, but to come out to a parking notice that wasn’t even supposed to be on my car I went back inside to hand it to the cashier who checked me out and she gave me attitude and said that it was my fault for getting that notice. Last time I checked, the customer is always right in a customer service setting especially in this situation, but to be ridiculed for coming in because someone falsely gave me a rude towing notice, I could never go back to this store again.
This store needs to rehire their staff and get better management to teach how proper customer service is done, because right now it has the worst service I’ve ever received at a pet store, do not bother shopping here, take your pets to another store like PetCo!

Request Antonio! He’s the best groomer Petsmart has ever had!
This place is okay. It very depends on the groomer. I had awful experiences with this place when the groomer didn’t give a bath to my dog, and instead, she just used dry wash shampoo on my dog. My dog also had had yeast/​bacteria infection on his skin after coming here before.
This place is usually my last choice. I only come here when everywhere else is booked and I really want to give my dog a bath. But last time when I visited here ANTONIO was the groomer who gave my dog a bath and a hair cut. He did such a wonderful job. My dog got the best hair cut he ever had and he mouth actually smelled great. (I know oftentimes even though I requested teeth cleaning, they don’t actually take the time and clean my dog’s teeth because my dog’s breath still smells awful!)
I really appreciate Antonio actually took the time and cleaned my dog’s ear, teeth, coat and gave him such a cute haircut. My dog is still looking great and clean after a week visiting Antonio. He’s such a great groomer and I will definitely remember to request him next time!!!

No stars. The groomer shaved a Yorkie/​Maltese mix and cut off his whiskers. He had just been attacked by a Pit Bull, so some of his hair was shaved down to put medicine on wounds. Asked for it a little shorter and they shaved him… He’s traumatized and embarrassed by his nakedness. Shame on these groomers. Shame shame!
This is Trump’s America

One of the worst experiences I’ve had at a petsmart. They were so incredibly unorganized. I called nearly a month before I was to bring my pup in to the hotel and when I come to check in they didn’t have my reservation. I told them I brought in my «newbie» paperwork in a couple weeks ago to make my drop off an easy transition but nope they lost that too. As I was filling it in again they find it but still needed my vaccination records. I had to go upstairs to the banfield (because they wouldn’t answer the phone) to get my records to bring back to the hotel. The whole process was unbelievable! Now instead of enjoying my New Year’s Eve I will be worried about my pup wondering if she even has a room considering my reservation was lost. Needless to say I will NOT be bringing her back to this location. So disappointing considering I’ve been a loyal petsmart customer for many years!

This review is only for the groomers. They are horrible. While waiting to pick up my pup I’ve seen groomers hit the dogs they are working on. The last time I picked up my dog after a bath and nail trim, his nail was bloody. My pup hates coming here, he gets scared just walking in. I’ll pay more and take him someplace where I am confident that he will be safe.
I’ve taken him here for training and it was the best! My only question is why is such a great trainer working in this awful place?

Thank you, Kenia
For an awesome job on Brighton!
He looks fabulous, I loooove his Mohawk!
His trim is so sharp and clean.
My family commented that you do a great job and the results show it.

The worst service! Don’t threaten additional charges when my dog was ready 3 hours ago and you claimed you called… When this is the first call I received. Never again! Lost a regular!!!

Do NOT take your pets here! I just left and as I was waiting for then to bring me my dog I was watching someone train another groomer. The trainer was grabbing a dog by his front paw, hard, and told the trainee, «it’s going to hurt his arm so eventually he will stop,» and then she proceeded to poke the dog pretty hard in the side a few times. She noticed I was watching and then switched to speaking on Spanish because she assumed I wouldn’t understand (but I do!) And just said that it didn’t matter if I was watching. If that is how they teach people to handle animals they shouldn’t be in business.
I left but was so appalled that I called and spoke with the manager… and he didn’t seem to care. Never again will I go back and I suggest you don’t either.

It’s the Upstairs, Downstairs of pet stores!
Upstairs is the cat section. They’re generally stuck-​up and snooty animals, so it makes sense.
Downstairs — the ground level — is the dog section. This is a great idea, because you can walk right into this location with your fuzzy friend. It makes it easy for people with seeing-​eye dogs or other service dogs to find and get what they need — just by strolling in off of the street.
They carry a full range of wet and dry foods. I like the Blue Buffalo’s Duck recipe the best. (My dog does too.) As my majestic fifteen-​pound rescue is crunching away, I close my eyes and imagine him emerging from the reeds of Northern Minnesota with a duck clenched firmly in his mighty jaws. Then, I open my eyes when the crunching stops.
I secretly wish there was a Moose flavor, but I’ll settle on the Rabbit or the Wild Boar.
*sigh*
This location offers both Doggy Daycare and Grooming. I haven’t tried either service.
I work from home, so I don’t really need either. I did like that the doggy daycare seems to have a monitor watching over the little ones to make sure they’re all playing well with each other.
One day my dog and I will find our dog food paddling the lakes around Hudson Bay.
I just need to teach him how to swim first.

Has anyone actually stayed and watch their dogs get groomed? It’s horrible to watch. As we were about to check in our puppy to get groomed, I noticed the groomers were treating the dogs very badly. I understand it can be hard to have dogs stay still but trying to buzz cut them as fast you can while punishing them is totally a no-​no.
Brenda is one of the groomers that we spoke to. Terrible service and was very inconsistent on their services. I had to keep referring to the price list & description but she kept giving us wrong information. Groomers should be well-​groomed themselves. Either she was having a bad day or dreaded being at work, but let’s not take it out on our dogs.
I will tend to come here only because the banfield doctors are awesome. Grooming, on the other hand, I will never come back for that.

This was a terrible experience and I won’t be going back. This is the email I wrote to their customer relations team. I thought to share my experience at this particular pets mart
We had a pre scheduled an appointment for our dog Bentley. We arrived at 4:57pm 3 minutes before our appointment. We were checked in and were placed in room 2 within 2 minutes. This is where it all went down hill and the experience was terrible. After waiting for an hour in the room, no one had checked in with us. I then went back to the front to ask the gal why it was taking so long. After she went to the back to ask, she assured us someone would be in the room promptly. Another 20 minutes went by till we were finally attended to. The assistant tech informed us the gal up front made a mistake when checking us in. He said the computer showed we were all ready under care but we really weren’t.
After the assistant tech did his job the doctor came in to see Bentley. Based on the issues my dog was having she recommended a skin impression and some X-​rays for the trachea. They took Bentley back because he was also due for some routine shots. 45 min later they brought Bentley back. The tech said they were waiting for the skin impressions to dry and they would let us know if he had a yeast infection.
So we continued waiting when we heard it coming from the back room the doctor tell the tech the skin impressions were negative. At that point we had been there for 2hrs and 5 minutes as I paid close attention to my watch. We thought the tech would come in any minute to inform us of the results. We waited another 15 minutes until I again went to the front to ask why it was taking so long. I Informed the gal up front that I could hear everything they were saying in the back. I told her it had been 15 min since the doctor mentioned to the tech that the skin impressions were negative. She assured me again that someone would be there shortly.
Finally, the tech comes into the room to inform us the skin impressions were negative. We then walked to the front to be checked out and pay for the X-​rays skin impressions and the shot of Benadryl.
The gal gave us our total and asked us to swipe the card. Turns out the credit card swiper didn’t work so she had to move everything to a different computer. She asked us to swipe the card again and again the other card swiper didn’t work. This isn’t the first time I notice the card swiper doesn’t work. I have been there many times when at least one of the swipers doesn’t work. 2hrs 30min later and bill of $ 334.00.
I am completely dissatisfied with the process of the check in and the disorganization of the staff. I will be canceling my wellness plans of both dogs. This will be my last visit to that banfield as it isn’t the first bad experience I’ve had. I would like a phone call as soon as possible from a superior.