Starbucks

Love it here. Quality food/​drink, great location and vibe, usually a great staff.
Stay away from the sassy male barista with the tongue piercing though! Absolutely awful and incredibly rude. Thank goodness for the other baristas who made my experience awesome.

Terrible

I came here to get s few snack boxes and a mint tea before heading into the rose bowl. I found it weird that there was a sign on the door that read, «this location does not have a public bathroom.» Maybe the laws work differently in than in Vancouver. In Vancouver if you have an establishment that serves drink and food by health code standards you have to offer patrons a washroom unless it a drive through situation. Regardless of my lack of knowledge of local food laws I still found the sign odd. Customer service was friendly enough but I got a strong sense that they would rather be doing anything but serve customers. I requested a paper back for 2 bistro boxes and was met with an eye roll by one of the workers.

No restrooms for customers, refuses to give water to people in party, and rude employees. Avoid this location.

I like to call this Starbucks, «MY» starbucks. This is the BEST Starbucks in maybe the shittiest strip mall, but it works. The baristas are always friendly, they go out of their way to make sure we have a positive experience and do what they can to start our day right. Caitlyn is a gem, but really… EVERYONE is great.
THANKS GUYS!

I go here all the time. They have great service and atmosphere. I love the fact that a couple of the they employees know exactly what I drink already.

Short and sweet: hard working and very friendly!
Detailed explanation:
Just ordered online via the Starbucks app for the first time. Came in and waited in line (like a newbie). I’ve never seen a crew work so hard. When I got to the barista, she was very friendly and explained the online ordering process. The folks pumping out coffees were also nice and helpful!

Came here in the morning when my family wanted a quick caffeine boost. Parking is ridiculous due to the small parking lot in front but luckily we found parking right in front.
It’s a medium sized Starbucks with more than a few tables. Most of the tables are small and against the wall. This location can get busy though due to its location. My sister pointed out to me afterwards that she saw a particular actor from a certain show on ABC. I won’t mention his name for his own privacy but that’s cool. You might see an actor here or there.
The drinks here were standard. The barista helping me was okay.
If you have a dog or pet, you can put them on a leash right in front of the shop near the ramp. Saw a cute dog there.

This store is supposed to be open until 9, which is not very late for Starbucks or Hollywood, yet they start closing down at about 8 every night. It’s not uncommon to drop by at 8:30pm to find all of the lights but the very front off, and all of the pastries packed away and the cases dark. The staff is clearly not happy to see either. Oh I’m sorry that I arrived when you are STILL OPEN, please, give me attitude and treat me rudely because you have to actually do some work during the time you are getting paid for. There’s one particular guy there at night that’s a real ray of sunshine.
Consistency is also a major issue here. You can order the same exact drink every day and each time it will taste different. I thought Starbucks «baristas» we’re supposed to follow recipes? You would assume they took them seriously based on how clearly irritated they get when you ask for custom drinks. But no, the quality here is as poor as the service. And note that if you’re dairy free (which luckily I’m not but have ordered for those who are) and order a drink with coconut or soy milk don’t assume that their lack of asking if you want whip cream means they have enough common sense to understand that no dairy in the drink would call for no dairy on top, because they won’t and it will come out covered in the stuff.
I had hoped it was just a few bad eggs in the staff and the commonly high turnover rate of food service would fix the problem but unfortunately that’s not the case here, there seems to be a culture of incompetence at this particular location. Sucks for me since it’s the closest one to my house but it’s gotten bad enough that I now just have to travel a little further to get my caffeine fix.

Ok so the past few times I’ve come here, my order has been screwed up in some form or fashion.
1^st time: went in about 30 minutes before closing and I ordered my usual drink, Trenta Iced Coffee w/​Heavy Whipping Cream and Classic Syrup. What did I get? A Venti Iced Coffee with little to no cream and no sweetener. I was not in a good mood before I said goodbye to my girlfriend for a couple of weeks. This was the day before they remodeled the place so I cut them some slack.
2^nd time: I had family visiting and this was the nearest convenient Starbucks so we came here, we all ordered our drinks, mine came out the same as the first time, so i had them fix it. My grandmas very berry refresher came out not «very berry’ if you know what I’m getting at. Not happy again.
3^rd time: My girlfriend and I again stopped here to get some coffee before we go to the beach, my drink comes out fine, 3^rd times a charm I guess… anyways my girlfriend orders a very berry refresher, it comes out clear, if I’m not mistaken it is supposed to be a dark purple/​reddish color correct? Well it looked like Water, with two berries and about 15 pumps of classic to make it sweet, I wasn’t thrilled to say the least.
They have lost a customer for good this time!

When it comes to product, a Starbucks is a Starbucks. The staff does make a difference. I’m in here a couple times a week and for years they’ve had a manager that always says the perfectly scripted words when being unaccommodating. Though he does it with the shitiest condescending smile I’ve ever encountered in customer service

Very friendly staff, free wifi, drinks are always made right. try to avoid mid morning, there is always a line out the door around that time

One of my favorite Starbucks in town.
Super convenient location if it wasn’t for all the traffic.
The baristas are nice and always greet you with a smile, the only thing I dislike is the homeless guy on the parking lot. He is always there attempting to direct traffic in the parking just for funsies and of course to hit you up for money after.

Well, THIS Starbucks is like any Starbucks. Except on one of the busiest intersections ever with constant bums begging for money and yelling and pissing on the sidewalk.
The tourists are ultra bad at this place and NONE of them tip. TIP! Or make your own damn café latte with chocolate shavings and banana whipped yogurt you cheap ass!
And that’s sad because Don and Meredith and the rest of the crew are EASILY the greatest baristas in this town! Trust me… I’m in every coffee shop.
***This is easily the friendliest, quickest and on point-​est coffee crews in town. 5 stars.
The Starbucks itself… it’s okay. 2 stars.

Pros: super friendly funny guy barista
Cons: parking is kinda weird
As we know, not all Starbucks are the same. Well, they serve the same coffee, but the experience runs the gamut. This one is fantastic, mostly because the barrista was really funny and helpful. Didn’t look like there was much seating, though, so don’t plan on bringing your laptop and just camping out.

They are always very nice, drinks always come out great. Can’t complain about anything really hahaha

No restrooms for paying customers. Not only is this illegal, it’s RUDE! How can you feed people food and coffee and not let them use the restroom. He said the nearest restroom is TWO BLOCKS away!
«2003 UNIFORM PLUMBING CODE (UPC) Published by the International Association of Plumbing and Mechanical Officials
413.2.2 Fixtures accessible only to private offices shall not be counted to determine compliance with this section. establishments with an occupant load of one hundred (100) or more shall be provided with separate facilities for employees and customers. Customer and employee facilities may be combined for occupant loads less than one hundred (100).
413.3 Separate Facilities
Separate toilet facilities shall be provided for each sex.
Exceptions:
(2) In occupancies serving ten (10) or fewer people, one (1) toilet facility, designed for use by no more than one (1) person at a time, shall be permitted for use by both sexes.
(3) In business and mercantile occupancies with a total floor area of fifteen hundred (1500) square feet (139.5 m 2) or less, one (1) toilet facility, designed for use by no more than one (1) person at a time, shall satisfy the requirements for serving customers and employees of both sexes.
413.5 Facilities in Mercantile and Business Occupancies Serving Customers
413.5.1 Requirements for customers and employees shall be permitted to be met with a single set of restrooms accessible to both groups. The required number of fixtures shall be the greater of the required number for employees or the required number for customers.
413.5.2 Fixtures for customer use shall be permitted to be met by providing a centrally located facility accessible to several stores. The maximum distance from entry to any store to this facility shall not exceed five hundred (500) feet (152.4 m).»

This is my FAVORITE Starbucks! !! The employees are awesome. KAYLA and MIKE are hilarious and I’m always excited when they are working. Jason has a great smile and Tim is always available to help solve problems. All in all, a great team and keeps me coming back, daily !!!
A+++++++

This is not my favorite Starbucks location — the parking lot is a little tight and it’s not easy to get in or out of.
But on the plus side, it’s on the way to the 101, so that’s nice. And staff is always friendly (especially the very early morning staff!). Not an especially large location either, so there are fewer laptop jockeys… which is nice since again, parking is limited.

Came here with my friend to grab a quick espresso drink before our movie and I tried to use my promo that starbucks sent to me and the cashier didn’t take it unless I showed me card! I mean I understood if this promo did not have limitations on it, but the one I had OBVIOUSLY did because it was written right there! ONE TIME USE ONLY.
I have numerous starbucks cards linked to different emails for the reason that I didn’t realize a while back that I can link multiple cards on an account. So, since it was too much of a hassle and I would be holding up the line if I was to sign out of my account and back into it on my starbucks app, I just paid and left.
Basically, an incompetent worker who either is half blind or can not read. So, for others going to this starbucks, print out your promos and point it out for her. HELL, point it out and read it aloud for her. She needs all the help. Better yet, avoid going wednesday evenings. I believe she might be the usual cashier that shift.